KB Home Reviews

KB Home is a rapid-response and responsible home builder,

The home is everything I wished for. My only regret is not upgrading the home with a 6 foot lift.

KB treats homeowners as though this is a custom home. You can sleep soundly in a KB Home. It is extremely well built and logically designed with an extensive list of upgrades that come standard. The employees have been stellar. Every little concern was resolved. And they don't abandon you after you take title. We had an air conditioning problem. Mike had the repairman out the very same day and Chad followed up the next day- on a holiday! KB Home staff work extremely hard to make sure homeowners are 100% satisfied. I can't imagine making a better investment than a KB Home.

The KB sales team did a great job guiding us through the home buying process.

Great home. Jayjay J.

KB made the experience a pleasure.

Thank u to the lender Tami, and Natasha, and Randy and the people who call me from KB homes and check up on me I appreciate how patient u all were with me , not knowing anything about anything; it being my first time , u all either took my attitude, or non stop messages , and Tami , and Natasha were so patient, for me to qualify, I think 3-4 months , but thank u all so much

Great experience and loved every minute of the construction Thanks much Ralph F

Very easygoing process. Everyone involved with my purchase was available all the time for me, or returned my call super fast. Always address all my concerns and issues right away. Very happy with my beautiful home.

Working with Jerry was a pure delight. He made sure that everything was done to perfection he was communicative and worked with my agent and lender. He made me feel like I was his only buyer and ensured that my home was built well. Overall a great experience and and great home. Thank you for giving me my dream home

Outstanding service and issue was resolved promptly

The sales side and the site managers who you actually speak with are great. My only downside is now that I’m moved in, the rest of neighborhood still needs to be built and the guys building the houses don’t seem to care about blocking your driveway or a whole street so you can’t even get to your house. Situational awareness is not one of their strongest traits. They’ll sit in their car on their phones blocking a street and won’t notice you patiently waiting for them to move until you honk but then you get stared down for having the audacity of interrupting them blocking the street. Trash gets thrown into my backyard constantly from the construction crews. Biggest downside so far. ... More

Frist time I purchased kb home,I love it,everything is great

Building too fast, taking shortcuts to save in cost, cheap labor and materials for an overpriced home. Had issues in every phase of the process..

It was an awesome experience working with KB. They go above and beyond to make sure they get everything right with your home. I’m pleased with the customer service I received through this entire process.

This was the worst experience I've have with buying a home, closing pushed back 4 times after closing issues with plumbing.

This is my first new build and the whole KB team made the process great. They guided me through every step of the build from the loan to the design center and the after move in, their customer service had been great. Being paired with Glen as my point of contact really has brought me and my family peace of mind. This is a great community and I love our new home.

I was satisfied with everything except few little things, house was not clean after we received the keys to the house plus some of the touch were not completed even after we requested the work orders

Great to work with everytime

I am very happy with my home purchase and KB attentiveness. Always answering my questions. Best customer service ever!

They have Good customer service.

Very nice home provided by KB.

My entire process from beginning of purchase was great, even we had a lot of back and forth with loan processing with KB loan. Sale Person is really friendly and efficient. Builder team are awesome and they respond timely what we ask for. Good quality home what I pay for.

This is our 2nd KB Home - there are pros and cons to everything Pros - more square footage for the price and great location - no doubt about it However more cons than pros.... Cons - Craftsmanship is not great quality as it used to be - rushed, quick builds are more about QUANTITY AND NOT QUALITY Customer service is not that great - needs much improvement Hire cheap labor workers - get what you pay for, sad but true. We hesitated to give any reviews and give them a chance to help fix and make things right but when you keep getting these requests to submit surveys, on the daily and weekly - just going to have to be honest and truthful. 1st - we were told and advised that build time was 9 months to a year. "Just sign a year lease to be on the safe side." THANK GOODNESS we only signed 10 - month lease. EVEN THEN - we were told it was going to be completed 6 months sooner. We can't afford to break the lease on top of paying for higher mortgage! After back-and-forth negotiations, they still would not help us but wait. there's more. We will come back to this later. At this point - we were so stressed out and caused a lot of pain and heartache with non-stop bickering with my spouse, but we pushed through. 2nd - during the build - went from 1st foreman to another. During this transition - right after Insulation had been installed all around the house - everything was tight fitting, pretty and snug - No insulation was missing - we even asked if we could add more to certain areas while introducing ourselves to the new foreman - he said yes. so, we did. When we came back next week, the sheet rock people had already started - at this time it was only the top half around the house, we walked around the house - there were cigarette butts on our sheet rock, and there was insulation stuffed under the staircase void. We asked the foreman where the insulation came from, and at this time we were concerned about missing insulation where we can't see since half of the walls were already walled up. He said he would ask and talk to the sheet rock supervisor. All because we asked a legitimate question - coincidentally we came afterwork to walk through and check our progress - come to find urine in two different rooms that had spread to our framing and joining / connected rooms - we took pictures and immediately called the foreman. He stated that we cannot just say it's urine - we'll have to check for water leakage - so he had the plumber come out and do testing - EVERYTHING WORKED FINE - found NO LEAKS. at this time my spouse is crying because of anger and frustration - first new build and to have to deal with someone urinating in our house is unacceptable. Told our sales rep. and sent pics and e-mail. Nothing was done about this except they had to clean it and sanitize the framing. This is unacceptable - who knows how many other people's homes have been urinated in if they're not able to watch their house being built from ground up. FINE - we let it roll off our backs. They've lost our complete trust because of this. Back to closing date - only reason why they even gave us an opportunity to extend our closing date was because of this urine issue and the fact that we were told it would take longer to build and were advised to sign a year lease which we didn't thank goodness - No ONE Even knew about the urine issue we had experienced a couple months back at this point. The GM didn't even know he was baffled and shocked to hear this had happened. He helped to accommodate our needs to extend as we couldn't break our lease which we were thankful and appreciative of. Fast forward to closing date - we did a walk through and had agreed to sign and close on the house but in return things that needed to be completed would be completed - DO NOT DO THIS!!! MAKE SURE EVERYTHING IS COMPLETED PRIOR TO CLOSING. FAST FORWARD -- so many other issues afterwards - we have just moved in this month - so far, we are now on Warranty rep number 3 Let me tell you - we have not had great customer service so far -- 1st guy (Matt) met us in person - we did not have much time to go over things that were not completed so we showed him the things that were high priority - as we talked about setting up time for appointment - we had discussed PM and NOT AM - better to take the latter half and rest of the day off than to stress out about not making it to work on time. Finally, the day has come - My spouse is out of town for work. Here I am sitting at the house waiting for the painter and framer to come - texted Matt to let him know I will be here from 1 - 6 he responds with a thumbs up. (Thinking to myself - what the heck is the thumbs up for) does that mean he's saying Ok or everything is good?? fast forward to 4:30 - no one has showed up yet, messaged him again - he finally responds with well they came earlier this morning but no one was home... WHAT??!!!! we scheduled for PM not AM - I just wasted my time off that I can't get back, his response was Must have been a miscommunication. -- Instead of apologizing for the mishap, he pretty much blamed us. WHY would we take off morning half and stress out about getting to work on time and not just take the afternoon half off? My spouse was really upset - when I told her --- she's already dealing with work, she's exhausted and now she's having to call Matt as well. --- Next day, we get a text stating that Matt has been moved to another community. WOW. Go figure Kelly would be our CSR -- let me tell you - his communication skills are not great; he gives you ultimatums instead of asking you when your next availability is or what would work best with your schedule. We asked if he would kindly meet with us so we can do a meet and greet and show him things that needed to be completed but never got completed, would not even give you the time or day! He states he's only in the community Tuesdays and Thursdays. NO MORE SPACE TBC ... More

We absolutely loved working with Ramon, Andy and Mike! Great team.