What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2447 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2447 Reviews - 318 Communities

5 ★(1822)

4 ★(332)

3 ★(150)

2 ★(87)

1 ★(56)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Overall good experience

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Newark, CA
  • May 13, 2020

Overall good experience

KB Home responded:
Hi, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick

star-rating Very pleased overall with no regrets

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Buckeye, AZ
  • May 05, 2020

I signed my paperwork on 7/4/2019. From there on both my sales and construction team were attentive and responsive to all of my voiced concerns and update requests. Throughout the process we hit some bumps in the road, but for the most part they were made up and continued on with no further issues. ... More

star-rating Overall great experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Siva K.
  • Milpitas, CA
  • May 05, 2020

the whole team was patient and helped us address all our questions

star-rating KB Home - Overall I am happy with my buying experience.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Antonio F.
  • Salinas, CA
  • May 05, 2020

Overall I am happy with my buying experience.

star-rating Nice house

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David L.
  • Saint Augustine, FL
  • May 05, 2020

The house turned out nice a quickly

star-rating KB Home - We are really happy with our house.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Joyce L.
  • North Las Vegas, NV
  • April 28, 2020

We are really happy with our house.

star-rating Better workers

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • San Antonio, TX
  • April 23, 2020

Need to have better workers. My wzter lines were crossed and had to have a big part of my kitchen wall cut off to fix it

star-rating Good experience but could be better

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Chelsea E.
  • San Antonio, TX
  • April 01, 2020

My husband and I had a good experience while purchasing the home but it was the experience after that could have been better. There were small things here and there that needed to be fixed after the move in. It felt a little hard to get someone to come and fix those issues at times and that was a little frustrating. ... More

star-rating Enjoying newly home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Edgar H.
  • Fuquay Varina, NC
  • March 29, 2020

A few minor concerns but overall decent experience.

star-rating KB Home - Okay grading.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Donald B.
  • Simi Valley, CA
  • March 17, 2020

Okay grading. A little to pricey for a few cheap looking standard fixtures like the flooring.

star-rating Slightly disappointed

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Saint Augustine, FL
  • March 17, 2020

The quality of workmanship was definitely lacking. It was obvious that the drywall and paint teams took no pride in what they were doing. I’ve had them back twice as they had to fix one of their repairs. I’m still finding spots they missed.

KB Home responded:
Hello, we are very sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will put you in touch with a representative. Best wishes. --James ... More

star-rating I Am so happy with my new house

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Leyla L.
  • Conroe, TX
  • March 10, 2020

I like comunication, dseginn plan models and size of closet I love it

star-rating Overall, our new home is awesome. Just a few issues with cabinets, paint marks throughout floors and outside cleanness due to other construction going on

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Francisco R.
  • Ontario, CA
  • March 03, 2020

Be patience as other homes are being built around and this creates lots of construction traffic with dusts.

star-rating Reyes

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Glenn R.
  • Elgin, TX
  • February 12, 2020

We had a wonderful experience with our salesperson Dianna. She was really great.

star-rating KB is reliable and great customer service

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Arlene M.
  • Las Vegas, NV
  • February 11, 2020

KB is one of the best home builder in Las Vegas

star-rating Overall satisfied

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Milpitas, CA
  • January 28, 2020

Overall good buy. Material quality is barely average. Upgrades are pricy.

star-rating KB Homes: Worth the money

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Tyler T.
  • Van Nuys, CA
  • January 21, 2020

While there were some small issues with the build quality for the flooring, some of the appliances, and the plumbing, the overall home buying experience from KB homes was worth the price.

star-rating I am happy with my house. Five Stars for Custumer Service.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Zaida G.
  • Gibsonton, FL
  • January 17, 2020

I need to say 100% satisfied with the service of the construction manager, New Home Sales Counselor, and Loan Department. The materials are good but could be better. The Responsiveness to issues is fast but not necessary the results are as we asked. The construction workers don't have enough attention to the details. Issues that I want to share with no resolution at our favor.: Asking for a better more capacity AC unit ( I will pay the cost difference), a lot of construction debris over already installed appliances (we asked for microwave replacement) and very bad quality grass. At the end, I'm finally happy with my house. Also, until now, the Warranty department is awesome. Let's see how is the warranty service during these next 2 years. ... More

star-rating Great houses

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Samuel C.
  • San Antonio, TX
  • January 15, 2020

One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team. ... More

star-rating KB Home - Excellent

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marco M.
  • Salinas, CA
  • January 14, 2020

Excellent

star-rating Cobblestone Villas

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Brenda M.
  • Gilbert, AZ
  • January 07, 2020

We have been in our new home a couple months are enjoying it. This is my 3rd new build so I don’t know if I’m just picky but lots of paint overspray on the tile floors I’m finding throughout the home and messiness in lines of grout and paint on doors, I’ve asked for extra paint stock at least half dozen times and still have yet to get it. I went in with a huge amount of upgrades on cabinets, Quartz countertops and other major items but just went with the standard plumbing in kitchen and bathrooms and installed them ourselves due to the overpricing by the design center. Structurally I am happy with the home, but the cleaning and some labor functions I would say need to be perfected since we spend a lot of money on these homes and I expect precision in the completion of the home . All in all, I would recommend KB Homes but would be very observant when doing your final walk through. ... More

star-rating KB Homes

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 2

Responsiveness star-rating 5

  • Kristine K.
  • Las Vegas, NV
  • January 07, 2020

I like my single story home very much. I bought the 1849 model. One issue I have is that I wish the company would build single story homes near each other instead of being sandwiched in between gigantic two story homes. Also the basic home too expensive to start out with since the buyer is absolutely compelled and finds it necessary to upgrade. ... More

star-rating KB Home - Service is very good, fast and of good quality.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Salinas, CA
  • January 07, 2020

Service is very good, fast and of good quality. There were several minor issues when we just moved in, such as heating and the master bedroom door. They could have been prevented.

star-rating Failures of KB homes!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Oliver S.
  • West Melbourne, FL
  • January 07, 2020

Numerous drainage issues in front and side yards and am tired of the same old answer of this is Florida and if water standing more than 48 hours it is ok. Part of front yard and sides are a constant mud pit.

star-rating KB Home - Staff is helpful and friendly

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jupiter C.
  • Hollister, CA
  • December 18, 2019

Staff is helpful and friendly

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