KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11874 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
great experience
- James M.
- Verified Homebuyer
- May 01, 2019
- North Las Vegas, NV
From the sales staff to the service people every KB HOME employee was polite, knowledgeable, and a pleasure to work with. We have owned 7 homes over many years and we were more than pleased with the quality, design anf craftmanship we found in our KB home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A journey to KB Home!
- Nsele N.
- Verified Homebuyer
- May 01, 2019
- Sacramento, CA
We are on our 3rd house. The consequences of moving due to the job market. Brief our journey purchasing KB Homes was smooth, friendly, professional, and welcoming. Thank you to everyone who contributed and made this journey enjoyable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Nice neighborhood
- Taiwo T.
- Verified Homebuyer
- May 01, 2019
- Richmond, TX
Nice neighborhood
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Needs improvement
- Dustin H.
- Verified Homebuyer
- April 30, 2019
- San Antonio, TX
The major parts of the home were built well. However, we have had so many electrical issues and issues with the paint. The responsiveness to get things fixed has been good, but only after I got the regional manager Ed involved. KB home needs to do a better job at doing things right the first time instead of doing things again. The roof has already had a leak due to the laziness of the roofing crew not putting on one of the vents which caused the lights in the master bedroom to short out. The paint job in some areas was mediocre at best. Also, the house was dirty once we moved in. KB home ...
KB Home responded:
Hi Dustin, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great job!!
- Joyce C.
- Verified Homebuyer
- April 30, 2019
- Upland, CA
KB Home offers quality services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer Service
- Ryan B.
- Verified Homebuyer
- April 30, 2019
- Ontario, CA
Issues gets immediate attention.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Value and Easy Purchase
- Cuirong S.
- Verified Homebuyer
- April 29, 2019
- Pflugerville, TX
Thank you
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Not good
- Anonymous
- Verified Homebuyer
- April 29, 2019
- Tucson, AZ
Poor communication
KB Home responded:
Hello, we are sorry for any frustration. If you would like assistance, please feel free to e-mail CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. -Brian
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - Enjoyed the process
- Walter R.
- Verified Homebuyer
- April 26, 2019
- Houston, TX
Enjoyed the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience from start to closing
- Anonymous
- Verified Homebuyer
- April 25, 2019
- Cary, NC
Great design, excellent team from sales to mortgage, to construction. Made our experience of buying a home a smooth process.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good
- Cesar P.
- Verified Homebuyer
- April 25, 2019
- Saint Cloud, FL
Good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home
- Alberto S.
- Verified Homebuyer
- April 24, 2019
- Las Vegas, NV
Very happy this is our dream home . Everybody did a great job in making this possible.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My family and I have had a great experience with everything with our new house.
- Roberto T.
- Verified Homebuyer
- April 24, 2019
- Georgetown, TX
The personal is very friendly and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The entire team from my Sales Staff from the very beginning to
- Danielle F.
- Verified Homebuyer
- April 24, 2019
- San Antonio, TX
The entire team from my Sales Staff from the very beginning to end , Construction with constant updates and pictures because we were hundreds of miles away. They kept me in the loop of any changes and improvements. Also my lender how was amazing helping me through all the steps being a first time home buyer. He answered all my questions anytime of the day!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience!
- Roxanne M.
- Verified Homebuyer
- April 24, 2019
- San Antonio, TX
Love my new home, it has been an all around great experience from start to finish, Thank you KB Home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality of overall home.
- Cliff J.
- Verified Homebuyer
- April 24, 2019
- Surprise, AZ
From experience, the quality of some materials for this home are not on the same level as used to build my previous home. For example, the toilet seats are cheap plastic not quality materials, shower door assembly in master bedroom, walls leave scuff marks rather quickly, cracks in shower floor. Entry door from outside was improperly installed. The doors are not solid wood, but hollow pressed wood and not as secure. However, all issues were corrected when reported to KB representative, thus far.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Excellent home and excellent management by Edwin at Lake Lucerne
- Katheleen S.
- Verified Homebuyer
- April 24, 2019
- Winter Haven, FL
The home was delivered on time and the home is excellent. We appreciate the good communication by our sales agent and construction manager.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor communication and quality
- Dana D.
- Verified Homebuyer
- April 23, 2019
- Riverside, CA
We continue to have electrical issues after the electrician came out and there has been no responses to emails to customer service.
KB Home responded:
Hello Dana, we are sorry for your frustration and would like to help. Please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
It was an excellent experience especially since our last one was so bad
- Thomas B.
- Verified Homebuyer
- April 23, 2019
- Las Vegas, NV
If you are a first time buyer kB makes the process a very informative one and helps you through every phase of the build
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - New home buying experience can be intimidating but you just need
- Charles T.
- Verified Homebuyer
- April 23, 2019
- Pearland, TX
New home buying experience can be intimidating but you just need to know what you need in your new home before you go to the studio.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - No 1 Builders
- Ram S.
- Verified Homebuyer
- April 23, 2019
- Mesa, AZ
No 1 Builders
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great House
- Melanie S.
- Verified Homebuyer
- April 23, 2019
- Converse, TX
Home buying experience was wonderful. We were kept informed of the progress of the house while being built. Everyone involved was very responsive to all inquiries. I would definitely buy another KB Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Home
- Michael K.
- Verified Homebuyer
- April 23, 2019
- Tucson, AZ
KB makes excellent homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - My experience with purchasing my home was very good and fast
- Jacqueline P.
- Verified Homebuyer
- April 23, 2019
- Cary, NC
My experience with purchasing my home was very good and fast paced, they had the design I wanted and even had upgraded options. The house was already built and ready to move in to and had everything I needed. The final inspection of the house was quick and my final move in was easy. The quality of my new home is excellent and brand new with all modern designs, it’s also a great location near parks and shopping centers. The builders team were very accommodating and fixed any problems I had almost immediately or in a timely manner. I had a great experience finding and purchasing this home, the ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Homes Circuit , Milpitas CA - Stay is good so far, HOA seems very high for the provided facilities
- Abhijeet B.
- Verified Homebuyer
- April 23, 2019
- Milpitas, CA
Moved to new home a month back, no issues with any plumbing, electricity points. Construction quality seems good. Lot of units are still under construction and that causes some disturbance . HOA is very high for the facilities provided. Play area for children can be made better. Few outdoor exercise equipment provided are of no real use, they could have instead provided a gym or second play area for kids. Or rather reduce HOA.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
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