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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11813 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11813 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Very pleased with my new house

  • Robert C.
  • Verified HomeBuyer
  • October 22, 2019
  • Seffner, FL

Do you homework before going to the design studio. It's really too much for one day. After you get about half way through the choices you are exhausted. You just want to get it over with and you make mistakes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The home of our dreams.

  • Arthur H.
  • Verified HomeBuyer
  • October 22, 2019
  • Helotes, TX

After living in a KB Home for 25 years we made the decision to move based on health issues. We wanted to build another new home. After looking at a number of other builders and communities we returned to KB because of value, quality, and location. KB builds solid, comfortable, affordable homes often for first time buyers. We expect to remain in this home for the rest of our lives. KB offers a wide range of upgrades and their design center is staffed to guide buyers through the many choices available. Every aspect of the process, sales, design, building, and post-closing follow- up have met or ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Glad the Process is done

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2019
  • Saint Augustine, FL

We were not thrilled with our realtor as the updates were always 2 weeks behind, we didn’t receive our mailbox keys once we closed and then I had to drive out of my way to get them to avoid my power being turned off, and we initially had to change lots from our original pick which put us a month behind. Our superintendent was awesome and really helped with our experience. He always addressed all of our issues and never seemed annoyed with questions or concerns. He kept us up to date throughout the process as well. Overall quality of home was good and I’m happy for the price, I was not ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Our KB representatives are welcoming and address our concerns.

  • Doria B.
  • Verified HomeBuyer
  • October 22, 2019
  • Menifee, CA

Our KB representatives are welcoming and address our concerns. They made it clear that if there is anything that comes up relating to our home to contact them and they will take care of any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our new home!

  • Leah C.
  • Verified HomeBuyer
  • October 22, 2019
  • Las Vegas, NV

We recently purchased and absolutely love our new KB Home. From inside to out the craftsmanship is beautiful. Every step of the purchase and build was easy and enjoyable and the staff were always so friendly and great to work with. Would highly recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Matthew was fabulous.

  • Rajesh D.
  • Verified HomeBuyer
  • October 22, 2019
  • Elk Grove, CA

Stay in contact with your the manager at all stages of the building.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - I had a great process throughout the building and moving in process!

  • Erika C.
  • Verified HomeBuyer
  • October 22, 2019
  • Manor, TX

I had a great process throughout the building and moving in process! Highly recommend KB Homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service!

  • Dedrea J.
  • Verified HomeBuyer
  • October 22, 2019
  • Houston, TX

My experience was great from signing purchase agreement to closing!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - I asked multitude of times throught the building process for

  • Jennifer D.
  • Verified HomeBuyer
  • October 22, 2019
  • Boerne, TX

I asked multitude of times throught the building process for a few key items to be fixed and promissed repeatedly that things would eventually be taken care of. NOTHING was corrected even after close.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Awesome builder

  • Shivninder G.
  • Verified HomeBuyer
  • October 22, 2019
  • Stockton, CA

Builder that knows what home buyer wants and works on those interest grounds to make things happen.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great home

  • Gabriel M.
  • Verified HomeBuyer
  • October 22, 2019
  • Converse, TX

Great home

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB’s new houses

  • Anonymous
  • Verified HomeBuyer
  • October 15, 2019
  • Newark, CA

the quality and designs of new houses has been improved a lot, but there are still some rooms for KB home to further improve.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

So far so good

  • Christopher W.
  • Verified HomeBuyer
  • October 15, 2019
  • Moreno Valley, CA

Very nice from the start to finish. It’s been a great experience. I highly recommend buying from KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Things went well.

  • Marcus S.
  • Verified HomeBuyer
  • October 11, 2019
  • Fresno, CA

Things went well. A little hookup with financing but everyone took care of things and I’m very happy with the outcome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Another great home!

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2019
  • Denver, CO

This is the second home we've purchased from KB Homes. The process has been greatly improved over the last several year, and it was already good enough that we had no qualms about going through it again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Mahmut U.
  • Verified HomeBuyer
  • October 09, 2019
  • Round Rock, TX

KB is doing good job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Really Poor Quality

  • Anonymous
  • Verified HomeBuyer
  • October 09, 2019
  • Newark, CA

Really disappointed with the some of the house quality feature vs what being communicated.

KB Home responded:
Hello, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 5

Punch list

  • Bob S.
  • Verified HomeBuyer
  • October 08, 2019
  • Helotes, TX

Punch list 2 1/2 months, not complete

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Great experience

  • Anita L.
  • Verified HomeBuyer
  • October 08, 2019
  • Chino, CA

Great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I Love my new Home

  • Faublas R.
  • Verified HomeBuyer
  • October 08, 2019
  • Manor, TX

I love my new home because it have a similar floor plan to the house i just left in San Jose CA, I love the home, the quality, the cul de sac, and its just the right size,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great customer service and overall experience.

  • Milad A.
  • Verified HomeBuyer
  • October 08, 2019
  • Stockton, CA

Great customer service and overall experience. Thank you KB thank you Harvey and thank you Gary!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Brian J.
  • Verified HomeBuyer
  • October 08, 2019
  • Humble, TX

Review everything before taking posession

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Happy buyer

  • Christin H.
  • Verified HomeBuyer
  • October 08, 2019
  • Denver, CO

KB has been incredible to work with. I absolutely appreciate all the hard work my builder OZ put into my house. The communication was great throughout the process. I would recommend KB in the future.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Couldn't be happier!

  • James W.
  • Verified HomeBuyer
  • October 07, 2019
  • Fresno, CA

First of all Juvenal our sales rep was awesome to work with. He is very punctual and helpful. He was able to answer all our questions and responded immediately! Jesse and Scott from KB were very friendly, polite, and knowledgeable about our new home. They explained everything clearl and followed up often to make sure our new home is everything is satisfactory. After move in, Sergio and Thor followed up with me for the 30 day follow up and made sure to help me in any way possible. For example, I paid to have the utility sink connections ready and they went ahead and hired a plumber to install ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fabulous Brentwood

  • Richard O.
  • Verified HomeBuyer
  • October 07, 2019
  • Austin, TX

Very responsive , courteous, and follow through team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5