What Homeowners Have to Say About KB Home

Not the best quality materials overall. A few dings and marks already after only 1 month.

The crew that builds your home to include the supervisors on the job are fabulous to work with. The after build help is not responsive and frustrating.

KB Home responded:
Hello, we are sorry to hear about your post-build experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Brian ... More

Overall I have been pleased but there were a few things I can also take part responsibility for by not asking more questions. First item I was surprised by was the standard 2X4 stud walls. I assumed and did not realize this wasn't a state/county/city requirement to have 2X6 walls where concern for high energy use during our hot AZ summers would be paramount. I understand the concept of the airtight home to keep energy costs down but the added R factor of the 2X6 wall seems like a must have. Second, a water softener loop should be standard in an Arizona home. The highly chlorinated and harsh city water systems in AZ require softeners. As a result I incurred notable extra expense to add later and have unsightly drain tubes on my garage walls along with a spigot in the back yard that now gets softened water that could have been avoided with a loop. The cost of materials and labor to put in a copper loop and run a plastic tube in the walls can't be enough to require making this an upgraded option. Lastly I wish it would have been made clear to me that my house wall would be the neighbors fence. I incurred notable extra expense running drip system around front of the house since I would not be able to perform maintenance on them since they'd be running through the neighbors yard and at some point in the future when painting, roofing and or general repair is required on east side of home I will have to invade the neighbors yard and get their permission to do so. There is ample space to put a wall in place and for the neighbor to still have a yard bigger than the one I have and then give me access to maintain the east side of the property without disturbing them. I don't recall any diagrams or disclosures conveying this to me and only reason to not do was to save cost of putting in the wall. ... More

Subdivision felt rushed and lacked attention to details

Great location.

Overall great company to work with. They do need to work on there communication and timing . You can tell they rushed to get the job done

I love my house. I plan to live in it some time but if I were to buy again I definitely go with a KB home.

Overall, the home was constructed well. That said, greater focus on small details would have made it better. One example is the placement of the water pipes underneath the master bath sink. The placement takes usable space away from the interior of the cabinet. On the positive side, Rory and CJ have been great in quickly responding to issues. ... More

We were not thrilled with our realtor as the updates were always 2 weeks behind, we didn’t receive our mailbox keys once we closed and then I had to drive out of my way to get them to avoid my power being turned off, and we initially had to change lots from our original pick which put us a month behind. Our superintendent was awesome and really helped with our experience. He always addressed all of our issues and never seemed annoyed with questions or concerns. He kept us up to date throughout the process as well. Overall quality of home was good and I’m happy for the price, I was not thrilled with the tile in the bathroom shower and paint on doors; thankfully we didn’t upgrade our bathrooms and planned to do it in the future. ... More

Not quality craftsmanship.

KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date. ... More

Good experience

Process was well communicated every step of the way.

The PM for our community has been very responsive when trouble with our home arises. Attention to detail during the building process by the builder and PM needs to improve in order to illiminate the iisseus I have experienced.

Very responsive in fixing any issues.

Good price homes.

Underwriting ruined the whole experience because VANESSA never knew what she was doing and constantly requested duplicates or conflicting information.

Great experience buying with KB. Was good to have everything we needed under one roof. Very attentive staff who listened to what we needed, from the Sales team and the interior design studio to the building and closing team. We love our new house.

On your walkthrough look over it with a fine-tooth comb there's always something that you miss

Somewhat sloppy on workmanship. Many finish details overlooked. Tiles with saw marks continuing for inches past a cut of a tile. Most window sills without paint on sides or bottom. Sloppy caulking around door trims but painted over anyway. Overall, a nice house, but with many finishing touches overlooked. The people at KB who have been helping us resolve issues after move-in have all been very responsive and great to work with, though. ... More

Unique community to them in

My seller was awesome and attentive. Great to work with Amanda Hall. Not sure what his title is but Steve did my final walkthrough and was nice and respectful. However, I felt rushed to sign off. I signed off as complete even though there were several items that still needed some minor attention. He said the guys were coming that day so it was fine to go ahead and sign. When I moved in there was still blue tape in lots of spots. Looked like nothing I asked for was done. Also, the keys given to me on move in day didn’t work so it was disappointing to think I was walking into my new home but couldn’t. I will say Steve fixed the problem within the hour of calling. ... More

The quality of counter in bathroom is poor lots of scratches already.

Moved to new home a month back, no issues with any plumbing, electricity points. Construction quality seems good. Lot of units are still under construction and that causes some disturbance . HOA is very high for the facilities provided. Play area for children can be made better. Few outdoor exercise equipment provided are of no real use, they could have instead provided a gym or second play area for kids. Or rather reduce HOA. ... More

Quality of home is very good. Customer service since closing has been outstanding. Cleanliness of work site and new home at closing was an issue.