What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2438 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2438 Reviews - 318 Communities

5 ★(1815)

4 ★(331)

3 ★(150)

2 ★(87)

1 ★(55)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Enjoying the new home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Sam J.
  • Pflugerville, TX
  • July 27, 2019

Nice house in a nice neighborhood. Phillip has been great. Chelsey at the studio was super. The studio was really fun, helpful and highly recommended.

star-rating Overall I am happy with the house

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William N.
  • Houston, TX
  • June 30, 2019

The quality of the building materials as of the framing I saw a lot of pieces that I would have use , But they pass inspection I also saw those same pieces and other homes being built . Once in the you start to notice small things like Call king not done in some areas grout already decaying ,, window seals not even , I have been in the house 2 months still have a problem with gnats, can’t seem to get rid of them, the building manager and my want to person has definitely tried to help with the problem and I commend him for that .. Overall I am happy with the house ... More

star-rating KB Home - Easy to work with.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Douglas C.
  • Aubrey, TX
  • June 25, 2019

Easy to work with. Process was explained clearly and given timely updates. They finished a month early which worked out great. Overall very pleased with my purchase

star-rating 4/12/19

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 5

  • Shanda G.
  • Temple, TX
  • May 29, 2019

The home buying process was pretty smooth. I appreciated all the actors throughout the process providing excellent customer service & responsiveness to any inquiries I posed. I am quite disappointed that the 2019 taxes were passed on to me for the four months prior to my closing. As a disabled veteran I claim homestead exemption yet I have to pay for a tax that the seller should have incurred. Although not deceptive, I do think it was a bit underhanded for them to pass that tax off to me instead of paying it outright to the city. Especially for a house I didn’t occupy for the assessed months. ... More

star-rating New townhouse

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Marc G.
  • Camarillo, CA
  • May 15, 2019

My wife and I love our townhome. The sales staff was professional, honest and helpful. The after sales staff has been helpful with a couple of minor issues and they are timely in their response. Unfortunately, we have had less than a happy experience with the KB mortgage side of the business. I will not recommend them. ... More

star-rating Communication

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Santa Clarita, CA
  • April 23, 2019

Process started off positive. This was our second KB home so had some knowledge of the process and what to expect. As time progressed we were offered design credits and improvements that were told could not be accommodated at the 11th hour due to materials being ordered for the house construction placed by the previous buyer that fell out of the deal. Sales staff was prompt at replies prior to construction, but questions to answers toward completion of the house began to take a few days for a reply. My suggestion would be for sales to be transparent and design and construction to tighten communication so buyers are not promised upgrades that can’t be accommodated. Overall the the experience was positive. ... More

star-rating Happy, would build again

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Tammy V.
  • San Antonio, TX
  • April 23, 2019

The entire process building with KB was extremely smooth. We love the flexibility of choosing different options, changing floor plans, and adding different features to make our home unique. The only wish we had was better quality flooring/non-carpet options for the base options (carpet is pulling up and going flat after 1 month). ... More

star-rating Great home at a great price in California

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jesse J.
  • San Jacinto, CA
  • April 16, 2019

If your picky about a few things let it be known before the construction begins. That way it’s done to your standards.

star-rating Could have used better quality fixtures

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • David J.
  • Rocklin, CA
  • April 12, 2019

Could have used better quality fixtures. Also there is lots of overspray on the flooring. It very good at details.

star-rating KB Home guaranteed

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Henry W.
  • Katy, TX
  • April 11, 2019

Be patient!!

star-rating KB Home - Good value for the price.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Conroe, TX
  • April 04, 2019

Good value for the price.

star-rating Customer service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • David B.
  • North Las Vegas, NV
  • April 02, 2019

Check home for any things that need attention from seller. Make sure you let them know when you haven't received any call backs to fix the problem. This helps the builder in who they use for their construction and appliances.

star-rating KB Home - Had a very good home buying experience with KB.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Hayward, CA
  • March 13, 2019

Had a very good home buying experience with KB. So far enjoying the new home without any problems and staff is very responsive too.

star-rating Exceeds customer satisfaction

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Stockton, CA
  • March 12, 2019

From start to finish, and even after the purchase, KB Home will be there to assist in any way. I have had great experience with them. They will do everything they can do exceed customer satisfaction.

star-rating Helpful House Buying

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Las Vegas, NV
  • March 05, 2019

As a first time home buyer, it was a great experience all around.

star-rating KB Home - Overall happy with the new home process

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Kaylen H.
  • Longmont, CO
  • February 12, 2019

Overall happy with the new home process

star-rating KB Home - It was a good home buying experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Rebecca C.
  • San Antonio, TX
  • February 06, 2019

It was a good home buying experience.

star-rating KB Home - Great price but some of their material aren’t the best with their

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Edgar Z.
  • Riverside, CA
  • February 04, 2019

Great price but some of their material aren’t the best with their comercial home building over all I’m happy

star-rating Smile

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Oliver F.
  • Las Vegas, NV
  • January 25, 2019

Choose wisely for any upgrade you want for your house because it makes a huge difference and money worth.

star-rating Review summary

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Las Vegas, NV
  • January 20, 2019

Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.

star-rating You do have people that care!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Debra H.
  • Saint Johns, FL
  • January 08, 2019

Be sure and hire an inspector before signing.

KB Home responded:
Hello, Debra, thank you for your comments. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn ... More

star-rating KB Home - More front end attention to detail would eliminate the need for

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Loveland, CO
  • June 23, 2020

More front end attention to detail would eliminate the need for so many 'fixes' at close and periodic walkthroughs. Have built 3 homes prior to this one, never had so many 'fixes' at 30 days. Most are just sloppy trades work.

star-rating everything was excellent as expected but the backyard work is not what i expected

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Leander, TX
  • June 02, 2020

we have to check that everything is leveled up on the backyard otherwise you can have a very unsettled grass

star-rating Great Customer Service

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Chino, CA
  • May 07, 2020

KB was great at responding to concerns and inquiries. The work was a bit sloppy. We noticed some minor details that were not painted or done properly.

star-rating New KB home experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Luis M.
  • San Antonio, TX
  • April 10, 2020

Overall I’m very happy with the house and it earned a lot of praise but can use a lot of improvements. The building process is very smooth, the studio process is a bit rushed. That’s a good way to sum up the experience as a whole, rushed. I would also really watch them when they lay your grass down, probably the weakest part of the whole experience. ... More

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