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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Mr

  • Anonymous
  • Verified Homebuyer
  • January 03, 2025
  • Justin, TX

Easy And perfect! Love our home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best move

  • Diane R.
  • Verified Homebuyer
  • January 03, 2025
  • Fuquay Varina, NC

We love the house and feel in love with the town. Everyone is so helpful and it’s been so easy to work with. We feel this has been the best move.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall it has been a great experience

  • Jeanne M.
  • Verified Homebuyer
  • January 02, 2025
  • Austin, TX

Please read any and all previous reviews.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Very Good Homebuying Experience!

  • Anonymous
  • Verified Homebuyer
  • January 02, 2025
  • Katy, TX

KB Homes have done a very good job with the homebuying process! I am very pleased with the purchase of the new home at Kay Manor Trails in Katy, TX. KB Homes was helpful and insightful in ensuring I was getting the best from them. Thanks KB Homes.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

The real estate agent and sales staff are very good.

  • Emma C.
  • Verified Homebuyer
  • January 02, 2025
  • Elk Grove, CA

I love my KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Builder did not do any work on the gutters until after close and after it was pointed out that gutters were part of the contract .

  • Anonymous
  • Verified Homebuyer
  • January 02, 2025
  • Wesley Chapel, FL

Sales person Gabby was great, as well as the closing staff at the closing offices. The last construction manager we dealt during the final days of construction was also very helpful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

good experience with builder so far.

  • Jerry R.
  • Verified Homebuyer
  • January 02, 2025
  • Tucson, AZ

Working with Heidi has been great. She is just on top of things. She has taken care of all issue we have had with the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Experience

  • Anonymous
  • Verified Homebuyer
  • January 02, 2025
  • Palm Bay, FL

Home was built with affordability, smart home design. the only drawback as some members what the rating to be a PERFECT score but the house was near perfect but not ABSOLUTE perfection.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Moua ,the opener out side it’s leaking problems.

  • Moua T.
  • Verified Homebuyer
  • December 31, 2024
  • Clovis, CA

The ceiling it’s broken it’s no problem no good

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Excellent service.

  • Qian X.
  • Verified Homebuyer
  • December 30, 2024
  • Chino, CA

People here are really very helpful and nice, and the house is excellent!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy homebuyer

  • Cuong T.
  • Verified Homebuyer
  • December 29, 2024
  • Queen Creek, AZ

I was happy with the entire experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Seamless Home Buying Experience

  • Alexey K.
  • Verified Homebuyer
  • December 28, 2024
  • Riverside, CA

Our recent home purchase experience was exceptionally smooth from start to finish. The Sales office and Mortgage Loan Originator made the process effortless and well-organized. Special appreciation goes to the Construction Manager for coordinating the building process and sending us weekly reports about the construction stage and house photos.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Orlando

  • Orlando J.
  • Verified Homebuyer
  • December 27, 2024
  • San Jacinto, CA

Excellent. Living comfortably. Highly recommend. Very attentive

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience with Anne, Anthony and Derek

  • Josephine D.
  • Verified Homebuyer
  • December 27, 2024
  • Palm Coast, FL

We were satisfied with the overall experience during the entire process from start to finish, there was a bit of a delay at the end however it was not a big deal. Anne, Anthony, and Derek have been awesome to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not so great Not so bad

  • Pavan K.
  • Verified Homebuyer
  • December 27, 2024
  • Chino, CA

Its not so bad experience with KB. The sales, mortgage teams could be better with communication and providing more options on home loans. The design center experience is good. Most of the options we choose are basic and which can be included with the home by default thereby adding more value to the purchase

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Our family has a great experience working with the Kimara who was in the office and Jesse who was building management. Both of them were extremely responsive and helpful.

  • Diane H.
  • Verified Homebuyer
  • December 27, 2024
  • Las Vegas, NV

We were very pleased that our home was completed on time and for the excellent communication and responsiveness from Kimara in the sales office and Jesse in building management. These two individuals made for a great experience in our home building process. Thanks you Kimara and Jesse!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very pleasant experience

  • Sergey S.
  • Verified Homebuyer
  • December 27, 2024
  • Cypress, TX

As a first time home buyer I can't thank everyone involved enough for being so helpful and responsible, thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mediocre

  • Michael F.
  • Verified Homebuyer
  • December 27, 2024
  • Justin, TX

Pretty mediocre build. Whoever you guys use for sub contractors need to be sat down and reviewed. Light switches, crooked. Toilet seats, over screwed to the point the rubber screw was stripped. Towel bars, drilled directly into the drywall. Speaker outlets on the ceiling, sprayed with wall texture. Double check areas that are low traffic to make sure it has a full coat of paint, and make sure they actually spray dry wall under places you wouldn’t think to look at first glance. Make sure your roof is sealed properly or you can get roof Rats in new developments pretty easy.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

It was a great experience overall

  • Stephen P.
  • Verified Homebuyer
  • December 26, 2024
  • Henderson, NV

It was a great experience overall

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wisam my KN Home Sales Rep

  • Penny L.
  • Verified Homebuyer
  • December 26, 2024
  • Midland, NC

Wisam was a joy to work with, very personable and friendly. I felt like I had just found a new friend. She was always available for me to answer any questions and always kept me informed on the progress of my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loan Officers was extremely helpful.

  • Antonio B.
  • Verified Homebuyer
  • December 26, 2024
  • San Antonio, TX

Loan officer went through all the procedures with us. As soon as they need additional documentation from us, we provided it immediately. Builder contractor followed up with us making sure they took care of any discrepancies.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We purchased one of the model homes. Love it!

  • Jeffrey N.
  • Verified Homebuyer
  • December 25, 2024
  • Madera, CA

Wonderful experience. KB has taken care of most of the issues that we have.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good until it wasn’t

  • Anonymous
  • Verified Homebuyer
  • December 25, 2024
  • Lincoln, CA

Lending process was horribly non-transparent. House is beautiful but had to get several things redone and then redone again. Feels like I keep finding things. Many times acted like it wasn’t their fault for things that obviously were their fault. James and Deborah (real estate agents) and Chad (maintenance/go to guy for all fixes) are cool!

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 3

Disappointing

  • Anonymous
  • Verified Homebuyer
  • December 25, 2024
  • Flagler Beach, FL

Too many issues to list, workmanship is subpar, KB says they will send back contractors to make repairs and nothing gets followed up on. Disappointed, just bought the home and considering trying to sell it.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Overall impressed, did not observe negatives

  • Ramamurthi J.
  • Verified Homebuyer
  • December 24, 2024
  • Chino, CA

Professional, easy to contact, respond promptly

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5