KB Home Reviews

Sale rep and construction not on the same page, various items not completed prior to final walk through. Slow to f/u with ticket claims with home warranty service advisor for community. Overall not a great experience.

Great floor plans...that's the only positive thing I can say. It took over a year from down payment to close for a 1647 sq ft single story house...which wasn't even totally complete when we moved in. This was my 4th new build and even the house built by a high school construction class was far superior in both materials and workmanship. Definitely would NOT recommend a KB home.

Paint workmanship inside of the home is 2 out of 5 ratings. We've repainted many walls ourselves already. A few repair requests made in mid-May 2022 are still pending as of June 28, 2022. Responsiveness to issues is horrible.

Worst home buying experience ever. We will never buy a KB home again.

I hoped that for the price we paid for our home that we would be treated like valued customers, unfortunately, that has not been the experience at any point during the sale, build, or post-build process. We have been on our own, have received very little communication and our issues have been passed off from one person to another. Very disappointed in KB Homes. Our pre-close walk-through was a joke and we were told everything would be taken care of through warranty. Post-close we failed to receive our 10-day inspection, finally received a call for our 30 day inspection and it took over a month to get crews in for touch-ups and corrections, still not fixed. Cheap products used, No communication. No support through post-move in work. No one to call and no one seems to care. ... More

I would not buy a KB home again.

This experience was our first time building from the ground up but not our first time buying a home, thus we were very excited in the beginning. However, lack of communication, delays, stuff not working upon move in, things still not working months later, and noticing finishes in were haphazardly put together does not push us to want to purchase another KB home.

I am very disappointed in kb home builders because we closed on March 31, 2022. There are still issues that I brought to the superintendent for Carter Landing subdivision in Jacksonville, Florida (Chris) and csr (Cody) whose been downplaying our concerns, but continue building other homes around us as if everything is nonchalant and fine. I have sent pictures through text, provided them with list of concerns, provided them the information to fix our issues and they have sent out several individuals who have showed up, but not have fixed our problems.

Alan and Don were great communicating with us from the beginning to the end, we run into a lot of issues from grading of the lot to constructions issues, in fact, we closed about 2 months now, I have not moved 10 days ago, we are still seeing issues with nails poping out, a few items pending from the last walk through before closing. our backyard keep getting flooded everytime it rains, and they are planning to regrade it again.. while I have two car garage, the drive way is so narrowed that I can only park one car ..

building took over one year with small issues still not addressed after two months post closing.

I have owned the home now for over a month and still have not moved in due to horrible workmanship. I will be making my second mortgage payment on a house that has carpet peeling up. Paint that is two different sheens on the same wall, damaged tile, broken baseboards. The superintendent disregards all customer concerns and just shrugs his shoulders and says”It’s just the subs…” I would never buy another KB home and can’t begin to explain the frustration and disappointment.

I don’t even know where to start here. 5 closing dates which were all pushed back, heavy pressure to close when house wasn’t ready, terrible follow up about things needed to done from superintendent and customer service, overall poor craftsmanship and not to mention my $2000 “full overlay cabinets” were different than in the design studio and they refuse to do anything about it. I will never build with kb again or recommend kb to anyone. No accountability in this company from the TOP down. I’ve been in my house 2.5 months and still have a laundry list of things that haven’t been done. Everyone loves to talk nice but no one gets anything done. Buyer beware. The only part of this process I was 100% pleased with was the sales team and the title company. It’s a shame no one takes pride in their work anymore. Especially a company “built on relationships.” ... More

As the home was being built there was no electricity to the home. All the workers were working during the winter months in the dark! I visited property all the time. Couldn't see any details. Like grayish toilets, crooked layout of flooring. So many cabinet issues. Paint is completely washing off the walls. It is the lowest quality. Porcelain sinks are also that recycled off color of gray! Cheapest possible starting point. Fiberglass showers and tubs. No windows in garage door. Zig zag saw cuts under the sinks. 2 cent medicine cabinets. Drywalled over a canned light. Crooked facia, bowing fence. On & on. I'm use to new homes and the issues, but this is my 4th new home and I am shocked. ... More

Moved in 2 months ago and still do not have a handle on the bathroom drawer. Three ceiling fans are not the ones ordered, and the list goes on and no one calls or comes by to see if your issues are handled. Once you sign you are really on your own.

Get things fixed before you sign and accept your house.

Hime looks nice but I wouldn't recommend a family or friend to KB HOME. Materials are cheap.. only been a month had to call for maintenance at at least 10 tomes. Walls feel cheap, boiler/Hot water went out 3 times. New floors I payed for out of POCKET have stains, Carpet is not installed correctly. When we did walked threw didn't really pay attention or can notice any of this until moving in. They installed cabinets doors month later. For a new home has roaches, spiders i don't know how and lots of ANTS I mean a lot... First day move in. Just over all horrible. Plus paying so much for this? Yeah no.. not happy.. ... More

house has so many issues

I was promised several incentives that were not put in contract, then told it's not in contract so too bad. Also construction was supposed to finish projects that were promised, as well as coached me what to say at closing. I did what he said but he didn't hold up to his end of the agreement. Floors are unfinished and walls unfixed. Caulking was unfinished and paint also.

Lots of broken promises yet to hear from anyone

So if you're a 1st time homebuyer with no options, then this may be the right builder for you. Here's my process from beginning to end. Go into the sales office and take a look at the houses and decide if you want to buy or not. After that you get put on a waiting list where their mortgage officer takes at least a whole month to reach out to you after being told week after week from your sales rep that someone should be reaching out to you. Finally, the mortgage officer sees if you're qualified by giving you a ridiculous loan that sticks with you till closing day (so go with another lender). Then months go by before your sales rep finally reaches out to you to setup design studio appointments. The first appointment is virtual, so you'll have to go off your best guess if you want something or not based on pictures. Then second appointment is where you can see the material in your house in person; once all your choices, and you've paid up; you can't change anything. Even if they haven't started construction. Now the best part is the construction where you're excited to see how your house will turn out. You'll have to watch them build because they'll forget the things you've picked, so it's very important that you watch them closely. You get 2 reviews to see how far the house has come, and make suggestions/improvements. Now here comes to the closing process. Once you've signed off on your incomplete house (that they promise to fix); you get to close on it. After living in the house for 2 months you've come to find out that they won't fix the things they've promised to fix. For example, I've been out of a microwave for 2 months. There's some minor details I wish that were taken care of, but hey it was my mistake for trusting them. The house is nice, so that's why there's 2 stars instead of 1. ... More

Lack of attention to detail in workmanship. The poles and shelving I paid extra for is now collapsing in one room. The paint job is horrible!

Completely DISAPPOINTED with the quality of the work done on my home, and the quality of the appliances provided, quality of the materials(carpet, drywall boards, dry wall cement/paints, ceiling materials) was used for the construction. I also see lot of cracks in many areas of the house. I personally feel that it is not even worth the 3/4th of what I paid for it.

Everything is varying degrees of slapdash. Once they tell you the home is done it's a monumental battle to get them to come fix the things they said they'd fix before closing.

This was my first experience buying a home and it was ruined. I never got the wow excitement experience because everywhere I looked there was something wrong. Careless things like holes in brand new wall and paint on things that should not have paint on them. The worse issue of all was the worker ate in the unfinished home and left behind a mess a 1 year old child would leave. Additionally, they tried to force me to close on an unfinished home. Twice I went to closing and the bright orange stain from food was still there. In my opinion they stall and take to long fixing things from careless mistakes. I have a hole in one of my bedrooms from a careless plumbing incident. It’s been two weeks and they still haven’t completed the job. When people buy a brand new home they want to move in and relax without interruption. At this point it feels like they or still fixing structural issue that should be addressed during the building period. I would never build another home with KB. ... More

Do not buy a home or enter an agreement to buy a HB HOME! Would NOT RECOMMEND, EVEN TO MY WORST ENEMY if I had one.