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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 9160 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

9160 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

We Love Our Beautiful New Home

  • Jeremiah L.
  • Verified HomeBuyer
  • May 27, 2022
  • Folsom, CA

The staff at KB Homes has been kind, knowledgeable and extremely helpful throughout our entire home building process. We loved having the opportunity to create and customize our home's interior at the KB Home Design Studio. And it was easy, seamless and comfortable to work with and obtain our home loan through KB Homes. In addition, the Construction Staff has been amazing at building and delivering us a home that we could fall in love with. Thank you KB Homes for our beautiful new home!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

The builder was very to communicate with

  • Fabienne D.
  • Verified HomeBuyer
  • May 27, 2022
  • Davenport, FL

Everyone from the office to loan officers were so easy to talk to throughout the process, the was able to answer any questions that I had

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

great service

  • Ying L.
  • Verified HomeBuyer
  • May 26, 2022
  • Auburn, WA

good Quality and great service

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

the fact that they kept me updated every step of the way

  • Thomas L.
  • Verified HomeBuyer
  • May 26, 2022
  • Litchfield Park, AZ

Susan and Fred were a pleasure to work with. they informed me of the progress of the home on a regular basis and were very kind and courteous. Any questions I had were answered promptly and professionally. Only hitches were bathroom faucets and mirrors. Not thrilled with the mirror company (though no fault of KB) since they discontinued the mirrors I chose and upgraded. Thankfully Fred had temporary mirrors installed. When replacement mirrors finally came they were the wrong size and had to be redone. The mirrors are not as stylish (and I'm sure not as costly) as my original choice.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Your complete crew from sales to the construction superintendents and assisting staff

  • Jesus A.
  • Verified HomeBuyer
  • May 26, 2022
  • Victorville, CA

We had a great experience purchasing our new home from KB, from Kristal in sales and loan officer Hope to the construction staff Jesus, Jerry, Rick, and Cecil made this experience unforgettable for myself and my wife, thank you once again

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Professionality

  • Hyun P.
  • Verified HomeBuyer
  • May 25, 2022
  • Escondido, CA

Builder's team are kind, energetic and tried to keep their promise.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Good team

  • Tingxuan M.
  • Verified HomeBuyer
  • May 24, 2022
  • Lake Elsinore, CA

They have a quick response team and professional person

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

fast responses and resolve all the issues quick

  • Winni H.
  • Verified HomeBuyer
  • May 24, 2022
  • Santa Ana, CA

Alicia is very sweet and helpful she always there to respond all of my questions or concerns either in person, text, phone, or via email. Juan is also a very nice, sweet, and helpful person as well. he walks me through all the details about the house whenever i have question.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

The whole team was very professional and helpful.

  • Juan E.
  • Verified HomeBuyer
  • May 24, 2022
  • Auburn, WA

The whole experience was great.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great

  • Anonymous
  • Verified HomeBuyer
  • May 23, 2022
  • Fort Worth, TX

It was really great..Thank you so much kb home builders.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Sales and Onsite Manager were both excellent in their roles!

  • Mitchell A.
  • Verified HomeBuyer
  • May 23, 2022
  • Las Vegas, NV

There may have been some issues moving in, however, the onsite manager Dan was always responsive and followed through with his commitment to us when things needed to be checked out.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great customer service and follow up

  • Naleen G.
  • Verified HomeBuyer
  • May 23, 2022
  • Magnolia, TX

I feel like the whole team really worked cohesively to keep me in the loop as we went through the home building process. They answered all my questions and made me feel like they were with me the whole step of the way

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Exceptional quality of customer service

  • Yvette S.
  • Verified HomeBuyer
  • May 23, 2022
  • San Antonio, TX

The excellent quality of customer service I received. It felt like I was dealing with a friend, I never felt any uneasiness only excitement and joy for the finish product.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

They were very professional.

  • Irene R.
  • Verified HomeBuyer
  • May 21, 2022
  • Uhland, TX

The homes are beautiful. I love my new home. The sales agent, loan officer, and construction supervisors were awesome. They always keep us updated on the stages of the built.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - I love working with the team!

  • Jiaqing Y.
  • Verified HomeBuyer
  • May 20, 2022
  • Escondido, CA

I love working with the team! Tammy, Rory, Maurice, and Pat are very helpful! We have little supplies issue, but they fixed it as soon as I mentioned it. I love the team

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Customer service

  • Jessica R.
  • Verified HomeBuyer
  • May 19, 2022
  • Rosenberg, TX

Communication was great with our builder and construction manager James

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Love our new home!

  • Ralph M.
  • Verified HomeBuyer
  • May 19, 2022
  • Henderson, NV

Took awhile due to the Pandemic and worker shortages but we love our new home! Best value out there! So glad we bought our beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

periodically receiving progress

  • Kelly L.
  • Verified HomeBuyer
  • May 19, 2022
  • Las Vegas, NV

sales person shared progress on weekly basis.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Communication

  • Jacob T.
  • Verified HomeBuyer
  • May 19, 2022
  • Converse, TX

Having a house built is painful right now due to the lack of supplies. Having said that, I had many questions and concerns throughout the process of my construction. I was given multiple points of contact and each person had quick response time with precise answers every time.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

What stood out

  • Dirk D.
  • Verified HomeBuyer
  • May 19, 2022
  • Riverside, CA

What stood out I got the luck of picking out my lot picking out all the things I want it done to my home watching it be built from a pile of dirt to the finished product pretty much meeting everybody that was involved in building a home the workers of the subcontractors and the professionals that you’ve hired to run this at no point I know it is not easy at all specially with the Covid mess and the products shortages are to the end product The funny part is I never saw the model of the one I bought because there was no models at this site of my home it was at another location I worked with ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

All it was good

  • Bayanollah A.
  • Verified HomeBuyer
  • May 19, 2022
  • Jacksonville, FL

I recomnded to any buyer try you guys first bcz u guys care about buyer

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Carpenter’s Delight

  • John V.
  • Verified HomeBuyer
  • May 19, 2022
  • Willow Spring, NC

As a hobby carpenter, I appreciate the quality of the workmanship of our new home. I’m selling all my tools except for the basics! We love our new home, the spacious subdivision and neighbors!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Kb is my family !they are a kind ,sweet ,really friendly,I’m proud of kb.

  • Tigist D.
  • Verified HomeBuyer
  • May 19, 2022
  • Manor, TX

I am first time home buyer .so I do have a good experience with K B Home ,I don’t get a chance to see the other built this but I’m really happy when I have.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

When I bring an issue up with the builder he is quick to get on top of the issue. I moved in at the end of March and brought up that some of the grass was brown and he is working on getting the dead grass replaced.

  • Cassandra M.
  • Verified HomeBuyer
  • May 18, 2022
  • Aubrey, TX

Everyone experience will be different

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Everyone involved was wonderful

  • Brad P.
  • Verified HomeBuyer
  • May 18, 2022
  • Rosenberg, TX

Michael and Nathan were great to work with

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5