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KB Home

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11281 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

11281 Reviews in All Areas

Star Rating Breakdown

5 ★ 8097

4 ★ 1544

3 ★ 808

2 ★ 441

1 ★ 391

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Overall, a very positive experience

  • Robert R.
  • Verified HomeBuyer
  • January 15, 2020
  • Elgin, TX

I had a problem during the framing stage, but KB was on it quickly and resolved it to my satisfaction. Everyone I dealt with at KB was friendly, responsive, and professional. The design center was awesome. I was impressed by the efficiency with which KB built the home. Whomever designed the 1491 floor plan really knew what he was doing.

KB Home responded:
Hi, Robert, thank you for this feedback on your experience. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience

  • Angelo A.
  • Verified HomeBuyer
  • January 15, 2020
  • Stockton, CA

I felt like I was lied to over and over by the district manager the regional manager sales and so on I had a horrible experience

KB Home responded:
Hi Angelo, we'd love to have somebody contact you regarding your experience. Please feel free to email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -James

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

More negatives than positives. Incomplete. Amateur jobs.

  • Linda H.
  • Verified HomeBuyer
  • January 14, 2020
  • Ormond Beach, FL

It wasn’t anywhere close to the experience we had hoped to get from purchasing our first home as a family. And unfortunately, we can never get that back. You live and you learn.

KB Home responded:
Hi Linda, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Sad experience

  • Sandor M.
  • Verified HomeBuyer
  • January 14, 2020
  • West Melbourne, FL

Customer always comes first. You need to do this in order to achieve success.

KB Home responded:
Hi Sandor, I'm very sorry to hear that you had an unpleasant experience. Please feel free to email us additional information at CustomerRelations@kbhome.com and we will put you in touch with a division manager. Best Wishes. -Brian

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

No trust in thiBuilder!!

  • Anselmo C.
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

Always stay active and inspect the quality of work. Show up when least expected. I moved in 5 Nov. 2019 and here it is Jan. 2020 and still having all kinds of problems.

KB Home responded:
Hi Anselmo, we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. Best wishes. -James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Low

  • Michael D.
  • Verified HomeBuyer
  • January 07, 2020
  • Harbor City, CA

I still have things waiting to get done for when I first moved in nobody ever called me about my house vibrating when trash trucks go by . Very disappointed

KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Bad experience

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

I wouldn’t recommend to anyone

KB Home responded:
Hi, we're very sorry that you are disappointed with your experience and we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com with any concerns and we will ensure you are contacted by one of our representatives. -James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Wouldn’t buy again or recommend anyone else to buy !

  • Magdi N.
  • Verified HomeBuyer
  • January 07, 2020
  • Murrieta, CA

Not happy with the home ! Moved in on Oct . 31st .. The yard was not graded correctly, the paint inside and outside the home wasn’t really painted it was dusted with color .. can’t use kitchen drawer .. electrical.. fuse blow for no reason .. the baseboards were painted while dusty.. not smooth at all .. floors have gaps ... masterbed room has a hole in the ceiling.. fire sprinkler?? Sliding door frame is scratched.. My issues are not being addressed ...

KB Home responded:
Hello, Magdi, we are sorry for any frustration and would like to help. We will put you in touch with a KB Home division manager to assist with this matter. If you have a preferred phone number, please e-mail that to CustomerRelations@kbhome.com so we can be sure to reach you. –Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unhappy Customer

  • Vanessa B.
  • Verified HomeBuyer
  • December 10, 2019
  • Fresno, CA

I am unhappy with my KB Home. The home was quickly built and it shows. My walls are not straight and the interior paint is horrible. I will not buy another KB Home in the future and can’t wait to sell this one soon.

KB Home responded:
Hey Vanessa, it sounds like you're frustrated. We'd really like to help, please feel free to reach out to us at CustomerRelations@kbhome.com and we can put you in touch with a division manager to assist with these matters. --James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Not impressed

  • Duane W.
  • Verified HomeBuyer
  • December 03, 2019
  • Venice, FL

Multiple issues with quality of material and workmanship.

KB Home responded:
Hi Duane, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure someone reaches out to you. –Nick

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Constantly aggravated

  • Lawrence S.
  • Verified HomeBuyer
  • November 30, 2019
  • Surprise, AZ

Check your build daily the contractors hired are unskilled labor

KB Home responded:
Hi Lawrence, I'm very sorry that you're disappointed with your experience. Please email us at CustomerRelations@kbhome.com with your information and we will ensure a representative reaches out to you as soon as possible. Best wishes -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Would not recommend nor would ever buy again. Looking to sell already.

  • Norman B.
  • Verified HomeBuyer
  • November 05, 2019
  • Gold Canyon, AZ

My New House was made a mess of by negligent contractors who sprayed my garage side of the house with cement on my dark brown paint. They covered my side garage door with cement which has all been reported at 30 days. Nothing has been done. So now KB is negligent for not getting it fixed. Tarps were not used and it is a mess.

KB Home responded:
Hi Norman, we're sorry for any frustration with your garage. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very disappointed

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2019
  • Thornton, CO

Poor design, sloppy workmanship and insufficient equipment. Entire experience has been a case of ‘over promise and under deliver.’

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

49 days after close and still not 100%

  • Adam T.
  • Verified HomeBuyer
  • September 10, 2019
  • Winter Garden, FL

I'm still waiting for a plethora of issues to be resolved.

KB Home responded:
Hello Adam, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience

  • Victor V.
  • Verified HomeBuyer
  • September 03, 2019
  • Aurora, CO

I would never recommend a KB home to anyone based on my experience.

KB Home responded:
Hi Victor, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Bad

  • Jasmin M.
  • Verified HomeBuyer
  • August 13, 2019
  • Saint Cloud, FL

Call me I will tell you

KB Home responded:
Hi, Jasmin, we would be happy to have someone give you a call. Please e-mail your home address and contact information to our Customer Relations department at CustomerRelations@kbhome.com. A representative will contact you as soon as possible to look into any concerns. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Buy at your own risk

  • Michael H.
  • Verified HomeBuyer
  • July 23, 2019
  • Houston, TX

Buy at your own risk

KB Home responded:
Hello Michael, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Would never recommend kB and wish we never bought.

  • Herbert F.
  • Verified HomeBuyer
  • June 29, 2019
  • Gold Canyon, AZ

Bad workmanship, bad quality, warranty very slow and bad all situations poor. Sold kB loan after paid off and mr cooper threatening almost every day. Very bad experience with kB. Wish never bought one. Floor Ames’s since poor workmanship, slow to take care of that. Irrigation system does not work properly, not even giving us a new one. Spent over $6000 on backyard but they don’t care. All about bottom line with kB.

KB Home responded:
Hi Herbert, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Irresponsible, rude,

  • Michael S.
  • Verified HomeBuyer
  • June 25, 2019
  • Windermere, FL

Irresponsible , rude

KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Not what I inspected I could of bought a modular home for cheaper

  • Louis L.
  • Verified HomeBuyer
  • May 29, 2019
  • Fuquay Varina, NC

Not what I inspected I could of bought a modular home for cheaper and better quality

KB Home responded:
Hi Louis, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Disappointed

  • Andres M.
  • Verified HomeBuyer
  • May 22, 2019
  • Georgetown, TX

You guys need to do a better job on everything

KB Home responded:
Hello Andres, we are sorry for your frustration. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible

  • Dragon W.
  • Verified HomeBuyer
  • April 23, 2019
  • New Braunfels, TX

You turned me down for a loan of 240K. My income is 250k a year and my net worth is 5.5 million. I paid cash for the house. I understand large corporations have rules. They also have no common sense.

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Cayden Creek -- Conroe, TX.

  • Isaac S.
  • Verified HomeBuyer
  • April 09, 2019
  • Conroe, TX

My home buying process started out perfect. The deal sounded great and the expectations were set high by the sales Agent and builder. I went to the design center and picked out many very nice reasonably priced upgrades with the exception if appliances. The appliances seemed rather expensive. Then the bad part stared. as I met with the construction manager it seemed he did not know particulars of the build. I was one of the last houses in the neighborhood and would have expected him to know this just due to repetition. I had multiple issues with building quality of which the construction ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not happy

  • Anonymous
  • Verified HomeBuyer
  • March 06, 2019
  • North Las Vegas, NV

Not happy, Very disappointed, terrible in many ways, lies

KB Home responded:
Hello, thank you for your feedback. We are sorry for any frustration and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. --Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Many issues

  • Sharene C.
  • Verified HomeBuyer
  • February 21, 2019
  • Las Vegas, NV

Many issues

KB Home responded:
Hi, Sharene, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss these issues, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

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