KB Home Reviews

Loan officer went through all the procedures with us. As soon as they need additional documentation from us, we provided it immediately. Builder contractor followed up with us making sure they took care of any discrepancies.

Wonderful experience. KB has taken care of most of the issues that we have.

Lending process was horribly non-transparent. House is beautiful but had to get several things redone and then redone again. Feels like I keep finding things. Many times acted like it wasn’t their fault for things that obviously were their fault. James and Deborah (real estate agents) and Chad (maintenance/go to guy for all fixes) are cool!

Too many issues to list, workmanship is subpar, KB says they will send back contractors to make repairs and nothing gets followed up on. Disappointed, just bought the home and considering trying to sell it.

Professional, easy to contact, respond promptly

The best part about buying the home was the sales staff.

We had an amazing experience from the start to end. We are one satisfied customers, and I highly recommend KB homes.

The overall experience was good.

I am a first time buyer. My loan officer loan officer Sandra Elliot stayed on top things and helped me through this. I was able to write my favorite Psalms on the wood during construction, I took lots of before pictures and I received lot of support through the process. There were some questionable moments but thankfully I was able to close.

Quality of the homes isn’t the best and checks are not properly completed prior to submitting the homes to the buyers. When issues arise, you won’t get a response. Emergency hotline is terrible as well.

Vicky from sales was great. She is very knowledgeable and helpful from the very first day we met with her. Vicky really helps get the things that we needed done get completed. We would highly recommend the KB experience!!

Great staff , I appreciate all the help that gave me , very friendly people, Thank you so much

Amber, made it easy and smooth when we check and decide that we want the house. Easy to talk to. Tyler, was an amazing person he’s always responded if we have questions and or problems with our house. The quality of our new home is not that great, our expectations are high for a brand new house, the paints are uneven, the doors were broken also the restrooms need a retouch and lastly the 2nd floor making noise when you’re heading to the master room.

Superintendent, Ian, no question the very BEST in class. Home studio consultant, Dixie - FANTASTIC. Home sales reps: Marshall and Jan B, top notch as well. Stay on top of the KB Loan team amd question everything they do and keep all your correspondence with them...watch out for duplicate requests

We have been in our house for about 3 months and have learned the speed with which they build translates into countless misses. And if you don't get them fixed before you close, good luck getting traction afterward. In 3 short months, we already have failing caulk (they don't fix caulk) an upgraded railing that has a large gap underneath (they won't fix it) and has had to be refinished once and still doesn't look good, subfloor glue all throughout my basement floor that they never removed, crooked drawers in the kitchen, numerous paint mismatches from the numerous "touch ups"that have occurred, and many more. Don't sign until you are satisfied! ... More

It was pleasure to have KB team in the process of buying our Dream Home..highly recommended…really appreciate the effort of whole team who worked for us ..very satisfied with our decision of going with KB

This our second home and our first was with KB Homes. We loved the experience and care we received that we had to buy our second home with KB. They rally treat you like family.

House was 3months late and was dirty didn't clean alot of issues with house paint broken window garage is a mess leaking breaker pooping just bad work all around I was promised to fix garage never fixed it saying they can't.....

The sales team including Ryan was very helpful in giving us truthful information about the community, home, and KB in general. Brooke helped us zero in on our loan and Jorge was the go-to for construction.

My experience with KB home was terrible, aside from those in the design studio, it was a mess of lies and half truths. They were terrible at communicating with us and tried to close us into a house that was not finished. We had to take our issue up to the regional manager to get our house finished. I’m 60% sure they ignored my home inspector report since they never confirmed they fixed anything or we found things in our walkthrough that were pointed by the inspector. I would never recommend building with KB they are a horribly run organization from the sales office to the building. I would be very careful of KB loan as they give predatory loans and try to force people into above market rates using sellers credits ( this is illegal for those who don’t know). Overall choose a different builder you’ll save yourself the headache, time, and worry. ... More

Very helpful until you close. Then they ghost you

Great service Very kind staff I am very thankful

Construction manager was great throughout the entire process

We like the layout and the quality.

As first-time homebuyers, my family and I were initially a little intimidated by the process of purchasing our first home, but KB Home made the entire experience incredibly smooth and enjoyable from start to finish. The entire team was knowledgeable, patient, and supportive, which made all the difference for us. I want to give special recognition to Nick in sales and Allison in the design center. Nick was amazing throughout the buying process, always taking the time to answer our questions and ensuring we understood every step. Allison was equally outstanding in helping us design our dream home. Her expertise and creativity brought our vision to life, and she made sure we were thrilled with every decision. The staff’s professionalism and dedication truly set KB apart. They went above and beyond to make us feel comfortable and confident in a process we had never been through before. Thanks to their guidance, what could have been an overwhelming experience turned into one of excitement and joy. After going through this process with KB, I would absolutely recommend them to anyone looking for their next home. They exceeded our expectations, and we couldn’t be happier with our new home! Thank you, KB Home, Nick, and Allison, for making this such a memorable and positive experience. ... More