KB Home Reviews

Sloppy

We have made several complaints, we were told certain things before buying and now those things are not true. We have had not one thing done with quality in the home, have had issues with door hinges coming off, windows with scratches on them, broken doors, chipped tile, broken and chipped cabinets, flaws in our counter tops, issues with plumbing, poor craftsmanship of walls, power sockets, trim, tile in bathrooms, sprinklers on wrong property, holes in our driveway, dents in cabinets and front door and roof, uneven work done, the stone on the front of house looks sloppy. And now to be having to deal with all of this and taking time off work to have contractors come back to fix things that should have been done right the first time is unacceptable. We are regretting buying this home due to its poor quality and lack of response from management. We have been in the home for 2 months and still have several issues that we are waiting to be addressed. Would never recommend anyone to buy from KB. ... More

Before closing, KB was unable to get trades to finish or repair poor workmanship. Closing was delayed due to unfinished and poor workmanship. KB drywall & concrete contractors produce deplorable work. The interior walls were not sanded prior to paint and orange-peel was unsuccessfully used to attempt to mask workmanship defects. After closing: Most trades are slow to respond to warranty issues. KB super does not follow up with contractors or homeowner on repair/rework status. Two months have passed and several warranty items have not been addressed. Specifically: Electrical defects in outlets, missing light fixtures, french door alignment/adjustment, shower doors in both bathrooms need replaced (was told this would be upgraded August 2nd with no response to date), paint touch-up after drywall work. We get lip service from KB representatives when we elevate issues. We are told things will happen or that they are working on a resolution, but then have no communication for weeks, only to find that nothing has been done to fix issues. Leaks in tile grout are now causing damage to interior walls. In summary, the finish work on the house is terrible and KB home supers will not follow-up without my constant reminder. At this point I will neither purchase nor endorse the purchase of KB Home. ... More

bad quality of the painting and kitchen

Not happy with the home and quality

Not very good customer service

Expecting a wonderful home building experience but had major issues with sales staff and construction. Construction quality was substandard from the framers to the finishers. Walls are not square. Everything was done half way right. Had to stay on top of them everything step of the way and we still had issues. Poor communication from sales staff and construction manager. Great experience with KB Mortgage and Design Center staff. We love the floor plan and the location but so disappointed in construction experience.

We closed before the certificate of occupation was issued and could not move in until a day after signing. The house has many issues from poor construction to a yard that floods. The poor construction was identified and we were told that it would be fixed. We are now over a month into this process and very little has been fixed and nothing major.

KB has a reputation of poor workmanship. No surprise this is what we bought.

There are so many things that were overlooked, I wish that I’d had done better research into all the complaints with kB home before.

Sales staff (Theresa), GC (Glendon, Oz), warranty (Jaime)and design center (Jenna) personnel were great, responsive and awesome to work with so our scores don’t reflect on them in anyway. Current issues or qestions are dealt with quickly. Issues brought up to higher personnel during build were never corrected or solutions were never offer so we were stuck what we got. The renderings did not match our final product because that’s all we could go off of. The materials (stone, paint and elevation)were altered and not addressed with us on how it would “really” look. VP didn’t want to correct an exterior we didn’t like or select, or even offer another solution to any of our concerns or discrepancies, “sucks to be you” outcome. Poor customer service on her part and almost ruined our entire experience and considered very hard to pull out completely. ... More

Worse loan experience for 7 months

KB Studio Staff , Sales team , Construction Manager and Customer care team very good explained very well, I am able to choose what i want to for new home and its very experience, special thanks Jennifer, Traver, Scott and Zack

Response was quick and repairs down in timely manner.

The home loan people were horrible. I wanted to back out based off of their issues but my realities talked me out of it. I like the house but you really should restructure your home loan people. It’s like they have no idea what they are doing and ask for the same thing multiple times through multiple people or they wait till last minute to ask for something that they should’ve known they’d need months prior. I will never use your in house lender again it wasn’t worth the headache. If it wasn’t for the Superintendent I’m currently working with I would give you all 1 Star. Thank him he saved you. ... More

If I could go back and wait to purchase a home, I would. My home buying experience was horrible and now that I’ve closed it’s been my biggest regret. There’s been so many issues and bad customer service. I didn’t have this bad gut feeling for nothing. I can’t wait to get over my waiting period to put my house up for sale. I dont even care to lose Im just done with this headache.

The Sales with Tanika is amazing and Justin is amazing

I can some it up in 2 words. Buyers remorse

Was able to purchase home after being selected in lottery. I was very excited but Immediately I was rushed and pressured with threats of losing opportunity to buy the house if I didn’t act on multiple request within hours and days after. I was working and traveling and couldn’t dedicate my days to completing every request within hours after being selected for a lottery I didn’t know I was going to win. I wanted to explore other financing opinions other than KB and was bombarded by pushy sales people who called multiple times a week. I felt they created obstacles for me to use an outside lender making me submit extra credit credits and application to KB lender who I didn’t intend to use just so they could force me into hearing what they could offer. My information was also given to 3rd parties who called me constantly which annoyed me to no end. When market for housing began to deteriorate and prices and values were going down I wanted to renegotiate the cost especially since I was told the house would be completed in approximately 6 months and it was approaching a year I didn’t want to be underwater before I even got into the home. I was told I could only get a discount by switching to KB financing which I never intended but was pressured into. When the VA did an appraisal of my home which came back the house was valued less than the loan amount KB asked me to pay a 16k difference which made no sense and threatened again to not sell us the house and take the earnest money. I felt my agent who is a close family friend who was speaking for me and acting in my best interest wasn’t always being talked to with the respect I felt she deserved. About a month before closing I was laid off and KB showed lack of compassion for my situation and used it as a bargaining chip against me trying to get me to pay extra fees for closing being delayed a couple weeks despite the building process being behind 5 plus months. Which should have been a happy time in my family’s life seemed like a stressful rollercoaster with me doubtful that closing would even happen because of the pressure, negotiations and distrust I had developed for KB who would often surprise me with misc fees, obstacles, threats, delays and constant excuses. ... More

Loan company is horrible other wise its been good

My experience was not good but yours could be different.

Not happy. Would not refer

Too many delays, lack of communication, and unfulfilled responsibilities.

Ugh!! I love my home but this was truly the worst experience I have ever had. The sales associate I worked with was not honesty, especially at the beginning about times it would take to move in. I was told 3 months and it ended up being more like 8. I would have much rather heard honest answers than dishonest answers just to get me to sign the contract. The construction manager was a breath of fresh air to work with - so that is a huge positive!! I just hated feeling manipulated buying my first home. Not to mention the sales assistant came to my home asking me to change my survey answers. Very unprofessional in my opinion. ... More

We have lived in the home over 3 months now. We love the house and neighborhood. We were very satisfied with our sales rep and the gentleman who oversaw all the construction - I rated them both "10"s. However, I've reported in writing numerous times that the back lawn is a swamp that never drains, and KB Homes is doing absolutely nothing about it. We can't walk across the lawn without waterproof boots. We cannot mow the lawn because a mower won't make it through the mud. The dogs cannot go outside without getting their feet wet. We certainly can't play any lawn games. I'm at the point where I'm ready to report this to the Better Business Bureau or one of those "on your side" local news stories. ... More