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KB Home

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11020 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

11020 Reviews in All Areas

Star Rating Breakdown

5 ★ 7888

4 ★ 1522

3 ★ 795

2 ★ 431

1 ★ 384

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Maybe reviews are legit online about kB homes.

  • Mike M.
  • Verified HomeBuyer
  • August 13, 2019
  • San Antonio, TX

Sales person Arron was the only bright spot

KB Home responded:
Hello Mike, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. --Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Overall construction quality is not good enough!

  • Anonymous
  • Verified HomeBuyer
  • July 31, 2019
  • San Antonio, TX

Responsiveness to issues by the construction team was slow and unsatisfactory.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Paint

  • Demitra D.
  • Verified HomeBuyer
  • July 19, 2019
  • Stockton, CA

The interior paint job is extremely sloppy! There are already several cracks in the walls and chipped paint that was not caused from move

KB Home responded:
Hello Demitra, we are sorry for your frustration with the paint. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Poor attention to details.

  • Esperanza L.
  • Verified HomeBuyer
  • July 11, 2019
  • Gibsonton, FL

Several annoying issues such as wrong appliance installation, cracks in the driveway pavement, and hanging electrical wires that impede the closure of kitchen cabinet drawers.

KB Home responded:
Hi Esperanza, we're sorry for any frustration with your home and driveway. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Not a happy homeowner

  • Jerome D.
  • Verified HomeBuyer
  • July 09, 2019
  • Moreno Valley, CA

In short, everything was just done to get the house off the market. Everything was mediocre. Thankful for our sales person Gina and superintendent Kevin for hearing us and doing their best to correct the errors. Tips: DO NOT sign off or accept keys till everything and I mean everything is completely done right. From paint jobs to working light bulbs. From flooring to any dents and holes around the house!

KB Home responded:
Hello, Jerome, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Room for improvement needed

  • Daniel S.
  • Verified HomeBuyer
  • June 24, 2019
  • Universal City, TX

Our sales Rep Warren was amazing. He kept us in the loop the whole process. He gets a 5 star. The lending/processor/underwriter were terrible. Lacked communication, follow up, made promises and commitments that were never kept. Do not use KBHS.

KB Home responded:
Hello Daniel, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Exhausting

  • Rachel S.
  • Verified HomeBuyer
  • June 18, 2019
  • Maricopa, AZ

The process was exhausting. Although everyone had excellent personalities and reached out, there was a comedy (and by comedy I mean incredibly Frustrating & unprofessional) of errors that gave us anxiety, stress & ended up costing us money due to delay. Although the home is beautiful now that it's complete, I would find it difficult to provide a recommendation in the future.

KB Home responded:
Hello Rachel, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. – Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

KB Home - KB homes worked hard to sell the house but once I got into the

  • Tyler M.
  • Verified HomeBuyer
  • June 12, 2019
  • Tucson, AZ

KB homes worked hard to sell the house but once I got into the house I have ID'd a lot of flaws that were identified during the walk through and were not fixed. During acceptance I was told they would get fixed after signing. When I called customer service to correct it I ran into a dead end so i went to the the office where I was told they dont handle issues like that once the house is excepted. I would not reccomend kb homes to anyone.

KB Home responded:
Hello Tyler, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. -Brian

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Nice Home. Questionable Staff.

  • Rene A.
  • Verified HomeBuyer
  • May 14, 2019
  • Pearland, TX

Problems from the day one. Decided to continue homebuying after they worked with us to fix problems. Then problems arose again after our walk through. Tried to sell us a home with broken cabinets. Had to write multiple emails up to vice president to get our problems fixed. Staff is untrustworthy and unprofessional. We love our home but what it took to get it right was ridiculous.

KB Home responded:
Hi Rene, We're sorry for any frustration with your home and cabinets. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

KB Home - Communicate communicate communicate and do no settle.

  • Colleen R.
  • Verified HomeBuyer
  • May 01, 2019
  • Jacksonville, FL

Communicate communicate communicate and do no settle.

KB Home responded:
Hello Colleen, thank you for your feedback. If we can help with anything please let us know at CustomerRelations@kbhome.com. Best wishes. --Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Build Elsewhere

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2019
  • Mesa, AZ

KB uses the cheapest sub contractors possible and it clearly shows in their workmanship. KB employees will try their best to make best of a situation but the work actually being completed during construction is horrendous.

KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

New house

  • Tushar P.
  • Verified HomeBuyer
  • April 11, 2019
  • Leander, TX

Many small issues and couple of big things we found and let the kB know but no one comes to fix it

KB Home responded:
Hi Tushar, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Poor quality and slow to fix

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2019
  • Goodyear, AZ

KB is quick to force you into the new home before it's ready, then takes forever to resolve issues under warranty. We wait weeks for resolution, as things get pushed back or no one shows up for scheduled repair visits. Extremely dissatisfied with KB currently.

KB Home responded:
Hello, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Nice home with many, many repairs to be done.

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2019
  • Port Saint Lucie, FL

It's a nice community with the understanding that the building of a new home would be a pleasant one. However, after the home was completed, it was left with numerous repairs and careless errors. There were some individuals who took care of the situation mindfully and thank goodness. But it's mind boggling that there were so many repairs to be done 2-3 months after the house was closed on.

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Not happy with KB

  • Fatih K.
  • Verified HomeBuyer
  • February 10, 2019
  • Round Rock, TX

My home was not clean/ready before I moved in.Wrong keys given(I am not kidding..!!) I called for some repair at home, did not get any response for two months.Will not recommend KB to my friends.

KB Home responded:
Hi Faith, we're very sorry for any frustration with the move in process and repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not Great

  • Anonymous
  • Verified HomeBuyer
  • February 09, 2019
  • Kissimmee, FL

Partly my fault for not making sure what was getting. Asked about screen for back porch but no one bothered to tell me there was no porch on this house changed the color of cabinets t hey picked and asked for different counter top in kitchen which they did not change after picking different cabinets. At fist very responsive to any problems or flaws but soon started not responding very well if at all. still have issues not taken care of.

KB Home responded:
Hello, we are very sorry for your frustration and would like to help. If you would like to speak with a representative, please e-mail CustomerRelations@kbhome.com, and we can put you in touch with a manager to look into the issues that require attention. --Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

KB Home - Dont get any upgrades.

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2019
  • Victorville, CA

Dont get any upgrades. The materials are cheap and fit and finish is horrible.

KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2

Quality 1

Trustworthiness 4

Value 2

Responsiveness 2

Disappointed

  • Khatija R.
  • Verified HomeBuyer
  • January 30, 2019
  • Seffner, FL

Management at KB Homes were very unhelpful and inefficient. Problems still persist with home more than 3 months after closing and the company is slow and inefficient in their resolution.

KB Home responded:
Hi Khatija, we're very sorry for any frustration with your home. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

KB Home - We bought house more than month ago & master bathroom sink is

  • Pratima P.
  • Verified HomeBuyer
  • January 24, 2019
  • Pflugerville, TX

We bought house more than month ago & master bathroom sink is leaking already & have water puddles underneath. Due to that issue, the cabinet got damaged too. I think KB home use very cheap materials to build home. How can we trust KB home, since we already have major leak issue after one month. Very disappointed & price we paid is way more because the materials used are very cheap.

KB Home responded:
Hi Pratima, we are very sorry for your frustration with your bathroom and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Commitment

  • Joy R.
  • Verified HomeBuyer
  • January 24, 2019
  • Apex, NC

What’s committed at the time of closing is not yet done . I am still waiting for that . And also no body contacted me for 1 month inspection.

KB Home responded:
Hi Joy, we're very sorry for any frustration. If you need assistance with this matter or have any questions please do not hesitate to email CustomerRelations@kbhome.com, and we will ensure you are contacted. -Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Love the place, Not so much the Customer Service or responsiveness.

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2019
  • Gardena, CA

It is like jumping through hurdles to get someone to tell you what, when and how to repair something. There is so much red tape. You go through many people trying to find out if your issue is even in the pipeline. If your issue is a small fix, the repair is sloppy, causing other damage. Make sure every little thing is fixed and checked prior to closing to avoid these unnecessary headaches. I am still waiting for the new working keys to the front gate. It is a shame, as I like the property.

KB Home responded:
Hi Nicola, we're very sorry for any frustration with the repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian

Total Score 2

Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Remember, KB is a tract home builder

  • Kent V.
  • Verified HomeBuyer
  • January 18, 2019
  • Longmont, CO

Workmanship is as a traditional tract home builder. Maybe even sub par against that benchmark and the associated competition. Limited attention to detail. Lower end components for the money; faucets, appliances, toilets, and carpet. Interior painters are terrible. I don't think they know what blue tape is or what it used for. Other than that, the house seems to be solidly built, so far.

KB Home responded:
Hello Kent, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Avoid upgrade and do it you own

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • San Jose, CA

Material used is cheap, upgrade is limited and expensive. Not very good build quality either.

KB Home responded:
Hi, Lei, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. -- Lynn

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Hurriedly built home with poor QA/QC

  • Anonymous
  • Verified HomeBuyer
  • January 08, 2019
  • Punta Gorda, FL

Trades unsupervised. Home not delivered on time as promised. 2 months trying to get issues resolved that should have been done correctly before closing. Representatives of KB relaying incorrect information.

KB Home responded:
Hello, Shirley Jo, thank you for your comments. If you would like to be contacted by a representative of KB Home management to discuss any concerns, please let us know at CustomerRelations@kbhome.com. We would be happy to put you in touch with a representative to assist. -- Lynn

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Very unorganized company

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2018
  • Round Rock, TX

We moved in less than 3 months ago and the walls and ceilings are already starting to separate and show visible holes. There are 4 additional issues that we have been waiting to get addressed as well.

KB Home responded:
Hi, Kyler, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

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