What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2438 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2438 Reviews - 318 Communities

5 ★(1815)

4 ★(331)

3 ★(150)

2 ★(87)

1 ★(55)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Good

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Eun C.
  • Houston, TX
  • September 10, 2019

Good Thank you

star-rating New home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • San Antonio, TX
  • August 27, 2019

Make sure you fix every detail before final walk

star-rating None

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gary J.
  • Jacksonville, FL
  • June 11, 2019

It would be nice to have a club house.

star-rating Overall great experience!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Las Vegas, NV
  • May 28, 2019

Materials used could be better. Example: The upgraded kitchen to "gourmet" kitchen only has a 30" hood and stovetop. Could have used a minimum of 36" instead. Would be better if the countertop would have had a 1'' to 1.5" trim instead of just a slab. It looks cheap. However, overall, team is great. The superintendent is very attentive to details of the construction of the home and walks you through the construction phases. The super responds very quickly to questions. I really enjoyed working with them! ... More

star-rating KB Home - Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • HaiHong Z.
  • Sacramento, CA
  • April 02, 2019

Good

star-rating Happy but frustrated with milestone things to get fixed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Shannon W.
  • Cave Creek, AZ
  • March 26, 2019

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very frustrating when you see the Supervisors sitting in the car watching the other houses being built... ... More

KB Home responded:
Hi Shannon, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

star-rating KB Home - Overall pretty great experience from start to finish!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Mario R.
  • San Antonio, TX
  • February 07, 2019

Overall pretty great experience from start to finish!

star-rating KB Home - I love my new home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Kevin W.
  • Aurora, CO
  • December 20, 2018

I love my new home

star-rating KB Home - Great company.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Katy, TX
  • June 10, 2020

Great company. Really enjoyed the process but the basic house without upgrades is not worth the price and some of the upgrades are a little on the pricey side. We did a lot of upgrades ourselves after we closed. Overall would build with them again.

star-rating KB Home - I have found issues in the quality of the work done and not so

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Houston, TX
  • February 20, 2019

I have found issues in the quality of the work done and not so great explanations for the issue.

star-rating TdO

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Jay R.
  • Goodyear, AZ
  • April 14, 2020

We moved in, and shortly after, the COVID19 quarantine went into effect. So, this had a bearing on the responsiveness to our requests. The biggest plus are the people we have been in contact with to address our issues. They are quick to answer our emails. This is our second new KB home, and we immediately noticed a better service and product from our first experience 11 years ago. I understand that the models are “cookie cutter,” with many upgraded options, but it would be nice if some structural items could be changed, like a pocket door or garage options that wouldn’t change the engineering structure of the home. Overall, happy with our new home! ... More

star-rating The home buying process was smooth. The craftsmanship on the home seemed poor.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Tucson, AZ
  • November 12, 2019

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

star-rating Overall Great Experience

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Converse, TX
  • May 01, 2019

Love the house! Had few minor problems that were resolved ASAP. The contractor help a lot. Constantly stayed in contact and answered all question asked. Overall Experience was great!

star-rating Home

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • David R.
  • Ceres, CA
  • May 18, 2020

Last details on the house look the they finished in a rush there is a lot gaps, cracks and the outlets start falling apart.

star-rating Walmart Brand of homes

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 5

  • Anonymous
  • Bulverde, TX
  • August 13, 2019

You get a lot for the money. Details and craftsmanship are completely missing.

star-rating Review

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jesse G.
  • Houston, TX
  • April 07, 2020

Trish and Jake were exceptional!! I really enjoyed working with both of them! They made this part of the buying experience great!

star-rating Overall satisfied

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Julian D.
  • Kyle, TX
  • April 07, 2020

The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.

star-rating Enjoyed working with them

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Audrey S.
  • Aubrey, TX
  • January 21, 2020

Very helpful and easy to work with. Affordable and a good value.

star-rating KB Home - The guys who sold us the house and built it were the best!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Florence, AZ
  • July 16, 2019

The guys who sold us the house and built it were the best! More than what we could have asked for

star-rating New home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Leonard W.
  • Live Oak, CA
  • July 09, 2019

Nice home, very comfortable, sales and construction crews friendly and helpful. Underwriters asked for information which in our estimation should have been easily obtained by them, but insisted we supply to them.

star-rating Great workmanship

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rashid M.
  • Sacramento, CA
  • July 09, 2019

Great workmanship

star-rating KB Home - Great customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gabrielle H.
  • North Las Vegas, NV
  • June 25, 2019

Great customer service

star-rating Great Experience !

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Naisola K.
  • Manor, TX
  • March 21, 2019

Best work and pricing !

star-rating l9ve my home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Heather H.
  • Orlando, FL
  • January 14, 2019

Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cecily W.
  • Florence, AZ
  • June 23, 2020

Customer services was great, the building process was somewhat frustrating because dates were given of closing and then will be pushed back for months

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