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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 9160 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

9160 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

KB Home - Great overall builder.

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Hughson, CA

Great overall builder. Easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Enjoyable people who you can trust

  • Matthew K.
  • Verified HomeBuyer
  • February 01, 2022
  • Magnolia, TX

Was a great experience from start to finish and the entire team made sure I was happy throughout.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Being our first home we appreciate the opportunity and the people

  • Vera B.
  • Verified HomeBuyer
  • February 01, 2022
  • Elgin, TX

Being our first home we appreciate the opportunity and the people that helped us through this process.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - The finished is perfect and overall pretty good

  • Peter P.
  • Verified HomeBuyer
  • February 01, 2022
  • Katy, TX

The finished is perfect and overall pretty good

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Exceptional service all throughout

  • Christina A.
  • Verified HomeBuyer
  • January 28, 2022
  • Titusville, FL

Our first home experience was above what we could have expected. From the sales personnel, to our builder, and loan officer, each and everyone was always responsive, respectful, and always there to help us out with any questions or concerns throughout the process. The home came out beautifully and just as we had designed, by far we are 100% happy to have chosen KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Wonderful First Home Buying Experience

  • Jacob T.
  • Verified HomeBuyer
  • January 26, 2022
  • Menifee, CA

We purchased our first new home. The experience went smoothly throughout the whole process. Our sales report Jodie has been amazing from the first day we came to see the model homes. She kept us updated on the progress of our new construction build. Our Customer Service Rep AJ has been great. No new home is perfect and there were a few very minor items found after the move in, but AJ was on top of things. All those minor issues were resolved in a timely manner. Sonia at the Design Studio provided us great guidance during the selection process as it can be stressful not knowing what to select ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Outstanding Service

  • Robbi H.
  • Verified HomeBuyer
  • January 25, 2022
  • Rosenberg, TX

I absolutely enjoyed working with my team at KB Home Bryan Crossing. Throughout my entire process, everyone made me feel comfortable and treated me as if I were the only customer they had. They, personally, kept me up to date each week regarding the building of my home. AJ, Jacqueline, Julio, Tom, and Jimmy were always there when I called. I'm glad that I entrusted KB Home with the biggest purchase of my life. I wish that everyone could have this experience!!!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - I love my house, every detail, everything

  • Flor M.
  • Verified HomeBuyer
  • January 25, 2022
  • Haines City, FL

I love my house, every detail, everything

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Very happy with process start to finish.

  • David N.
  • Verified HomeBuyer
  • January 25, 2022
  • Riverside, CA

Very happy with process start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - The lender was a little frustrating to work with.

  • Conor D.
  • Verified HomeBuyer
  • January 25, 2022
  • Georgetown, TX

The lender was a little frustrating to work with. The military incentives unlike other builders, are tied only to using KB home loans. They also lost my files and wouldn’t needed to pull credit and get all new documents to restart my loan after providing in depth documentation months prior. It was for those reasons I used an outside lender that also had considerably better rates.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

good communication, Bob did an excellent job of keeping us up to date with everything

  • Ernesto G.
  • Verified HomeBuyer
  • January 25, 2022
  • San Antonio, TX

great value, great upgrade options, excellent quality

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Fantastic home!

  • Brittany R.
  • Verified HomeBuyer
  • January 25, 2022
  • San Antonio, TX

Fantastic home! The craftsmanship is superb! My realtor, whom has seen all other home builders, is still impressed the quality here!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Prompt response to any questions. Professional and friendliness of KB people

  • Stephen P.
  • Verified HomeBuyer
  • January 25, 2022
  • Redlands, CA

A great experience. We are happy customers.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - KB Home is one of the best builder and they are doing the great

  • Kun K.
  • Verified HomeBuyer
  • January 25, 2022
  • Menifee, CA

KB Home is one of the best builder and they are doing the great works from showing the model homes to after moved in, making sure everything is fine. Thanks all KB staffs for beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great customer service and staff

  • Theodore O.
  • Verified HomeBuyer
  • January 25, 2022
  • Redlands, CA

KB employees and willingness to address any issues and resolve it.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Quality of structural engineering

  • Erdie S.
  • Verified HomeBuyer
  • January 24, 2022
  • Hollister, CA

Had a good experience with KB from the start of my purchase and throughout the build. very informative and responsive on minor issues.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - The staff are very nice

  • Jie G.
  • Verified HomeBuyer
  • January 24, 2022
  • Irvine, CA

The staff are very nice

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Friendly, knowledgeable bunch of people.

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2022
  • Menifee, CA

Friendly, knowledgeable bunch of people. Seamless process. Very happy and satisfied with the service and follow-ups.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Exceptional Customer Service

  • Antonio G.
  • Verified HomeBuyer
  • January 23, 2022
  • Menifee, CA

The customer service was exceptional, from day 1 (touring models) to the final walkthrough, the communication and service has been amazing. I have never had guess at the progress of my construction, the super intendent always kept me informed. The same goes with the financial aspect as well, I was always informed of my status and expectations needed to progress. After taking possession of my new home (6 weeks later), I unfortunately had a problem with the outside lighting (no fault of KB) the timer reset itself. I couldn't figure out what was wrong, by a run of luck I ran into Ramone who ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Good people

  • Jon G.
  • Verified HomeBuyer
  • January 21, 2022
  • Sanford, FL

While there have been several items that were not up to either our standards or KB Home’s standards, they have committed to take care of everything. Some things have already been taken care of some will be taken care of soon. All of the people I have worked with at LB have been amazing. This is our second KB Home purchase and we won’t hesitate to purchase another in the future.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Communicates very well.

  • Christopher D.
  • Verified HomeBuyer
  • January 21, 2022
  • SAN ANTONIO, TX

Communicates very well. Any issues were taken care of right away.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Great experience I have been recommending KB to Al of my friends

  • Attaa A.
  • Verified HomeBuyer
  • January 20, 2022
  • San Antonio, TX

Great experience I have been recommending KB to Al of my friends

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Everyone involved made this experience as painless as possible

  • Preston P.
  • Verified HomeBuyer
  • January 19, 2022
  • Converse, TX

Everyone involved made this experience as painless as possible

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

The customer service at the end with Jackie

  • Dylan R.
  • Verified HomeBuyer
  • January 19, 2022
  • Fresno, CA

They fix their mistakes.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Great experience from the beginning to the end!

  • Robert W.
  • Verified HomeBuyer
  • January 19, 2022
  • Fontana, CA

Great experience from the beginning to the end!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5