KB Home Reviews

My title sums it up, quantity over quality. Two months after closing and they still can't finish off the list of items needing to be corrected, for any one removed, two are added (poor workmanship). Contractors show up and either don't know how to fix correctly (they sent the new guy), the fix is worse than the original issue, they just don't show up at all, or cancel the day of. Someone might respond to your concern, but don't expect it to be fixed for months (if ever?! TBD...). I no longer trust in the follow through to be sure work is actually completed well, all the way up to regional manager. I could go on, but as this is at least the second survey we have done and so many items are still outstanding, I am tired. Maybe that is what KB was hoping. Sad. ... More

Very bad business model. Quality control poor. Would not recommend!

Workmanship is terrible. Was a headache through the whole process.

When it comes to anything getting fixed after your 10 day walkthrough, forget about it. I will never recommend KB home to anyone.

the worst experience of my life

It has been 4+ months since I have been moved to my new home. The house construction was delayed and I got penalized for the loan rate, for renting home. KB promised me to hand over the house within 12-14 months but it took more than that and they never let me know the closing date or time. They just let me know one week before the closing. At closing, they showed me the Oven+microwave combo was not there and they give me a loaner oven. They told me they back ordered my original oven but it never showed up. Now they are telling me they can not give me the original oven+microwave combo and gave me a different one without my permission. As I refused to use it, they now delaying and telling me they are waiting for the answer. I am very frustrated with that Second, at the design studio, I told them if at backyard patio is higher than the ground I need stairs. I will pay for that if I need to. The reason I was telling because I have small kids who need surrounded railing as the patio is higher than the ground. At that time they told me to contact the Construction Manager. I requested my Construction Manager and he told me he can not do anything because the city inspection told it's okay of that height. The height from the ground is almost 20 inch-22 inches. They did not install it for me. Later I found that, they put railing for other homeowners even the ground is not higher than mine. I asked why!! they did not answer. What a discrimination. I told them I have kids and I requested them specially. Is that right? Why they did do that for other owners even with the ground height is less than mine? And they did even after the closing. But not for me. The garage does not have any sealed baseboard, it has a space with the wall. Bugs and other insects (crickets, roaches) go inside the house. What a poor design !! I told the construction manager to resolve the issue. He told me it's supposed to be like that. But later I found other homeowners, new homeowners all they gave it. They are sealed with the baseboard and paint not for me. They refused to do that. The warranty guy told me, he did that for others but can not do it for me. The community features pre-wire flood light at the front was not done for me. I asked them why!! They told me they don't know. But every houses of this community have it. More frustration and more disappointment for all of these. There are a lot of issues and problems. I can write those all day long but it won't finish. After closing, the sales guy, construction manager, and warranty manager all keep good relationships so that they can get 10 and requested me several times so that they can get a KB bonus. I gave all of them 10 thinking they will actually be good people and will take care of us after closing. After that, they stop contacting me about the problems I need resolution. Any upper management ever contacted me or say sorry for what they can not do or deliver. They just forget about the homeowners. I am not recommending any person to buy a KB house after what happened with me. I think KB does not have any control over their contractor and people. They don't know what's going on with the root label. Buying a home is a dream for everyone. I thought my first home journey with KB will be good. Even I inspired my friends before and they all bought KB home. They all facing the same kind of issues as mine, But after seeing all of these problems, miss communication, and issues I am very very much frustrated. I will suggest new homeowners think twice before you buy KB home. They are not what they are advertising. I think these will help all to understand the KB Home Experiences. ... More

Very disappointed in my home buying experience. I wouldn’t recommend this company to anyone. Disgusting how they treat their customers.

From start to finish I was very disappointed in the process. The sales person didn’t make an effort in anyway to guide me or give me any information on options. The entire plan was to get me to close ASAP and I had to put a lot of effort to get them to finish my house as promised. I had closed and two months later received my keys because the NEW HOUSE needed to have some items repaired. I still didn’t get my garage door opener at that time. I felt like I was dealing with used car sales staff! Use caution when buying a NEW HOME from this builder.

I bought a house with KBHOMES in Feb,2022. And everything breaks in my house every week and when you email or call . They don’t respond. I regret buying home from KBhome my kitchen cabinet fall off and they haven’t fix for 2months. My garage door is broken and I message and call No response. I wish I have done my research before going with KBHOMES. Very bad experience

I would recommend buyers to be aware of KB homes, they have put my families safety at risk knowingly but selling us base level carpet which has sharp tacks sticking out from it. I have had a number of issues with the new home, damaged cabinets, sliding door not closing properly, bad fence, door handles coming off, cracked windows and the list goes on. I have tried getting answers but they have not been keen or polite in response. We have had 1 walk through through out the build by a person who does not reply to any calls or questions. I highly caution you on your build and please hire a private inspector throughout the process do not rely on KB Homes to be honest. ... More

Buying a new home was always our dream but dealing with kb homes has been a nightmare. We want our home to look like the model home that we toured and fell in love with instead unfinished issues inside the home and trying to get kb home to complete the issues is ridiculous I regret ever getting a home built through kb home

My name is not important what I'm about to tell you is. I used this company to find my forever home and we are highly disappointed with our purchase. First of all they do not honor the soilder that fought for this country. They told me they do not deal with VA loans and that would mean I had to do a conventional loan. They will attempt to sell you a house with shotty craftsmanship. They have amassed great wealth at the cost of the buyer. There homes come with the bare minimum. I.E. laminated flooring and maybe some tile for bathroom or kitchen. Then when you inspect the work closely you will see the flaws that they want you to pay top dollar for. You pay close to 400.000 for a home with not one ceiling fan or a garage door opener. They even reduce the size of the driveway that is supposed to allow 2 cars to fit comfortably. When I took ownership of the property, then walk the home and found that paint was spilled on the floors throughout the entire house. I spoke with the salesman and informed him of this, he stated it would be taken care of, it never happened. So to sum things up this company is all about the money and forget about you once the deal is closed. Take it from a company that is living the life of capitalism at its best here in America. You are free to make your own decisions about where you spend your money , I will never ever tell one person to invest there money into a home with this company. Buyer beware ... More

Voy para dos meses esperando que me reparen los defectos que me dejaron, y todavia sigo esperando no tengo respuesta del personal de garantia. Hasta cuando tengo que esperar.

Given misinformation from the beginning. I chose my lot based on being told the last 15’ of my yard was a setback, not an easement. That was not true. Everything only got worse from there. I was supposed to close in November 2021, I didn’t close until June 2022. My lot set empty and untouched until nearly November, then it was thrown up in 4months. Because they didn’t have the house ready when it was originally set to close, my interest rate went up 3.25%. I was nearly priced out of my home. So they rushed to close me, because if they didn’t, I would have lost the house I had been showing my kids would be their new home for the last 15months. The quality of workmanship was poor. Screws are already popping out of the drywall, door frames aren’t painted, crooked studs on my frame that makes my walls look like they are bowed and wavy, driveway has clumps on concrete, porch stairs are crooked and has holes in them. When I closed on my home, the punch list had about 30items on it that should have been done prior to closing, but I was reassured that they would all be addressed within the first couple of weeks living there. I’ve lived there 6weeks. 3.5 things from that list have been resolved. Everything else is still sitting there. I get reassured every week that the items will be corrected that week, but weeks come and go, I rearrange work schedules to be there, but no one shows or nothing gets done. In addition to the $500/m I have to pay for increased interest rates, every time I have to change my schedule to accommodate these “repairs”, it cost me time and money. I keep hearing “I understand your frustration”, but THEIR understanding doesn’t make up for a fraction of the amount of money it has and will cost me over the life of my loan because they are incompetent at their jobs and do not hold themselves or tradesmen accountable. I only wish I could do my job as poorly as KB has and still collect my paycheck. This entire experience has sucked any joy out of the home buying process. If I could go back in time and make a different decision, I would not have bought this home. Because when I chose to buy a KB Home 15 months ago, I had other options. Now, I don’t. But I will never buy a KB Home again and I am telling everyone I know to not buy one either. I really hope that wherever the breakdown in skill/communication/accountability/integrity is resolved because no one deserves the experience that I had with KB. And according to the conversations I’ve had with my neighbors, everybody at Woodside Farms has had the same or even WORSE experience. ... More

You guys consistently didn’t deliver what you said. At closing the lights in the bathrooms were off, the appliances weren’t what I ordered, etc etc etc. your staff is not up to par. I paid cash for three KB’s in the last 4 years, this will be my last.

Construction workmanship quality is lacking, lots of corners cut, follow up and fixes from construction supervisor is almost nonexistent. The promises for all hands on deck to fix a multitude of issues was not delivered.

Used very cheap material, was not responsive with issues, took several emails and calls to get responses, very disappointed

contractors do a poor job, supervisors promise to get corrections done but do not follow through

Not a good experience.

There is no trust in KB. We started our journey with someone who is no longer at KB. He left us high and dry. Indicated he would handle things and did not. It took a year to take delivery of our home. And during that time our appliances were discontinued and no one told us. Things we selected for our home were left out and now KB is not completing. We paid for certain upgrades that were not fulfilled and they aren’t wanting to fix it. We did a final walk thru prior to closing and we’ve been in our home for a month with nothing is being addressed or fixed. There is one customer service person who cannot do it all. And the KB reps want to just say no to everything you ask. There is no feeling of trust, support or responsiveness. Had I known that this was the KB experience I would have run the other way. ... More

In the beginning of the home buying process Every thing was great. However when we came very close to closing our closing date was pushed back by three months. Not to mention the chicken farm and it smells horrendous at least half of the week. If I could go back in time I would not build again with KB Homes this was a horrible experience and I wouldn’t wish this on my worst enemy. The warranty that they have set up is a big joke every time you call about something that’s broken it takes them 2 to 3 weeks to respond. Purchase at your own risk.

I will share my experience with kb home

We closed on our house over 60 days ago and you still have not completed building it. Issues pointed out to the team months before we closed are still not resolved. Management lies and makes promises they have no intention of following through with.

IN SHORT, I WOULD NEVER RECOMMEND KB AS A BUILDER. POOR QUALITY OVERALL IN EVERY AREA.

Before I gave a satisfied rate, everybody related my home was so nice and kind and took care of my complaint. However, after rating, they 1) IGNORE ME 2) BROKEN APPOINTMENT WITHOUT NOTICE OR EXCUSE 3) SENT WORKERS WITHOUT NOTICE OR INFORM EVEN VERY EARLY MORNING 4) TOOK ALMOST 4 MONTHS JUST SCUREWED SOMETHING 5) LET BROKEN MASTER BED WINDOW OPEN MORE THAN 2 MONTHS THAT ALLOWED CONSTRUCT DUST CAME INTO MY HOUSE. Finally, I give up complaint more, because I do not trust them and I do not have more energy to wait them.