KB Home Reviews

Heidi our customer service rep has been great. She lends an attentive ear to the issues and has been able to get things corrected. Some examples were the hammer valve under the kitchen sink started leaking when we used the dishwasher, then the cabinets needed re-skinned due to water damage from leaking water, had the missing clothes bar installed in the bedroom closet...... Contractors are a little slow to respond. Construction Managers Cleaning crew, if they showed up did a very poor job cleaning. I have spent several hours so far cleaning floors and carpets mostly paint spatters. during the initial walk through we tagged many areas for paint touch up, areas where molding, door casings and trim had been damaged or poorly repaired, doors with noticeable runs, shelving in closets that looked like they were painted with over spray rather than smoothly painted. Very few of these items were corrected and some of those paint touch ups were done with the wrong paint ( flat on semi gloss or semi gloss on flat paint ). Door bottoms on many of the interior doors are chipped or splintered, front door whistles when the wind blows, ( this is scheduled for repair ). I asked for plans regarding the drainage in the back yard more than once and this request was ignored. I wanted to know how it was designed and works. The half hot outlets in the two smaller bedrooms were not identified. This list could go on and on. The thought is that the managers are moving way to fast and are missing things that should be corrected and they have little control over their sub contractors. ... More

The team was very helpful!

The overall process was fairly painless and the staff was very responsive to my questions and needs.

Great place to live in.

Trust but verify. Love the location, wish there was a pool

We really enjoyed the 2 week fix anything policy and everyone was very helpful in ensuring we were happy with our new home!

As a overall experience, things went decent. But there are places where KB Homes must listen to customers voice and their concerns than going with the process which is not helping customers, For my house, the price was reduced by 10k on the KB website and the major house selling portals like Zillow/refin etc. immediate next day after I signed the house. We all know the price reductions are as per market/industry situations. When asked, I was told that the price reduction is a mistake.

From December 2023 until July 2024 was the smoothest process we could have asked for. They kept us updated with options and never went a week without an update.

Multiple issues that are not getting fixed.horrible quality checkers, sloppy all over.

Very pleased with my investment and wouldn't hesitate to recommend this neighborhood

The people are professional and respectful.

Everyone involved was amazing. From the beginning, the sellers agents, through the KB lending experience to the builders and super. We would buy from KB again.

Know what you want come in with a realtor to look at model homes

Great experience with our home buying process and all the teams involved in the process were very helpful.

The seller Gabriel was very knowledgeable about KB homes and helped us through every step of the process. Our builder Mike was the best. If we wanted something looked at , he was very attentive to our needs. So far KB homes he been the best of all the home companies we’ve dealt with.

Very supportive sales staff and excellent construction supervisor.

From the sales team through our design consultant and our construction manager. This journey was painless and pleasent.

It was Great Buying a house from KB homes

I was warned not to buy a KB Home and now I’m warning you. The craftsmanship is horrible. The sales agent and general contractors grossly misleads buyers. They have completely ruined my first home buying experience. You cannot get them to honor parts of the warranty. Purchase with a Pulte, Lennar or other builder. Trust me!!!

The Sales personnel are very knowledgeable and professional, if you want a good quality home you have to pay for it, you don't get what you used to anymore, examples are bathroom medicine cabinet, extra or not included, driveway garage outdoor lights not included, lots are small, lot premiums are expensive, a lot of the neighbors don't keep up their yards,

The overall process from start to finish was outstanding. Any question that we had along the process was just awesome from every one involved.. From loan officer, to the builder, realtor that helped us was just outstanding. Each and all personnel went far and beyond in providing us with all the help along the way. KBHomes is a brand that goes beyond for satisfaction.

All was good and the service continues upstanding. Att. Jorge

They responded to all questions in a timely manner and worked very hard to make sure that our needs were met. This team was awesome, and I am grateful that I was able to buy a KB Home.

Everyone part of the team did a great job.

On-site Project Manager/Superintendent, Jodie, does an outstanding job in responding to any questions or issues. He deserves a 10 star rating and he needs to get some manpower resources on the KB side to help his outstanding efforts.