What Homeowners Have to Say About KB Home

Good Thank you

Make sure you fix every detail before final walk

It would be nice to have a club house.

Materials used could be better. Example: The upgraded kitchen to "gourmet" kitchen only has a 30" hood and stovetop. Could have used a minimum of 36" instead. Would be better if the countertop would have had a 1'' to 1.5" trim instead of just a slab. It looks cheap. However, overall, team is great. The superintendent is very attentive to details of the construction of the home and walks you through the construction phases. The super responds very quickly to questions. I really enjoyed working with them! ... More

Good

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very frustrating when you see the Supervisors sitting in the car watching the other houses being built... ... More

KB Home responded:
Hi Shannon, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Overall pretty great experience from start to finish!

I love my new home

Great company. Really enjoyed the process but the basic house without upgrades is not worth the price and some of the upgrades are a little on the pricey side. We did a lot of upgrades ourselves after we closed. Overall would build with them again.

I have found issues in the quality of the work done and not so great explanations for the issue.

We moved in, and shortly after, the COVID19 quarantine went into effect. So, this had a bearing on the responsiveness to our requests. The biggest plus are the people we have been in contact with to address our issues. They are quick to answer our emails. This is our second new KB home, and we immediately noticed a better service and product from our first experience 11 years ago. I understand that the models are “cookie cutter,” with many upgraded options, but it would be nice if some structural items could be changed, like a pocket door or garage options that wouldn’t change the engineering structure of the home. Overall, happy with our new home! ... More

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

Love the house! Had few minor problems that were resolved ASAP. The contractor help a lot. Constantly stayed in contact and answered all question asked. Overall Experience was great!

Last details on the house look the they finished in a rush there is a lot gaps, cracks and the outlets start falling apart.

You get a lot for the money. Details and craftsmanship are completely missing.

Trish and Jake were exceptional!! I really enjoyed working with both of them! They made this part of the buying experience great!

The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.

Very helpful and easy to work with. Affordable and a good value.

The guys who sold us the house and built it were the best! More than what we could have asked for

Nice home, very comfortable, sales and construction crews friendly and helpful. Underwriters asked for information which in our estimation should have been easily obtained by them, but insisted we supply to them.

Great workmanship

Great customer service

Best work and pricing !

Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.

Customer services was great, the building process was somewhat frustrating because dates were given of closing and then will be pushed back for months