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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11874 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11874 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Great builder

  • Alan B.
  • Verified Homebuyer
  • September 11, 2019
  • Round Rock, TX

Everyone has been nice and respectful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Superior

  • MaryAnn L.
  • Verified Homebuyer
  • September 11, 2019
  • San Antonio, TX

Most highly qualified personnel. Always on top of the line.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great work and great experience

  • Thomas D.
  • Verified Homebuyer
  • September 11, 2019
  • Aubrey, TX

Great job by Vince and Steven throughout the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great team of builders.

  • Elvira R.
  • Verified Homebuyer
  • September 11, 2019
  • Round Rock, TX

Great team of builders. I love my new home built by KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

very good people.

  • Anonymous
  • Verified Homebuyer
  • September 11, 2019
  • Houston, TX

I want to commend Chelsi(sales rep). She’s very sweet and very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Home experience

  • Jose P.
  • Verified Homebuyer
  • September 10, 2019
  • Vallejo, CA

The whole buying experience was pleasant and all my questions were answered in a timely manner, my only complaint would be that the builders do not include irrigation hook ups for the back yard.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - care about customer

  • Lei L.
  • Verified Homebuyer
  • September 10, 2019
  • Pflugerville, TX

care about customer

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes - The Best Builder

  • Thenmozhi D.
  • Verified Homebuyer
  • September 10, 2019
  • Newark, CA

Our home purchase was completely smooth. We enjoyed the home designing experience and the walk through sessions of how our house is being built. The final walk thru and handover was a very pleasant experience with Nicole. She is the BEST!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

In love w my home!

  • Jenny L.
  • Verified Homebuyer
  • September 10, 2019
  • Fresno, CA

The whole team did everything possible to make me a happy customer!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Bad quality.

  • Linda H.
  • Verified Homebuyer
  • September 10, 2019
  • Fresno, CA

Bad quality. Bad painting so thin came off easily. Everything damage easy

KB Home responded:
Hello Linda, we're very sorry for any frustration with your home. We would be happy to connect you with a representative to look into these issues. Please email CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - perfection

  • Yan Y.
  • Verified Homebuyer
  • September 10, 2019
  • Katy, TX

perfection

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Jason B.
  • Verified Homebuyer
  • September 10, 2019
  • Universal City, TX

The process was fast and seamless from start to finish. Warren was and is very helpful from the begining and to this day. As far as the home quality, there are minor things that could have been thought out better. Some of the caulking seems a little excessive and the master bath water closet is pretty cramped. Over all we are pleased though.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good

  • Jose C.
  • Verified Homebuyer
  • September 10, 2019
  • Saint Cloud, FL

Is always a great experience to see the construction process since the beginning.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Team!!!

  • Perry S.
  • Verified Homebuyer
  • September 10, 2019
  • Camarillo, CA

Really happy with my home buying experience with KB at Mariposa. Well done!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Wesley W.
  • Verified Homebuyer
  • September 10, 2019
  • Winter Haven, FL

Everybody was helpful, nice and hard working. when I had a question it was answered quickly and accurate

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Dream home!

  • gerald d.
  • Verified Homebuyer
  • September 10, 2019
  • Fort Myers, FL

From the beginning sales staff were knowledgeable and friendly. The home was constructed on time with quality workmanship. The superintendent was readily available to speak to us by phone or in person to answer any questions. More than happy with purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Jon A.
  • Verified Homebuyer
  • September 10, 2019
  • Bastrop, TX

Very responsive to needs. From the Sales staff, Studio, Builder, Financing, and Warranty. All a one stop customized shopping experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great customer service 10

  • Skye D.
  • Verified Homebuyer
  • September 10, 2019
  • Tucson, AZ

Great customer service 10

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home at a Great Price!

  • Anonymous
  • Verified Homebuyer
  • September 10, 2019
  • Las Vegas, NV

I couldn't be happier with my home! KB was always on point through this process, responded to any and all questions and concerns, and delivered my home as scheduled. I will definitely recommend KB to my friends and family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

MY piece of heaven

  • Anonymous
  • Verified Homebuyer
  • September 10, 2019
  • Saint Augustine, FL

The sales people are so friendly and helpful keeping you weekly up to date on progress of your home. If you are out of state, that is so comforting. The studio takes stress out of picking so many things. The building supervisor is so organized. He works really hard to accommodate! You will no be disappointed with KB homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Project manager needed

  • Hadassah B.
  • Verified Homebuyer
  • September 10, 2019
  • West Melbourne, FL

expected better finish than delivered. Ok, but not great. small things not up to par. Need someone on site before closing to review the complete structure for finish - paint, flooring, install etc. House was not up to standards or readiness and cleanliness. Jess saved the day at closing.

KB Home responded:
Hi Hadassah, thank you for your feedback and we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Decent home

  • Temitope O.
  • Verified Homebuyer
  • September 10, 2019
  • Pflugerville, TX

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Good

  • Eun C.
  • Verified Homebuyer
  • September 10, 2019
  • Houston, TX

Good Thank you

Total Score 5


Quality 2

Trustworthiness 5

Responsiveness 5

Excellence!

  • Felipa A.
  • Verified Homebuyer
  • September 10, 2019
  • Live Oak, CA

The service and step by step of the home building experience was very enjoyable due to the professional behavior of the staff!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Contractors are delivering poor time management and skill

  • Brandon B.
  • Verified Homebuyer
  • September 10, 2019
  • Surprise, AZ

KB has delivered greatly but the contractors they use seem to be scraping the bottom of the barrel

KB Home responded:
Hello Brandon, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. -Brian

Total Score 2


Quality 1

Trustworthiness 4

Responsiveness 5