KB Home Reviews

My buying experience was horrible. Getting accurate and truthful information was like pulling eye-teeth. Things did not start getting better until the PR guy stepped in. Many of the upgrades were overpriced and some of the trades were very careless with their work. But so far, the PR/Warranty person I've been in contact with is outstanding. I am very thankful for that, and the home is nice. But the buying process was one of the most stressful things I have encountered in quite a few years.

Bad quality of workmanship and materials

Material is bad with this new houses

My experience with KB Home was disappointing

Don't use KBhome. The workmanship is very messy. They build fast and that leaves a lot of room for mistakes and carelessness

The worst construction crew (Hector) Ernesto was helpful.

I would like for the contractor to come finish my house

The house was not ready by closing and my great room and flex room electric outlets were not working. It took them almost a month to fix my front door frame and paint it. In the master bedroom the floor is making a sound because the plywood was not tightened before carpet was installed. Everything about my first home buying experience went wrong

The “brand new” home as well as the whole process was rushed and not completed by the time we were moved in. It took longer than expected to build the home as well which made this process a little frustrating. The house looks nice though given everything else.

Have current issues that were pointed out & not taken care of. Which is frustrating considering the builders are in my area. As a matter of fact right across the street from me. That’s really upsetting! I shouldn’t have to hunt you down just to get my issue resolved. I’m very disappointed.

Not getting initial issues and workmanship defects addressed. Terrible communication. Unresponsive representatives.

Overall just another large builder that slaps things together. Not much attention to the details, which build on each other, and the finish product reflects that. A common statement is 'you won't notice once blind/pictures/etc are installed'... that's covering up shotty work, which should have just been done correctly to start with. Wouldn't go with same builder again.

I don't know if the workmanship went down because of the Covid19 and we ended up with 3 different contractors working on our house. We did not get many chance to walk the house until then end. We had brought up some issues and was told it was part of the build. I had also pointed out some stuff to be fixed in our final walk and because the walk was the afternoon before the signing I could not verify that they were not fixed. We had to rush the closing because of the pandemic because there were so many uncertainties and felt like we were threatened to cancel the sale if we did not do certain things. It actually was an awful experience in the end, I wish i had waited. ... More

Things had been resolved from the pressure of closing and not having my appliances in my house at the time of closing but there has been so much turnover in superintendents that issues I had just fell through the cracks. There is no follow-up anymore. Once you close - it's like you don't matter anymore.

The more I walk through the home , the more I find needing to be fixed. Most of what need to be fixed is from poor workmanship and what appears to be lack of oversight. Walls that curve, carpet with lumps, squeaky floors I have gathered 3 pages so far. KB has a good product . They really need to watch the contractors closer. KB has been challenged with the fact that Covid-19 hit and they had to lay off numerous employees. They did still push the house to market to achieve their financial goal . Unfortunately for us, we are the ones paying for it.

WHAT WAS PROMISED WAS NOT GIVEN TO US!!! THE AMOUNT ON UPGRADES WE SPENT AND THE PRODUCT THAT WAS GIVEN TO US (DAMAGED) AND THEY KEEP ON TELLING US THAT WE WILL FIX A BRAND NEW PRODUCT IS UNACCEPTABLE AND BTW STILL NOT FIXED WAITING ON THEM TO CALL

Would love to say my new home was everything I hoped it would be but unfortunately that is not the case. Things that were taped during our final walkthrough were never repaired, tons of cracks in the grout along walls and doors which has led to chunks of grout coming out during sweeping and mopping, closet doors were damaged upon move in in every room, "privacy" upgraded insulation offers less "sound dampening" than the regular insulation in our last house, no peephole in front door, sliding screen door lock does not work, door knobs were installed incorrectly, door to garage does not latch, I could go on and on. I'm extremely disappointed. ... More

Many problems with floors, paint, tile, cabinet and more have made what could have been a great buying experience. The home has energy saving devices and insulation that can save a lot over the years but the nagging problems that remain makes me warn people I talk with to look somewhere else. Punch list items will not be taken care of. So if you don't mind getting irritated every day when you look around at all the problems that have been ignored by KB Homes, you might like their townhomes in Ormond Beach. Couple things to think about if you look at their townhomes, the units on the outside of the street have two parking spaces in their driveway whereas the units on the inside only have one because the sidewalk is in front of the units on the inside of the street. Also, units on the outside can park in the street and partially on their lot for a third space where the units in the inside cannot again because of the sidewalk. One of those things you don't even think about until you move in and notice your neighbor across the street has 3 cars parked there and you can only park one. ... More

Have many issue that need to be finished

Lots to be said. The quality for what I paid for is less than great.

I purchased a new home and after moving in it became obvious that the quality control was poorly managed or nonexistent. The painting was poorly completed and the subsequent touchups that were done were done in a different finish. There are other issues as well, including the dishwasher not being installed properly which resulted in it flooding the kitchen. They respond quickly to the issues but it is obvious that no one tested anything before I purchased the home and I wonder what else was not properly tested. It seems to me that they slap that houses up as fast and cheaply as possible and then deal with the fallout later. ... More

Cody said he would replace our driveway and power wash our garage that’s covered in paint. I’ll be happy to change this after that is done but it’s now been just about 2 months and we are getting the run around we feel like with no direct answer. Our furnace acts ups time to time. The paint inside the house is super cheap and if you accidentally rub your shoulder in the wall it scratches. We love the house as a whole just want the driveway replaced and garage power washed and I’ll be happy. Oh we also had construction workers steal water from our hose which isn’t normal.

Well...still waiting on major repairs for poor craftsmanship.

For the money paid for house, I think the quality and workmanship is a bit lacking. Also, we picked a larger lot to install a pool in the future. But due to the extreme excavation to the back yard (which we discovered was necessary after the house build was well underway) to facilitate drainage. We may not be able to install a pool or even afford to install a pool. Not too happy with KB Homes right now.

Very dissatisfied... before moving in things were already breaking. Front door handle fell apart, fire extinguisher fell off and broke when someone walked over it upstairs, windowsill paint/drywall mushed when it rained. I HATE that you can hear everything if someone is walking upstairs, talking the walls are to thin, and the fact that everything is an upgrade $600 K for a poorly made cookie cutter home is such a big disappointment.