KB Home Reviews

Following up with new home buyer would be nice!

I have filed 3 better business bureau complaints. so lets start from the beginning. I bought a house on a plot of land i was told I would be able to put a pool in. I paid for the land, I went to the design center and paid 8k for upgrades to my home. From there issue number 1 - I was called and told due to a pipe running under my property I would be loosing 1/4 my yard. My kids would no longer have a pool etc... They offered me another property with a larger yard for a more expensive lot premium. I reluctantly agreed. From that point I told my sales rep Joel I needed to be out by Feb (this was October) I was assured this would be ok. Late December I was told there was a shortage of workers, my house would no longer be ready until the beginning of Feb. I spoke with my land lord who was putting my home up for sale and he agreed to let me stay till Feb 1 thankfully. I have 3 children all under the age of 6 moving 3 times was not in my budget, and being homeless was not appealing either. I was assured again Feb would not be an issue by my sales rep. I heard nothing until I reached out to KB near Feb 1 at which point i was told my home would not be ready until March or potentially April. At this point i was about to pull the plug since I was essentially going to be homeless anyway come Feb 1st. At this point KB offered me a stock home on a larger lot with a higher lot premium HOWEVER the caveat is I would no longer get the upgrades (dual thermostat, tile, counter tops, lights, fixtures, water loop and fireplace) that i PAID FOR. so i took a larger lot, at the monetary loss, have to repay to put all the stuff in my new place etc but it came down to that or having to move multiple times, or simply being homeless. This was the only choice I had as I could not risk my children and I being without a place to live. The inventory home I have is lovely, its not what I wanted, not what I asked for and not what I paid for and had i known this going in I would have gone a different way. I have used other builders for homes in the past and had no or minor issues. nothing like this. I would not use this builder ever again. ... More

Recently i bought my first KB home, though i have multiple investment properties, the quality, and workmanship are of a way low standard. The wrong cabinets are installed and post-handover, I have been asked to reinstall the cabinets. There is no space to access master bathroom from one side. Overall a very terrible experience with KB Homes.

We bought our first home with KB Home. There are pending items to complete but they requested us to close the property and mentioned that they would complete the pending items with in 2-3 weeks of home closure. We almost completed 2+ months and still they did not address the pending items and every day follow-up got a big headache. My recommendation to everyone not to go and close the home without trusting them. Just close the property once everything is addresses.

I lost $70K because of KB Lender. Long story but just saying stay away from the KB Mortgage!!!

Don't trust what you are told, especially the inhouse lender and the sales persons.

Preapproval process was terrible thru KB. Was approved fully thru my lender and was told that I’m going to loose my house because I wasn’t qualified enough. KB lender could care less had to basically show the money and then there attitude changed. Then when I came to building my house was one of the first houses started and took longer to build than others. Was told it was because of no being able to get supplies and was given every excuse in the book. I was told the house being able to close escrow was being pushed back because of certain supplies not being available even though they were installed already. Has to send pictures of them installed on the house to push to get in. It was a terrible process start to finish. Now that I am in the house I am have to call to come get things fixed that weren’t done right. ... More

I feel KPH Holmes builds a good home, But their responsisiness to the customer is poor, They pulled back a $2000 offer at the sales office, And refused then negotiate anything for a better deck, I ended up with a tiny deck.. Very poor customer satisfaction at the management level.. I would not recommend kbh homes the anyone else.

I Don't Say name but lots people not happy about this kb home because ENG did not help

Really disappointed with the some of the house quality feature vs what being communicated.

House has been a nightmare since moving in. There has been a mile long list of issues and super hard to get issues fixed and fixed correctly

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

Experience not great, but had no choice of backing out sale.

KB allowed a convicted felon (many charges and jail time) to be in a supervisory position in the neighborhood, access to all the homes to be the one doing walk-thrus. He lies, represents himself as being able to do additional things for you (fencing, flooring, etc), takes your money and does not do the work. Dangerous

the only bright spots in the entire affair were the builder and our third loan officer. Everything else was horrible. We received 13 different closing dates and were cancelled 3 times by letter. Our original loan officer was terminated and our second got sick, the third saved the day.

Our home buying experience was anything but great. While we are happy to own our own home, KB Homes and KBHS made the building experience terrible while costing my family over $10,000 out of pocket due to their inability to close despite issuing a legal demand letter threatening to take our home away and cancel our contract if we couldn’t close, their refusal to allow us to use our own title company as permitted in our purchase agreement, their employees’ lack of professionalism, and the entire organization’s poor communication (builders, closing coordinators, and KBHS are all on different pages). KBHS and closing coordinators care more about meeting quarterly goals than they do delivering finished homes. We cannot recommend KB Homes to anyone. Veterans, stay away from this company - they do not have your best interest in mind. ... More

This was the most horrible experience for buying a home, the aggressiveness and incompetent plus the misinformation of the sales team was the most unpleasant experience for buying a home. I am sorry but I will never refer anyone

Bad experience all over. Bad loan experience had to switch to another loan company. My home was abandoned during construction while others were being built at a faster rate.

At first things were good until our lot was sold from up under us twice. No notification or idea it had happened until when it was time to get a date for the studio. Then once that was sorted, studio selections were double selected by a neighboring house which caused some reselections without compensation. Once that was figured out, when it came time to close on the house multiple credit checks within a month mixed up identity from loan officer and closing agent and once we got to the final hour KB denied me a loan. It was all too peculiar, like KB didn't want to sell the house to us. But I found a lender outside of KB who was willing to loan us the money and we closed within 2.5 weeks. Something KB couldn't not get done. Now that I'm in the house a few things need to be corrected it's taking time but things are coming together. Very tumultuous and frustrating dealing with KB staff. The construction manager has been my best alliance since closing! Good job Jeff. ... More

The house has been occupied since January 2023, and still no usage of Solar System. Shame om KB Homes and SunPower with their poor quality of service. Nobody cares after we have bought the house!!

Not only did it take o year to build my home, the closing date moved twice. There have been numerous issues (they’ve been fixed) that were annoying. Ie: leak under driveway, gas line not hooked up to furnace, carbon monoxide leak due to hvac not being hooked up properly,…I could go on. Definitely wasn’t expecting these issues when spending over 400k.

Overall building experience was horrible the builder was rude and argumentative. Because of waiting on cabinets my house sat in worked on for months. We were given weekly progress report but everything we were told was done or getting done would not be completed. When we went to written contact since verbally we were not getting any results. We were told by George the builder we had no right to go to our home unless invited at that point all progress reports stopped. We had 3 closing dates none were met. Causing us to push the sale of our home back. When we came for our final review before closing we had broken window, the house was filthy, broken cabinet drawers, no final paint done, on missing shower heads, missing mirrors, missing door knobs, holes in living room ceiling a huge hole in the bathroom wall, no shelving in the linen closet, back porch ceiling damage, back porch floor damage. H16 screwdriver hole across kitchen ceiling. At this point we were told our ovens were no longer in stock and were replaced with different ovens that we did not even approve of, and the wrong dishwasher. All the electrical was not wired correctly. This was 2 days before closing! The day of closing we had another walk through nothing had be touch. We had our movers bringing our furniture in while painters and electricians were trying to fix what they could. We have been in our home now for a month now and still waiting on repairs to be completed. We were promised compensation for our experience that never came. ... More

Sales lady misrepresented what was included in base price , seldom followed up , and pushed document to sign which had not been filled out . Lax attitude from construction supervisor throughout building process Ie ( roof ) asked multiple times to inspect it and is now in need of repair . Customer service not following through on things needing replaced or repaired , requested at 10 day review ( we are 6 weeks post closing ) still undone . And lastly I sent email back in November after receiving a welcome card from ( name I don’t recall ) listing concerns I had , that has yet to be replied to .. enough said ! They don’t care ! ... More

I will never build with KB homes again The supervisor was fantastic. but that’s the only highlight of the whole experience….

As we got closer to the closing date issues we pointed out were ignored, dismissed, or not addressed at all. The finance side of things were great, but overall the experience was not what it should have been when buying a new home.