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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Kb homes

  • Jayapal C.
  • Verified Homebuyer
  • April 22, 2025
  • Ontario, CA

Very nice work done by kb homes. U am very happy to suggest to buy houses in kb homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Buying Experience

  • Pedro C.
  • Verified Homebuyer
  • April 22, 2025
  • San Jacinto, CA

Olga helped us from start to finish. Really informative and gave us options to look into. The whole buying experience was very joyful and pleasent Even after moving in Miguel the Superintendent has up to date been attentive to little things that needed to be addressed. KB homes definitely has good people working for them and will recommend to friends and family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything was smooth and easy!!

  • Marcos F.
  • Verified Homebuyer
  • April 22, 2025
  • Homeland, CA

The entire process was awesome! From house hunting, to paperwork, and even after getting our keys, everything was awesome! Attention to detail is key for everyone at KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New to Indian Land

  • Serge B.
  • Verified Homebuyer
  • April 22, 2025
  • Indian Land, SC

Thank you to Mark and Christian for making this experience easy and keeping updated every step of the way

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

One of the Best Builders out there

  • Javier R.
  • Verified Homebuyer
  • April 22, 2025
  • Goodyear, AZ

KB Builders were amazing thru the building of our brand new house. Step by step and pictures every week of the progress. It gave us the excitement and trust that they were doing a good job. We are very happy with the house and hope to be for the next 30 years to come!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Quality likely depends on your area and time of year

  • Anonymous
  • Verified Homebuyer
  • April 22, 2025
  • Lakeland, FL

Our build was set to be completed basically the date of KB Homes fiscal year, so they rushed to complete to get their numbers. A lot of the quality in the home is honestly rather subpar and shouldn't have been allowed. For instance, our door handle is crooked and missing screws, one of our doors is missing a hinge pin, our windows are installed weird, a couple of our pieces of drywall seem angled. KB Homes did a generally fine job, but there is definitely evidence that they were severely rushing the job.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

First Home Buyer!

  • Haley R.
  • Verified Homebuyer
  • April 22, 2025
  • Elk Grove, CA

The perfect first family home! Good responsiveness, answered all my questions and kept me updated along the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Jesse R.
  • Verified Homebuyer
  • April 21, 2025
  • Chino, CA

The best home buying experience I could have asked for! From start to finish, the process was smooth, professional, and surprisingly enjoyable (shout out to Kelly) The team was knowledgeable, responsive, and truly cared about helping me find the right fit. The home itself is beautifully built with attention to detail and quality craftsmanship. Every room feels thoughtfully designed, and I can already tell it will stand the test of time. Highly recommend to anyone looking for a well-built home and a stress-free buying process!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB gives you great value for your money

  • Tambe E.
  • Verified Homebuyer
  • April 21, 2025
  • Round Rock, TX

It was a privilege working with the KB team. The team made the complex home process look so simple and easy. They were always there to guide and provide clarity to where necessary. Good and quality materials were used, above I had the opportunity to make some interesting choices and designs from the KB design studio. KB gives you great value for your money.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great House

  • Stephen E.
  • Verified Homebuyer
  • April 20, 2025
  • Parrish, FL

Everything was great from start to finish. The Project Manager was on top of everything every week. If there was something wrong I pointed out was fixed. The financial division was very helpful in all ways.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Thank you KB for my dream home!!!

  • Zoila A.
  • Verified Homebuyer
  • April 20, 2025
  • Von Ormy, TX

Had great people in my corner helping me get my house. Thank you to Juliet, Jamie, Francesca, Tino, Raul, Jacob and if I forgot any others, please know I appreciate you as well! Throughout the whole process I always had people to go to, and couldn’t have done it without them. Thank you guys!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Edgar F.
  • Verified Homebuyer
  • April 20, 2025
  • El Cajon, CA

All the staff were always friendly and helpful. I got all the help and assistance since day one and until the end of the process. Great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Was fortunate to come across a home that was ready to move in and love it

  • Andres V.
  • Verified Homebuyer
  • April 19, 2025
  • Moreno Valley, CA

We had seen these model homes several times and loved them. Finally after coming back about 4-5 different times, Ozzie mentioned they have a home ready to move in. Unfortunately for someone else they had to pull out of this deal for personal reasons. We got to view the home and lived the flooring, cabinets in kitchen and the yard size so we decided to move forward. Was in the home in about 30 days

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Lisa A.
  • Verified Homebuyer
  • April 17, 2025
  • New Braunfels, TX

I highly recommend KB homes. They were super helpful and I had a amazing experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Well Informed Construction Process

  • Gayle H.
  • Verified Homebuyer
  • April 17, 2025
  • BOERNE, TX

Alvaro was the Construction Super for my home in Shoreline Park. He was very attentive and responsive to all my questions. He thoroughly explained each step of the construction process to ensure I understood. He was very responsive to my calls and emails. Alvaro was also proactive in letting me know about any delays (some issues beyond the control of KB Homes) so I could take appropriate measures to minimize impact to scheduling for close and moving. I felt well informed through the whole construction period. KB honored their comitents related to appraisal values and financing ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Fantastic first time home buying experience.

  • Kevin G.
  • Verified Homebuyer
  • April 17, 2025
  • Riverview, FL

Every step of the way went even smoother than I could’ve imagined! Every person I met along the way was incredibly knowledgeable, kind, and professional. The communication between kb personnel and myself was seamless. At any point I had any questions or confusion my questions and concerns were extinguished immediately with clear, concise, and consistent communication. The house came out beautiful and exceeded my expectations. I am extremely satisfied with my experience with KB and will 100% recommend them to anyone I meet looking to build or buy a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Gurmaskeen S.
  • Verified Homebuyer
  • April 17, 2025
  • Antelope, CA

Buying a home was a good experience overall. Although there was some confusion at the beginning—especially around the sale process—the team eventually handled things well. The loan department and customer service other departments were helpful, and they worked to clear up the issues. In the end, they made the overall experience pretty smooth and positive.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

From finance to possession it’s been a pleasure working with you guys

  • Matthew M.
  • Verified Homebuyer
  • April 17, 2025
  • Escondido, CA

From Don in finance to Rory in building the new home it’s been a pleasurable experience for my wife and i

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Haven

  • Anonymous
  • Verified Homebuyer
  • April 17, 2025
  • Ontario, CA

We moved in to our new condominium recently and it has been a warmth of solace which KB home has provided. Our minor concerns have been addressed structurally speaking, and grateful for the extra attention rendered to make it worthwhile living. Thank you KB for the beautiful experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Loving my new home

  • Carlos Y.
  • Verified Homebuyer
  • April 16, 2025
  • Hollister, CA

I am really enjoyed working with my loan advisor and sales representative. They were both quick to answer all of my questions and really made sure this process was smooth for me.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Sales office is very good.

  • Anonymous
  • Verified Homebuyer
  • April 16, 2025
  • Homeland, CA

The Sales office (Christina) is Great. The Home orientation and warranty guys are real good and responsive. The KBHome Mortgage office is quite inept. They seem to not have their act together to get the information for loan processing in a timely manner. Took 3 months to get this closed!

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Anonymous
  • Verified Homebuyer
  • April 16, 2025
  • Jacksonville, FL

They kept you informed every step of the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Anonymous
  • Verified Homebuyer
  • April 16, 2025
  • El Cajon, CA

From the sales agent to builder and rest of the team were very friendly and helpful. Always one call away to solve any issues and problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience, we love our new home!

  • Diana U.
  • Verified Homebuyer
  • April 16, 2025
  • Clermont, FL

We love our new home and our community. They offer great floor plans and design options to choose from. KB Home team is outstanding and they have helped us on every step of the process. Buying a house can be a stressful process but we really enjoyed it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Imperial Forrest Staffers

  • David R.
  • Verified Homebuyer
  • April 15, 2025
  • Alvin, TX

From the beginning to the end everyone from the sales team through to the finance team and then the construction manager were there for any of my concerns about the process of building a house. The contractors were very helpful and respectful of the fact that they were in a home that was being built for someone else and took pride in their work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5