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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11743 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11743 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

CONVENIENT, ROOMY, COZY, NICE

  • Eugene A.
  • Verified HomeBuyer
  • July 24, 2019
  • Jacksonville, FL

convenient mortgage application process. worked with my schedule precisely having house ready to move in as promised. so we had two closings at the same day for selling my old house and buying a new one at the same day!!! remarkable !!! no hassle, KB homes following up if any issues and fix them to your satisfaction. honored KB homes 5 stars.. worthy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Workmanship

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2019
  • Riverview, FL

When we moved in we had multiple electrical problems that were not found until wenhad an electrician install fans and GFI's in the garage for us. We also found problems with the plastering job when we were painting the interior of the house. We found paint/plaster on the underside of multiple doorknobs. The construction manager was quick to respond to the issues but still.

KB Home responded:
Hello, we are sorry for your frustration with the electrical and painting work. If you have not already contacted Customer Care regarding these issues, please email CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. -Brian

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Making the dream a reality

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2019
  • Sacramento, CA

The sales staff was knowledgeable, prompt follow up, listened to my "want list" , explained the process and easy to get a hold of. KB upgrades were fairly priced, good selection. The home buying process is organized and they keep you well informed on a routine basis. Lending was able to work with me on options to finalize my purchase. Everyone from start to finish was accommodating to my busy schedule.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Underwriters ZERO - Sales and Construction Mgr TEN

  • Randall V.
  • Verified HomeBuyer
  • July 24, 2019
  • San Antonio, TX

Underwriting ruined the whole experience because VANESSA never knew what she was doing and constantly requested duplicates or conflicting information.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Generally speaking, all the personnel are very kind and helpful.

  • Sally H.
  • Verified HomeBuyer
  • July 23, 2019
  • Camarillo, CA

Generally speaking, all the personnel are very kind and helpful. The only thing made me somewhat upset is your loan company was not very efficient, Jose is nice but the whole process is not a pleasant experience.

KB Home responded:
Hi Sally, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. --Brian

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Very pleasant experience dealing with each of the divisions of KB Home.

  • Brenda M.
  • Verified HomeBuyer
  • July 23, 2019
  • North Las Vegas, NV

The entire process was fast and smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Service!

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2019
  • Menifee, CA

I cannot say enough about KB! My house was well built. Everyone was very knowledgeable and very courteous. It has been a great experience dealing with them. I love my new home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Had a great experience.

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2019
  • Las Vegas, NV

Had a great experience. Love my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall a great experience

  • Joseph C.
  • Verified HomeBuyer
  • July 23, 2019
  • Katy, TX

From the time we stopped by to look at floorpans to the responsiveness of small details after moving in I can only say what a great team!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Matthew E.
  • Verified HomeBuyer
  • July 23, 2019
  • Saint Augustine, FL

KB made buying a new home so easy. They helped us at each step of the way. I would recommend KB to others looking to buy a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

kb home is the besy

  • Sarawoot S.
  • Verified HomeBuyer
  • July 23, 2019
  • Mesa, AZ

Everything is 5 star

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good quality home.

  • Thomas B.
  • Verified HomeBuyer
  • July 23, 2019
  • North Las Vegas, NV

Good quality home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Saleswas great (hector) and craig the superintendent they checked on us from time to time

  • Abner O.
  • Verified HomeBuyer
  • July 23, 2019
  • North Las Vegas, NV

We have minor things to take of but Craig was quickly to respond. The complimentary drinking water filtration that craig told us that we getting their people not getting in with us to install it I even follow on it still no respond so if you can follow up on it that would be great .thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience overall

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2019
  • Loma Linda, CA

Everyone has been very helpful and responsive. Great people here

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2019
  • Surprise, AZ

Tim was excellent - very responsive!! Excellent to work with!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - We had great experience with KB, better than what we expected.

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2019
  • Round Rock, TX

We had great experience with KB, better than what we expected. Work was done in timely matter and kept us updated on the progress

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Home Buying Experience

  • David S.
  • Verified HomeBuyer
  • July 23, 2019
  • Universal City, TX

KB Homes entire team from sales, to design, to construction were extremely helpful throughout the construction of our home. They were responsive and informed. We had no issues whatsoever. We love our home because of the choices we were afforded to make and the support of knowledgeable people to help us along the way. We would recommend a KB Home to anyone looking for a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Buy at your own risk

  • Michael H.
  • Verified HomeBuyer
  • July 23, 2019
  • Houston, TX

Buy at your own risk

KB Home responded:
Hello Michael, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Slow on finishing up punch out list items

  • Christopher N.
  • Verified HomeBuyer
  • July 23, 2019
  • Venice, FL

Slow on finishing up punch out list items

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pleased customer

  • Roland C.
  • Verified HomeBuyer
  • July 23, 2019
  • Fuquay Varina, NC

Everyone involved has been nothing but responsive, professional, and open.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Extremely happy

  • Brian I.
  • Verified HomeBuyer
  • July 23, 2019
  • North Las Vegas, NV

KB and their rep Travis Travis helped make our home buying experience a breeze

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied Overall

  • Anonymous
  • Verified HomeBuyer
  • July 21, 2019
  • Austin, TX

We love our new KB Home. However we were a bit disappointed that the top layer of cement in the garage, porch, and back porch had to be resurfaced. The construction supervisor was able to coordinate it and it went according as planned, but it was stressful for us as we had a full garage that had to be loaded onto a U-Haul truck, parked overnight, then unloaded in the AM. Super inconvenient after having moved two weeks prior. It was due to rain supposedly, but my question was why did this foundation/cement not get inspected prior to moving to the next phase of building? Nobody saw or caught it ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

One of the best builders I came across in US.

  • Sagar B.
  • Verified HomeBuyer
  • July 21, 2019
  • Milpitas, CA

KB Home priced their home fairly and their staff guided the entire home buying process smoothly. Their home warranty is exceptional and provides a quick resolution on all the issues. KB Home is the name which you can trust in buying new homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2019
  • Vista, CA

The home is absolutely beautiful. The entire staff from the construction team to the sales team are professional and friendly. There are some issues with its corporate management. They are non-responsive. Happy with the home but not happy with how certain concerns are handled or should I say ignored.

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. Please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. -Brian

Total Score 3


Quality 5

Trustworthiness 2

Responsiveness 4

KB Home - Great House.

  • Javier E.
  • Verified HomeBuyer
  • July 20, 2019
  • Windermere, FL

Great House. I like it so far

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5