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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11946 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

New Build

  • Anonymous
  • Verified Homebuyer
  • February 13, 2025
  • Maricopa, AZ

This was my very first time purchasing a new build and the experience was awesome. The purchasing process was streamlined and easygoing. I was regularly contacted when needed and question were answered very timely. When I was able to get into the home after the process was complete, the quality was amazing and I was able to feel at home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Honest people and very easy to work with.

  • Hunter L.
  • Verified Homebuyer
  • February 12, 2025
  • Surprise, AZ

I purchased a starter home so it won’t be the latest and greatest but the home itself is awesome. The people you work with to get your home are extremely accommodating and accessible throughout most hours of the day. I will say, Anthony and Mechelle are phenomenal to work with and can provide you with an easy and smooth experience. Anthony especially is awesome to work with and goes above and beyond to make sure you enjoy your new home and to fix anything that was previously missed. Michelle provided a seamless experience to move into the home and also seems to love her job. Great duo to get ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Brandon

  • Yolanda R.
  • Verified Homebuyer
  • February 12, 2025
  • Texas City, TX

Thank you to Brandon , excellent job and customer service , he explained very clear all we need to know and even more,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home, wonderful service

  • Sheyla R.
  • Verified Homebuyer
  • February 12, 2025
  • Vacaville, CA

So glad we purchased with KB. We live our new home and the staff was attentive to us every step of the way. Would recommend KB to anyone looking to purchase, you can’t beat the work and the service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Pamela V.
  • Verified Homebuyer
  • February 12, 2025
  • Sanford, FL

The overall process was a smooth and seamless experience. Beginning with the day I walked through the door to inquire about a new home till the signing on closing day, everyone was an expertise at their craft. Upon closing, follow up with construction staff, etc has been amazing to address a few minor issues immediately and correctly. Very please with my choice of my KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales associate sherry

  • Michael S.
  • Verified Homebuyer
  • February 11, 2025
  • Henderson, NV

She has been very helpful from beginning to present.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Good, nice, and cool, pleased

  • Belema K.
  • Verified Homebuyer
  • February 11, 2025
  • Fresno, TX

This is BELEMA, l would like my Brother to have a house here

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mostly good

  • Gregory G.
  • Verified Homebuyer
  • February 11, 2025
  • Conroe, TX

KB team set a record in closing our home to beat Christmas deadlines. Minor workmanship issues will be tallied and shared at ten-month home inspection. Landscape issues - sod appreciated but poorly installed, yard not graded well. Slow response from HOA on getting backyard shed approved - still waiting!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

High standard while selling and low standards while delivering house

  • Prathamesh T.
  • Verified Homebuyer
  • February 10, 2025
  • Duvall, WA

We were promised moon but then during closing things were still not done. Commitments were broken and no communication whatsoever

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

First Time Homebuying Experience

  • Maria C.
  • Verified Homebuyer
  • February 09, 2025
  • Fresno, TX

Considerably appropriate and timely execution with the process of homebuying procedures.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ok experience

  • Crystal M.
  • Verified Homebuyer
  • February 08, 2025
  • Converse, TX

Ok experience, would like more help and transparency in the process and what happens after closing.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

Great

  • Pedro G.
  • Verified Homebuyer
  • February 07, 2025
  • Von Ormy, TX

The loan personal had the experience to help u buy n helpful

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Great experience!

  • Chelsie G.
  • Verified Homebuyer
  • February 07, 2025
  • Coolidge, AZ

They were really great to work with, any time I had any questions they got answered quickly! Any issues or concerns I had they offered resolutions. I’d definitely recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

House

  • Anonymous
  • Verified Homebuyer
  • February 06, 2025
  • Flagler Beach, FL

The Loan process was a nightmare

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Great home KB home at Winchester

  • Sam T.
  • Verified Homebuyer
  • February 06, 2025
  • Winchester, CA

Thanks kb home , working hard helping me get a new home, I will recommend to anyone who wants to find a new home with kb home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience. Would buy again

  • Layne R.
  • Verified Homebuyer
  • February 06, 2025
  • Round Rock, TX

Overall, our experience was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Relatively easy to work with and got a lot of what we wanted to have extra. The team worked with us the entire way ensuring we were happy.

  • Justin W.
  • Verified Homebuyer
  • February 06, 2025
  • Lillington, NC

Buying a new home that is brand new, was a great experience. We had the opportunity to upgrade a few options, the builders were generous in delivering a few of those wants. overall, very pleased and will definitely let others know.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Fantastic experience

  • Justin M.
  • Verified Homebuyer
  • February 05, 2025
  • Bonney Lake, WA

From start to finish, I was informed the entire time on the process of designing the home to the construction/completion of the home. Everyone was knowledgeable and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Deal

  • Anonymous
  • Verified Homebuyer
  • February 05, 2025
  • Tucson, AZ

Great service by all Teams!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

I had an amazing street-free experience.

  • Sheryl D.
  • Verified Homebuyer
  • February 05, 2025
  • Antioch, CA

I am very happy with my purchase. I had a wonderful buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

GREAT EXPERIENCE

  • Jon R.
  • Verified Homebuyer
  • February 05, 2025
  • Vail, AZ

OVERALL NO COMPLAINTS. IT WAS A PRETTY PAINLESS PROCESS.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great other than the Solar Company issues still not resolved

  • Judy R.
  • Verified Homebuyer
  • February 05, 2025
  • Riverbank, CA

Great experience only issue is I still do not know who Solar Company is and how to get the service started due to original Solar Company going out of business. I have gone online and called the Solar Company that was referred to me with no response. I would like to get this issue resolved as soon as possible.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Kudos to the "Dream Team" at Heartland Ranch.

  • Anonymous
  • Verified Homebuyer
  • February 05, 2025
  • Coolidge, AZ

Natasha, Randy, Tami, Jason ,and Candy make up the "Dream Team" in our homebuying experience. Everyone treated us cordially with their friendliness, knowledge and expertise and responsiveness. There were some issues here and there but they did make the experience wholesome and smooth overall and made sure we were home for the Holidays , as promised. 5 stars all the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was nice working with Loan officer and construction manager including sales person.

  • Rajiv M.
  • Verified Homebuyer
  • February 05, 2025
  • Justin, TX

It was nice working with Loan officer Todd and construction manager Sam including sales person Jim.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelente atención.

  • Solange M.
  • Verified Homebuyer
  • February 05, 2025
  • Davenport, FL

Desde el inicio fuimos atendidos muy cordialmente y mostrndonos todas las bondades del proyecto. Como todo proceso tal vez el de obtener el credito y que todo quede claro puede crear confusión, pero fue solucionado oportunamente y de manera muy profesional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5