KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11644 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
First time home owner
- Amanda T.
- Verified HomeBuyer
- December 28, 2018
- San Antonio, TX
There’s a lot to be worried about when you’re a new home buyer but I felt at ease here. It’s a one stop shop.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great craftsmanship.
- Lance H.
- Verified HomeBuyer
- December 28, 2018
- Riverside, CA
Great craftsmanship. The proofs in the details. Corner walls calked through out. Modern and efficient building materials like exterior insulated walls and radiant barrier throughout the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Built up to all 5’s
- Garry H.
- Verified HomeBuyer
- December 28, 2018
- San Antonio, TX
Just keep a list of minor/ major things needing repairs/ adjustments and it will get done !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home buying experience
- Anonymous
- Verified HomeBuyer
- December 28, 2018
- Las Vegas, NV
KB has great customer service and makes sure your experience is amazing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent correspondence with workers and all associated personnel
- Yvonne M.
- Verified HomeBuyer
- December 28, 2018
- Beaumont, CA
Everyone very efficient in their job and/ or positions....
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great 10
- Pedro A.
- Verified HomeBuyer
- December 28, 2018
- Las Vegas, NV
Great 10
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great customer service with good workmanship
- Jonathan Y.
- Verified HomeBuyer
- December 28, 2018
- Winter Garden, FL
Fantastic and responsive customer service that goes above and beyond which provides quality value for our home and peace of mind.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very satisfied with purchase.
- Leanora D.
- Verified HomeBuyer
- December 27, 2018
- Menifee, CA
Very happy with our lot location, size and city location. Very quiet at night. Love my floor plan.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Excelente
- Carlos O.
- Verified HomeBuyer
- December 27, 2018
- Manor, TX
Excelente
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience.
- Soma P.
- Verified HomeBuyer
- December 27, 2018
- Tampa, FL
Great value for price. Reasonable quality and fast construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awsome job
- Christopher S.
- Verified HomeBuyer
- December 27, 2018
- Leander, TX
All did a great job
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing
- Keenan D.
- Verified HomeBuyer
- December 26, 2018
- Stockton, CA
The entire team did an amazing job in the whole process of buying this house thank you to everybody involved
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Joseph D.
- Verified HomeBuyer
- December 25, 2018
- Orlando, FL
Be respectful with your builder and have patience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great!
- Julio D.
- Verified HomeBuyer
- December 23, 2018
- Davenport, FL
Great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Review summary
- Mary M.
- Verified HomeBuyer
- December 21, 2018
- Riverview, FL
The staff throughout the buying process were pleasant, friendly and responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Responds to Customer Service Requests
- Cheryl D.
- Verified HomeBuyer
- December 21, 2018
- Gilbert, AZ
Have had multiple customer service requests to be fixed after closing, however KB seems to be very responsive to those requests to get them resolved. Windows replaced. Still waiting call from company for Microwave to be replaced, stove clips to be installed (Customer service turned it over to appliance company as of 2 days ago), cabinet door replacement and a few door/drawer fixes scheduled Dec 31.
KB Home responded:
Hi, Cheryl, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. -- Lynn
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - I have not been given the walk thru of the house.
- Isaias G.
- Verified HomeBuyer
- December 21, 2018
- Manor, TX
I have not been given the walk thru of the house. How everything works.
KB Home responded:
Hi, Isaias, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great house with supportive team
- Jang Y.
- Verified HomeBuyer
- December 21, 2018
- San Jose, CA
Purchased new town house from KB 2 month ago, from purchase to warranty fix service, KB home provided great service and house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
ed's response
- Edward R.
- Verified HomeBuyer
- December 20, 2018
- North Las Vegas, NV
don't have any at this time
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wish I would have thought more into this..
- Jeffrey S.
- Verified HomeBuyer
- December 20, 2018
- Georgetown, TX
Where to start... contractor team doesn’t listen to concerns, cheap material used, landscaping is terrible. Started out great then the lack of communication got worse rushed everything after my concerns started to show. Have a ton of items still to get fixed under warranty.
KB Home responded:
Hi, Jeffrey, we're sorry for any frustration and would like to help. If you wish to be connected with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -Lynn
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
KB Home - Great service.
- Dongping H.
- Verified HomeBuyer
- December 20, 2018
- Elk Grove, CA
Great service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Review
- Anonymous
- Verified HomeBuyer
- December 20, 2018
- Stockton, CA
Purchase experience was great! Liz answered all my question and explained everything in simple terms. I didn’t pick the design options of the house but I was in love with the upgrades the house came with. Again, Liz has been very helpful even after my purchase. She has been responsive to all my questions in a timely manner and has made my first home buying experience amazing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very happy homebuyer!!
- Steven G.
- Verified HomeBuyer
- December 20, 2018
- San Antonio, TX
Brandon, Lionel, and Nathan were awesome at accommodating to my schedule and helping move the process along quickly!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The KB Home staff was awesome.
- Saran R.
- Verified HomeBuyer
- December 20, 2018
- Stockton, CA
The KB Home staff was awesome. Each step of the buying process was explained. We also received updates on the building progress of the home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience
- Ana A.
- Verified HomeBuyer
- December 20, 2018
- Round Rock, TX
The process was great and I am very happy living in the house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
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Builder Reviews Total Score in all areas
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