What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2447 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2447 Reviews - 318 Communities

5 ★(1822)

4 ★(332)

3 ★(150)

2 ★(87)

1 ★(56)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Great direct hire employees.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michael C.
  • Georgetown, TX
  • February 11, 2019

As with any construction crews, it's all about the subs. The direct hire employees can not be everywhere all the time, so the subs try to get by with stuff. The direct hire folks with KB were very responsive and addressed any issues we found with the workmanship of their subs. ... More

star-rating Great Construction Team

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Tiann W.
  • Las Vegas, NV
  • February 06, 2019

I have purchased quite a bit of KB homes within the last 8 months. Mario, the construction superintendent, has been the best I have dealt with. He is very responsive, knows his stuff, and cares about guest service. He has really gone out of his way to make me happy in my purchase. ... More

star-rating Good experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Luis A.
  • San Antonio, TX
  • January 28, 2019

My wife and I had a great experience from day 1, till the day we closed.

star-rating KB Home - Fire ants everywhere, need to treat before moving in

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Karen S.
  • Leander, TX
  • January 27, 2019

Fire ants everywhere, need to treat before moving in

star-rating KB Home - Great experience and great home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Linda N.
  • Katy, TX
  • January 24, 2019

Great experience and great home.

star-rating KB Home - overall it was a good experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Elk Grove, CA
  • January 21, 2019

overall it was a good experience.

star-rating KB Home - Good experience with KB Home Builder.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tonya H.
  • Aubrey, TX
  • January 18, 2019

Good experience with KB Home Builder.

star-rating Retirement home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Keith M.
  • Winchester, CA
  • January 17, 2019

We were looking for a single-story home to retire in. We found this development and were impressed with the models. The sales team and construction supervisor invited us to take an active part in the process of home construction. We had weekly and bi-weekly meetings and did a weekly walk-through and inspection of our new homes progress. The final orientation to the features and systems was friendly and thorough. It was a wonderful experience that we never had with our other new homes. ... More

star-rating KB Home - Over all great home and frienly staff.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Austin, TX
  • January 17, 2019

Over all great home and frienly staff. Need to take more time in bulding home making sure all is complete..

star-rating Great Service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Scott A.
  • Pflugerville, TX
  • January 17, 2019

Stay involved with every step.

star-rating KB Home - Awesome homebuilding experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ross W.
  • San Diego, CA
  • January 16, 2019

Awesome homebuilding experience. KB was very informative every step of the way. I think our favorite part was designing our home in their design center!

star-rating KB Home - We are satisfied with our KB home purchase.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Humble, TX
  • January 16, 2019

We are satisfied with our KB home purchase. The only complaint is the KBHS lender - they were not worth the incentives offered and we utilized an outside lender instead. Otherwise everything else went smoothly.

star-rating Everything has been good but I have been waiting for my grass to get replaced because the one they put down is dry

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Barbara M.
  • Orlando, FL
  • January 10, 2019

Pleasant experience so far

star-rating Very good

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Nivaldo N.
  • Winter Garden, FL
  • January 08, 2019

Everything was excellent

star-rating Fair enough

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Zahra E.
  • Sacramento, CA
  • January 08, 2019

Smart investment

star-rating Love our KB home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Francis H.
  • Las Vegas, NV
  • January 08, 2019

We love our home and, after 90 days in it, have found few issues. Can ask for much better than that.

star-rating Great customer service with good workmanship

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jonathan Y.
  • Winter Garden, FL
  • December 28, 2018

Fantastic and responsive customer service that goes above and beyond which provides quality value for our home and peace of mind.

star-rating KB Home - I have not been given the walk thru of the house.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Isaias G.
  • Manor, TX
  • December 21, 2018

I have not been given the walk thru of the house. How everything works.

KB Home responded:
Hi, Isaias, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn

star-rating Satisfied KB Home customer

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Bryan J.
  • Murrieta, CA
  • December 20, 2018

The buying process was made easy and it really helped that KB Home was willing to work with us even though our old home was not yet on the market. We were given updates with photos from Rhonda in the sales office so we were always in the loop on the progress of our home. The superintendent Karl w ... More

star-rating Great

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Olawale I.
  • Richmond, TX
  • December 20, 2018

Excellence

star-rating KB Home - The design center and regular walks of the ongoing construction

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Castle Rock, CO
  • June 30, 2020

The design center and regular walks of the ongoing construction is important.

star-rating KB Home - Good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Wilmer V.
  • Katy, TX
  • June 23, 2020

Satisfy

star-rating Awesome Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Gilbert, AZ
  • June 23, 2020

Friendly and professional staff that went above and beyond with situation. (Covid19) Staff keep me updated and managed to have the home ready to move in as promised.

star-rating Overall happy

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Douglas W.
  • Castle Rock, CO
  • June 16, 2020

All of the pre closing issues with the house were fixed by Russ and Rob to our liking.

star-rating KB built a great home.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Steven B.
  • Hutto, TX
  • June 16, 2020

We had very few issues with our home build. The local sales office, our loan representative and most of all, our building contractor, Gilbert, made all the difference. They were very responsive and went above and beyond the call. We did experience a few issues with the main corporate office and the "personal touch" could've been better. Paperwork was lost, including our earnest money check. The corporate office said they found our earnest check, but we're still waiting for that refund because we had to come up with extra cash at closing to make up for that. But the home is very well built and small issues like a misaligned cabinet door have been addressed. I would also note that the Studio process of selecting options could be a little more streamlined, less convoluted and easier to navigate. Pricing can be confusing and some options like lighting can be more expensive than just purchasing your own lights and installing them yourself. I would have no reservation in recommending a KB Home to those looking to build. Just be diligent and involved with the process and you should be fine. ... More

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