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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11743 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11743 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Not what i expected

  • Anonymous
  • Verified HomeBuyer
  • June 25, 2019
  • Bulverde, TX

Going into buying a home with KB, I was very excited. I was not ready for the inconsistencies with the project manager as well as him not meeting our expectations. There are still issues that need to be resolved and we have been in the house for almost 2 months.

KB Home responded:
Hello, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - bad quality of the painting and kitchen

  • Luiz A.
  • Verified HomeBuyer
  • June 25, 2019
  • Windermere, FL

bad quality of the painting and kitchen

KB Home responded:
Hello Luiz, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Excellent

  • Carlos R.
  • Verified HomeBuyer
  • June 25, 2019
  • Winter Haven, FL

Very grateful for the help in this process so important for me and my family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Brenda H.
  • Verified HomeBuyer
  • June 25, 2019
  • Live Oak, CA

Don't wait, these homes sell out fast!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

first time build home

  • Rodney J.
  • Verified HomeBuyer
  • June 25, 2019
  • Apopka, FL

I got to say the quality of the materials are very good a solid foundation. The value for the home I think I paid a little to much it was a new plan and the layout didn't have that open layout I was looking for. I order a cabinet two months before closing and still haven't come in from the manufacture. We closed a six weeks ago and still have not received my kitchen cabinet and now seems to know when are if it's been order. I call the builder and the company it takes days are weeks for someone to respond back. end of the day, the house is 5 star quality build and I believe it will stand the ...

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 3

Outstanding!

  • William D.
  • Verified HomeBuyer
  • June 24, 2019
  • New Braunfels, TX

I was very pleased with the excellent customer service and the quality craftsmanship of our new home. The entire process was smooth and by far the best home buying experience our family has ever had!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Room for improvement needed

  • Daniel S.
  • Verified HomeBuyer
  • June 24, 2019
  • Universal City, TX

Our sales Rep Warren was amazing. He kept us in the loop the whole process. He gets a 5 star. The lending/processor/underwriter were terrible. Lacked communication, follow up, made promises and commitments that were never kept. Do not use KBHS.

KB Home responded:
Hello Daniel, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Love my vacation home

  • John D.
  • Verified HomeBuyer
  • June 24, 2019
  • West Melbourne, FL

Stay on top of your house and issues will be extremely pleased in the end

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My experience with KB Homes was nothing but fantastic!

  • Shelby S.
  • Verified HomeBuyer
  • June 21, 2019
  • Menifee, CA

My experience with KB Homes was nothing but fantastic!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highly recommended

  • Christopher H.
  • Verified HomeBuyer
  • June 21, 2019
  • Porter, TX

My wife and I are really happy with the process at KB Brookwood Forest. John and Tamu are incredible.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The best home building company and I bought over 50 times! no wonder you are on the stock moarket...

  • Geny H.
  • Verified HomeBuyer
  • June 21, 2019
  • Manor, TX

This is my second house purchased from KBHomes.I might get another one yet...I am only 89 :)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Feedback

  • Jose G.
  • Verified HomeBuyer
  • June 21, 2019
  • Katy, TX

Consider hiring a good home inspector. Pay attention to construction process and contractor workmanship.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

poor design

  • Yu W.
  • Verified HomeBuyer
  • June 20, 2019
  • Tucson, AZ

Poor designs for the master's toilet (the door and the space) and the second bath.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - The experience with the builders and sales team are excellent

  • Oscar R.
  • Verified HomeBuyer
  • June 19, 2019
  • SAN ANTONIO, TX

The experience with the builders and sales team are excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I am very satisfied

  • Katherine M.
  • Verified HomeBuyer
  • June 19, 2019
  • Riverside, CA

I am very satisfied

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Overall A Very Positive Experience

  • Sandhya S.
  • Verified HomeBuyer
  • June 18, 2019
  • Round Rock, TX

Hassle free, expedient and timely communication on progress of construction. Very good support from the construction supervisor Trevor F., who is very customer oriented and helpful all the way.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome

  • Danilo A.
  • Verified HomeBuyer
  • June 18, 2019
  • Las Vegas, NV

Awesome Steve and Tim

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our new home

  • David S.
  • Verified HomeBuyer
  • June 18, 2019
  • Live Oak, CA

All of the people in this company have bent over backwards to assist us with our new home purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exhausting

  • Rachel S.
  • Verified HomeBuyer
  • June 18, 2019
  • Maricopa, AZ

The process was exhausting. Although everyone had excellent personalities and reached out, there was a comedy (and by comedy I mean incredibly Frustrating & unprofessional) of errors that gave us anxiety, stress & ended up costing us money due to delay. Although the home is beautiful now that it's complete, I would find it difficult to provide a recommendation in the future.

KB Home responded:
Hello Rachel, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. – Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Satisfied

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Cave Creek, AZ

Be sure you have enough outlets in the laundry room.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Attention to detail!

  • Demarco J.
  • Verified HomeBuyer
  • June 18, 2019
  • Live Oak, CA

The home was beautiful to see on completion. It is the small things that should have been resolved that prevents an excellent experience. Many of the small things weren't big problems, however there are a few things that will need to be addressed and resolved at a planned date.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great House Great Choice

  • Gregory T.
  • Verified HomeBuyer
  • June 18, 2019
  • Del Valle, TX

The experience of building a new home in Vista Point, Austin Tx has been smooth and rewarding. The quality of our home is excellent, the process of picking out options went smoothly and all people connected to this experience have been helpful and professional. Happy Home Owners!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

good job

  • Chee H.
  • Verified HomeBuyer
  • June 18, 2019
  • Las Vegas, NV

add more electrical outlets , just in case

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very easy and simple purchase a home with KBHOME

  • Ruben R.
  • Verified HomeBuyer
  • June 18, 2019
  • Houston, TX

Very easy and simple purchase a home with KBHOME

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB team

  • Jesus M.
  • Verified HomeBuyer
  • June 18, 2019
  • San Antonio, TX

So far it's been an awesome experience, sales Rep Yovani did an exceptional job answering questions, showing the house, very professional and patient. Scott the Construction Mgr has answered all our questions and respond to all the issues we've had with the house on time and as professional possible. Them 2 have made every step as smooth as possible.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5