KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11874 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
KB Home - Thanks so very much for your assistance in purchasing our new
- Anonymous
- Verified Homebuyer
- August 20, 2019
- Moreno Valley, CA
Thanks so very much for your assistance in purchasing our new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- John W.
- Verified Homebuyer
- August 20, 2019
- Gold Canyon, AZ
Was very happy with all aspects of buying our KN home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience with KB
- Julian M.
- Verified Homebuyer
- August 20, 2019
- Aubrey, TX
My fiancé and I had a great experience with Cedric and Steven. However we did not with kB finance they were very poor with attention to detail and horrible with communication. At the end of the day we went with a different lender and our experience with them was great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The seller is very savvy and staff.
- Luis V.
- Verified Homebuyer
- August 20, 2019
- Gibsonton, FL
The seller is very savvy and knowledgeable about the market areas and is willing to help you in every possible way so you can get you money’s worth.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Communication During Build
- Anonymous
- Verified Homebuyer
- August 20, 2019
- Castle Rock, CO
Overall, very happy with home except for too many outside and garage stairs (6) for a ranch home. Also, porch handrails do not come sanded so plan on homeowners doing that themselves. Otherwise, good work and done quickly.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great Service. Paul was a rock star.
- Kurt T.
- Verified Homebuyer
- August 20, 2019
- Las Vegas, NV
Great Builder. Great customer service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent - Would build again with KB.
- Glenn G.
- Verified Homebuyer
- August 20, 2019
- New Braunfels, TX
We had an excellent experience with KB Homes through every step of the process. Each individual working on our home, from sales and construction to financing and insurance went well above and beyond our expectations. We are more than satisfied and very happy with our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great overall
- Andrea G.
- Verified Homebuyer
- August 20, 2019
- Fuquay Varina, NC
There were some minor issues at the 30 day, which is expected. However, I rated 4 in those 2 areas because some of the issues should have been seen prior to move in plus it's been 3 weeks and there are still a few outstanding issues that have not been addressed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Great Builder to work with!
- Stephen M.
- Verified Homebuyer
- August 20, 2019
- Menifee, CA
KB homes and all their employees are the best to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Thanks KB for a Beautiful home
- Anonymous
- Verified Homebuyer
- August 20, 2019
- Mesa, AZ
We have been so impressed with our KB Home, The staff was great to work with from start to finish and even 30 days after we moved in, they have been checking to make all “punch list” items making sure they are completed to our satisfaction. Thanks KB for a great overall experience and beautiful home,
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Treated Like Family
- Ruben, T.
- Verified Homebuyer
- August 20, 2019
- Boerne, TX
Throughout the entire process my family and I were treated more like family rather than clients. The process was easy and painless and we love our new home! We’d do it all over again in a heartbeat.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent first time buying experience
- Robert R.
- Verified Homebuyer
- August 20, 2019
- Seffner, FL
Only negative was it was hard to find an independent home inspector with the right insurance.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The process was ok.
- Anonymous
- Verified Homebuyer
- August 20, 2019
- Porter, TX
The process was ok. There was some times where multiple conversations needed to be had but overall, i am satisfied.
KB Home responded:
Hello, we are pleased to hear that your experience with us was a pleasant one. If we can help with anything please let us know at CustomerRelations@kbhome.com. Enjoy your home. -Brian
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
A Lifetime Experience
- Abel B.
- Verified Homebuyer
- August 20, 2019
- San Antonio, TX
Great Customer Service and dedication though out the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Thanks for the great house!
- Allanur A.
- Verified Homebuyer
- August 20, 2019
- Round Rock, TX
Thanks for the great house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Super Intendant Filiberto de worst I could have had
- Luis R.
- Verified Homebuyer
- August 20, 2019
- Riverside, CA
after 2 months moving in still dealing with issues I reporting before closing and the date I did final walk. they had me sign and close with the promise of attending the issues, but still dealing with it on top of being disrespected in my own house by Filiberto and he keeps recommending people to do cement so he can get money and quality of work horrible! Any time welcome to my house to see the results
KB Home responded:
Hello, Luis, thank you for this feedback. We would like to assist with your concerns, if you will please e-mail your information to CustomerRelations@kbhome.com, so that a member of our management team can contact you. -- Lynn
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 2
Excellent service from Steve the superintendent!
- John G.
- Verified Homebuyer
- August 18, 2019
- Chino, CA
Steve is the superintendent in charge of building our home and he is clear and concise whenever we interact with him. He has met and continues to meet and exceed our expectations concerning all areas of our new home. Working with Steve has made buying a new home much less stressful!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Super helpful
- Kris T.
- Verified Homebuyer
- August 17, 2019
- Riverview, FL
Super helpful and thorough
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love it
- Artistides C.
- Verified Homebuyer
- August 17, 2019
- Winter Haven, FL
Love it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Upgrades
- Leland B.
- Verified Homebuyer
- August 15, 2019
- Santa Clarita, CA
Choose your upgrades carefully, they can really raise the price of your new home! Make sure to get the wiring for fans, better value at the time of building than later! The granite in the kitchen is of a lower grade, and stains very easily, also was not sealed at the time of move in! Still stains even after being sealed! This might be a good upgrade at the time of purchase! Faucets in kitchen and bathrooms are lower grade, but those can be upgraded at a later date!
KB Home responded:
Hello Leland, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Rough around the edges.
- Anonymous
- Verified Homebuyer
- August 14, 2019
- Jacksonville, FL
AC designs have had to come out multiple times to repair AC unit. It's an inconvenience and still have to work with them. I wish the house was finished and tested everything before we moved in. We are still dealing with some issues with plumbing and missing fixtures.
KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Wonderful Experience
- Xavier M.
- Verified Homebuyer
- August 14, 2019
- Riverview, FL
I was very nervous going into buying my very first home and never imagined it would be a brand new construction home! All of the KB staff was very helpful and constantly checking in on me making sure everything was good even after I already moved in! I’d like to specifically make a shout out to Jerí and James who did an exceptional job with helping me buy and build my first home. Couldn’t have done it without them and couldn’t have asked for better service! Thank you all!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home review
- Malcolm W.
- Verified Homebuyer
- August 14, 2019
- Richmond, TX
Everyone was very helpful and sincere in all requests
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Good experience overall.
- Quinton J.
- Verified Homebuyer
- August 14, 2019
- Lancaster, CA
Good experience overall.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful house but lack of detail
- Anonymous
- Verified Homebuyer
- August 14, 2019
- Santa Clarita, CA
Our house is beautiful and we love it, however, there were a lot of issues with the small details of our home - very poor quality of work. The toilet paper holders would not hold a roll of toilet paper, the slider door had gouges and scrape marks, the garage door was extremely sounded like it was going to fall off the hinges. The list goes on and on. This is a brand new home and to have so many issues upon move in was quite disappointing. It sure was upsetting to have so many issues in a brand new home that we paid a lot of money for.
KB Home responded:
Hello, thank you for your feedback. We are sorry for any frustration with your home, please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with these matters. –Brian
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
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