What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2447 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2447 Reviews - 318 Communities

5 ★(1822)

4 ★(332)

3 ★(150)

2 ★(87)

1 ★(56)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Very Happy

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Luis O.
  • Davenport, FL
  • January 22, 2020

Very Happy

star-rating Thank you for your wonderful service!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Dipen J.
  • Allen, TX
  • January 18, 2020

This has been a wonderful home buying experience ever. Michelle and Sebastian are very professional and helpful. We are very pleased with their service and overall 100 % satisfied with their responsiveness and regular follow ups. Glad that we choose KB Home as our first dream home. ... More

star-rating It was good.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Carla P.
  • Jacksonville, FL
  • January 17, 2020

The construction was good, the house looks great. Some very small details needed to be fixed but they are working on it... Everything good.

star-rating So far so good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Ricardo E.
  • Live Oak, CA
  • January 16, 2020

I only been on the house a few weeks and so far a few minor details like scratches and paint touches that have appear but their response team have been awesome anything I'd have came across I let Devin know and he will responds and fix the issues right away. ... More

star-rating Home Buying Experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Khiem P.
  • Newark, CA
  • January 14, 2020

My home is plan 3, Craftsman model. It's beautiful inside out. However, there are few things that I am not very happy with. The electric power for bedroom outlets is only 15 Amps and this electrical rating is not supporting enough for my portable electric heater. Also, there is one electric breaker is handling for 3 rooms such as bedrooms 2 & 3 and a bathroom 2. I am not very happy with this issue. When I complained, KB authorized person said it's conformed with city code. There is nothing they can help. I want to split or separate the power for those rooms into individual power or circuit breaker. Each room should have its own circuit breaker. Now if one bedroom uses the electric heater, then the other room can't. Overall, I am very happy with the model I chose. ... More

star-rating NEW BEGINNING

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • John H.
  • Windermere, FL
  • January 14, 2020

We just settled and moved in so the experience is a new beginning - new townhome, in a new town, etc . and so far the support from KB has been helpful in this transition.

star-rating We Love Our Home!

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Sara V.
  • Salinas, CA
  • January 07, 2020

My family and I absolutely love our home. It is spacious, comfortable, and new - can't beat that! Thank you KB staff for showing care and concern for any questions I've had. :)

star-rating First time homebuyers

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Uhland, TX
  • January 07, 2020

We were first time homebuyers and the process went very smooth. We love our home. The only complaint I have is the materials used are cheap.

star-rating KB Home - Amazing home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Stephen B.
  • Jacksonville, FL
  • January 07, 2020

Amazing home!! Great people

star-rating New homebuyers KB Review

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jacob O.
  • Denver, CO
  • January 07, 2020

Overall it was a great experience working with the entire KB team. We love our new house!

star-rating Super helpful and friendly staff

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • David M.
  • Riverview, FL
  • December 15, 2019

KB Home has a team who is willing to help you and answer any questions you might have throughout the whole building process. Steve, the construction manager, was really helpful and friendly when we needed to address a couple of things in the house.

star-rating KB HOMES

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Jancy M.
  • Pearland, TX
  • December 03, 2019

Great group of professionals.

star-rating KB Home - The people at kb homes are nice and professionals.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Charlie P.
  • Manor, TX
  • November 21, 2019

The people at kb homes are nice and professionals. The home buying process went smooth. They provide great customer service and quality workmanship.

star-rating KB Home - Reason I give 3 stars in materials and workmanship is I notice

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mireylle M.
  • Universal City, TX
  • November 19, 2019

Reason I give 3 stars in materials and workmanship is I notice things on moldings and kitchen cabinets little cosmetic things..but besides that Kb home seller Jason, and construction Managers,Supervisor and Team is on top of all. Kb Home Mortgage division on the other hand was horrible handling issues, process and communicating with me. It was a blessing I got mortgage loan with another company cause the experience, communication and expertise was totally different. ... More

star-rating Everything as expected/as promised

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Ramzi B.
  • Rohnert Park, CA
  • November 06, 2019

I don't like surprises neither good nor bad. And that's what you get from KB Home. Everything was delivered as promised and as chosen at purchase time. That's a good thing.

star-rating Good work and like when they fix the little repairs

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Crisanto C.
  • Buckeye, AZ
  • October 30, 2019

No comments

star-rating Feedback Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • ISRAEL R.
  • Converse, TX
  • October 26, 2019

House is Great. Some places you can tell where operations were rushed. But they do come out and correct any issues ASAP.

star-rating Great customer service!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Dedrea J.
  • Houston, TX
  • October 22, 2019

My experience was great from signing purchase agreement to closing!

star-rating So far so good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Christopher W.
  • Moreno Valley, CA
  • October 15, 2019

Very nice from the start to finish. It’s been a great experience. I highly recommend buying from KB Home.

star-rating Good

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Brian J.
  • Humble, TX
  • October 08, 2019

Review everything before taking posession

star-rating KB Home - There were some areas in the house that needed attention.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Mascotte, FL
  • September 18, 2019

There were some areas in the house that needed attention. They were taken care of by construction manger right away. Overall good experience.

star-rating Streamlined process from start to finish. A well-oiled machine.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Frank B.
  • Tucson, AZ
  • September 17, 2019

KB has got it down to a science, or rather, an art. Amazing to me how quickly everything was completed, and deadlines consistently met. Head foreman David Hartman was friendly, professional, and responsive to our concerns throughout. Minor complications were resolved in a timely manner with excellent customer service provided by Ben Heese and staff. All contractors assigned to fix items during the inspection phase were prompt and professional. Useful information was provided to us (the homeowners) to help understand how said items work. Good communication was provided throughout the process. Salesman Lee Williams was an absolute pleasure to deal with, and committed to a smooth flowing process. I would highly recommend KB Homes, especially for a first time homeowner to establish equity and build for the future. ... More

star-rating Good purchasing experience

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Windermere L.
  • Windermere, FL
  • September 17, 2019

Good attention, materials, and quality in general.

star-rating KB Home - Staff are wonderful floor plans are awesome I don’t like the

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Jacqueline T.
  • Houston, TX
  • September 10, 2019

Staff are wonderful floor plans are awesome I don’t like the fact that every thing you have pay extra for a door knob a porch light etc. but other than that I am enjoying my new space

star-rating Excellent Customer Service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • John R.
  • Elk Grove, CA
  • September 10, 2019

Customer Service was outstanding. Bryon truly cares about what the buyer wants. The process was very smooth and if there were any delays etc. he would let you know right away. The Design Studio was excellent in making sure what personal touches you wanted to add but keeping you within your budget. Rocky, Rob and their whole team go above and beyond to ensure the homeowner are satisfied. ... More

Narrow Reviews by Area: