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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11538 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11538 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Review

  • Christopher L.
  • Verified HomeBuyer
  • September 17, 2019
  • Magnolia, TX

Good Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home was a great value.

  • Ivan T.
  • Verified HomeBuyer
  • September 17, 2019
  • Georgetown, TX

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

Amazing experience

  • Mauricio L.
  • Verified HomeBuyer
  • September 17, 2019
  • Winter Haven, FL

Every one was so helpful. Our first home buying experience was amazing. They answer all your questions and concerns even if you think is silly ask away cause you want to make sure everything go’s smooth. We are very pleased with everything and everyone. Thank you KB homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with our KB home

  • Pattie A.
  • Verified HomeBuyer
  • September 17, 2019
  • Saint Augustine, FL

We have been in our KB home for a little over 1 month. So far, we are very happy here.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Value for the price paid

  • Leonilo A.
  • Verified HomeBuyer
  • September 16, 2019
  • North Las Vegas, NV

The reason I gave 4 stat of value for the price paid, a better quality of clothes shelving should been used instead of just ordinary wire shelving. Also, the garage should have been painted completely with white color instead of unfinished.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I love my new Home

  • Anonymous
  • Verified HomeBuyer
  • September 16, 2019
  • North Las Vegas, NV

I love my new Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very professional

  • Cheryl C.
  • Verified HomeBuyer
  • September 14, 2019
  • Saint Cloud, FL

Very professional

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Average

  • Felton D.
  • Verified HomeBuyer
  • September 14, 2019
  • Houston, TX

Salesman: Started with Claudia ended with Jeff (great guy - I like Jeff) Loan Officer: Started with “forgot name” ended with Corey(I liked him) Project manager: Started with John, ended with Chris. (Not going to say anything bad but I don’t have anything good to say about either) Customer Service Rep: Started with Eric and now have Damon ( Damon is definitely helping with the issues) With all the switching, I felt like that was a red flag alone.... Honestly I haven’t been happy. This was my first purchased home and I’ve had quite a few issues. Yes, understand mistakes happen but does this ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Very disappointed

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2019
  • Thornton, CO

Poor design, sloppy workmanship and insufficient equipment. Entire experience has been a case of ‘over promise and under deliver.’

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Good buy

  • Katarzyna S.
  • Verified HomeBuyer
  • September 14, 2019
  • Corona, CA

Good house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent quality affordable prices.

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2019
  • New Braunfels, TX

Excellent quality affordable prices. Love the construction crew and builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value!

  • Norma M.
  • Verified HomeBuyer
  • September 13, 2019
  • Jacksonville, FL

I was so pleased with the design options that were available. The Lincoln floor plan is a great one for an elderly person. My 84-year-old mother loves her new house! The workmanship was great; and we had an awesome superintendent. I would definitely recommend KB Homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loving our new KB Home!

  • Angelia B.
  • Verified HomeBuyer
  • September 12, 2019
  • Seffner, FL

We are completely satisfied with our new home that far surpassed our expectations. It was well worth the wait!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love KB

  • Anonymous
  • Verified HomeBuyer
  • September 12, 2019
  • Fuquay Varina, NC

Great people to work with all the way around. Love my home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great builder

  • Alan B.
  • Verified HomeBuyer
  • September 11, 2019
  • Round Rock, TX

Everyone has been nice and respectful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Superior

  • MaryAnn L.
  • Verified HomeBuyer
  • September 11, 2019
  • San Antonio, TX

Most highly qualified personnel. Always on top of the line.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great work and great experience

  • Thomas D.
  • Verified HomeBuyer
  • September 11, 2019
  • Aubrey, TX

Great job by Vince and Steven throughout the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great team of builders.

  • Elvira R.
  • Verified HomeBuyer
  • September 11, 2019
  • Round Rock, TX

Great team of builders. I love my new home built by KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

very good people.

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2019
  • Houston, TX

I want to commend Chelsi(sales rep). She’s very sweet and very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Home experience

  • Jose P.
  • Verified HomeBuyer
  • September 10, 2019
  • Vallejo, CA

The whole buying experience was pleasant and all my questions were answered in a timely manner, my only complaint would be that the builders do not include irrigation hook ups for the back yard.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - care about customer

  • Lei L.
  • Verified HomeBuyer
  • September 10, 2019
  • Pflugerville, TX

care about customer

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes - The Best Builder

  • Thenmozhi D.
  • Verified HomeBuyer
  • September 10, 2019
  • Newark, CA

Our home purchase was completely smooth. We enjoyed the home designing experience and the walk through sessions of how our house is being built. The final walk thru and handover was a very pleasant experience with Nicole. She is the BEST!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

In love w my home!

  • Jenny L.
  • Verified HomeBuyer
  • September 10, 2019
  • Fresno, CA

The whole team did everything possible to make me a happy customer!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Bad quality.

  • Linda H.
  • Verified HomeBuyer
  • September 10, 2019
  • Fresno, CA

Bad quality. Bad painting so thin came off easily. Everything damage easy

KB Home responded:
Hello Linda, we're very sorry for any frustration with your home. We would be happy to connect you with a representative to look into these issues. Please email CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - perfection

  • Yan Y.
  • Verified HomeBuyer
  • September 10, 2019
  • Katy, TX

perfection

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5