What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2438 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2438 Reviews - 318 Communities

5 ★(1815)

4 ★(331)

3 ★(150)

2 ★(87)

1 ★(55)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Daliah Q.
  • Houston, TX
  • December 20, 2018

Excellent

star-rating KB Home - Great experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Juan G.
  • San Antonio, TX
  • December 18, 2018

Great experience.

star-rating Had wonderful experience from sales to the foreman.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mi G.
  • San Antonio, TX
  • July 04, 2020

Easy transition from old house to the newly built.

star-rating Love my KB Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mary M.
  • Gibsonton, FL
  • June 30, 2020

My home is beautiful, and exactly as I wanted. There were a couple of hiccups in the building process, but they always responded quickly and fixed whatever the issue was. Now that I've lived here for almost 2 months I've noticed some small things that needed attention, and they have still responded quickly, and they have not given me any grief about fixing anything. I love the neighborhood as well because it is small and no CDD fees. Overall, I am very satisfied with my choice to go with KB Homes and I absolutely love my home. ... More

star-rating Report

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William W.
  • San Antonio, TX
  • June 30, 2020

My sales person was the very best and professional. She was very very responsive to every query.

star-rating Review of new home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Brighton, CO
  • June 25, 2020

Quality could be a little better but treated well by sales and others involved in the buying transactions and warranty transactions.

star-rating Excellent customer service warranty department

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Lincoln, CA
  • June 24, 2020

KB Home’s customer service have always promptly responded to any issues or questions.

star-rating KB Home - Love my new home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Palmira L.
  • Fresno, CA
  • June 23, 2020

Love my new home! Was able to make it my own with all the options.

star-rating Very responsive.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Syed S.
  • Houston, TX
  • June 22, 2020

Sales representative was very helpful.

star-rating very easy

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • North Las Vegas, NV
  • June 18, 2020

Whole process from start to finish was way easier then we had ever thought

star-rating KB Home - Good help and they worked fast

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • John G.
  • San Antonio, TX
  • June 17, 2020

Good help and they worked fast

star-rating Great service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Robert C.
  • Bonney Lake, WA
  • May 13, 2020

I appreciate everyone's efforts in getting our house move-in ready before the stay-at-home orders became mandated.

star-rating Great floorplans, service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dedorah R.
  • Porter, TX
  • May 12, 2020

Many floorplans to choose from, tons of variety in the design center for personalization. All representatives are friendly and helpful.

star-rating Great Customer Service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Manor, TX
  • May 05, 2020

When a company’s employees strive to give their beat to customers. As a customer that is the best thing.

star-rating Happy about my new KB Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Thomas R.
  • Vista, CA
  • April 30, 2020

Responsive team helped me with my dream.

star-rating Love It

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Tramaine F.
  • Hutto, TX
  • April 29, 2020

Had a great experience with KB home. Everyone was very helpful and walked me through the entire process. This made everything easy and smooth for me. Loving my new home.

star-rating Hassle free Home building and buying

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Ajay P.
  • Newark, CA
  • April 21, 2020

Excellent customer service and smooth process.

star-rating Thank you DAndre

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michael M.
  • Orlando, FL
  • April 21, 2020

After I moved in there has been a few issues that has to yet be resolved but are on hold due to COVID 19. DeAndre has been great taking care os everything. Tom did a good job as well.

star-rating Monte Bella

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Salinas, CA
  • April 16, 2020

The community is wonderful with a mix of every home models. We choose plan 4 and love it. The workmanship on the home is average the material is average as well , but the upgrades are what make the home unique and beautiful. To be able an visit the home while construction is occurring and acknowledging adjustments is a good quality they offer. The Monte Bella , KB Home team is great to work with and heard our request of what my family was looking for in a home. They fulfilled our dream beyond our expectations. Thank you Monte Bella KB Home team for all the time in getting to know us and we did you. ... More

star-rating Above and Beyond

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Mesa, AZ
  • April 15, 2020

What stands out most to me is their willingness to correct issues I was unsatisfied with.

star-rating KB Home - excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • James L.
  • Moraga, CA
  • April 14, 2020

excellent

star-rating Great home, wonderful customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Derek M.
  • Rohnert Park, CA
  • April 14, 2020

The process took 6 months, which is about what was expected from the original estimate. The house turned out beautifully, and my family and I are thrilled with the result. In addition to the quality of the final product, all of the KB staff have been and continue to be wonderful in terms of consistent communication and following up on requests/inquiries. I would recommend this branch of KB to anyone looking for a new home. ... More

star-rating KB Home - Our home building and buying process was very smooth.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jaime H.
  • Manor, TX
  • April 14, 2020

Our home building and buying process was very smooth. Everyone was very professional and personable. All of our questions were answered before and after our process. Most importantly everything was done within the timeframe given.

star-rating Would do it again!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Murrieta, CA
  • April 14, 2020

Overall it was a positive home buying experience with the exception of the lender which was a hit mess. To deal with a hot mess lender, I would give a larger incentive than a few thousand dollars, not worth it. Bring own lender and you will have the best experience with the friendliest and responsive staff. Some of the actual laborers lack enough care to their job and did some sloppy work but the people above them made them fix it. ... More

star-rating wonderful experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Rita B.
  • Las Vegas, NV
  • April 10, 2020

very professional, on top of responses

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