What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2447 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2447 Reviews - 318 Communities

5 ★(1822)

4 ★(332)

3 ★(150)

2 ★(87)

1 ★(56)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating How would you rate KB Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Julio U.
  • Murrieta, CA
  • December 13, 2019

The services is getting better.

star-rating KB Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Michael C.
  • Converse, TX
  • December 13, 2019

Home is great still waiting for reply back from Customer Service.

star-rating Great Sales Team Services

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Sherry S.
  • Las Vegas, NV
  • December 11, 2019

Helpful and Responsive!

star-rating Happy with our new home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Catherine F.
  • Gold Canyon, AZ
  • December 10, 2019

We are new to AZ and kbhome, we love our new home and town.

star-rating Overall everything worked out eventually....

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ryan J.
  • Apopka, FL
  • December 03, 2019

There was some last minute mess ups or things that were done at the last minute. Some stuff that was rushed that I didn't bother them to fix. Figured it was being "picky". I wish on some things I would have asked or spoken up about. Examples: My grass is really spotty and I have to pay to water extra because it was neglected when put it. 2: They messed up on my front porch and had to repaint it and paint is all over my mulch. 3: The different colors on the house is uneven and not straight( sloppy). 4: Some door a slightly crooked and need to be fixed still. ... More

star-rating KB Home - Helpful sales staffs.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Yuju C.
  • Hayward, CA
  • December 03, 2019

Helpful sales staffs.

star-rating Great experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ebony W.
  • Maricopa, AZ
  • November 19, 2019

I have had a great experience so far.

star-rating KB Home - Over all is good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Andrian J.
  • Pflugerville, TX
  • November 12, 2019

Over all is good

star-rating Good Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Las Vegas, NV
  • November 11, 2019

The home was great and allowed for further improvements that was easy for me. The welcoming crew and Rick the manager was very helpful during the walkthrough and when we had some questions and issues with the house. Rick was very helpful and very prompt with service and follow through. ... More

star-rating I Love my new home, plants and materials need upgrade options

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Menifee, CA
  • October 22, 2019

the foam outside is terrible and the plants were not very well taken care of, but overall the house is fantastic.

KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian ... More

star-rating Project manager needed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Hadassah B.
  • West Melbourne, FL
  • September 10, 2019

expected better finish than delivered. Ok, but not great. small things not up to par. Need someone on site before closing to review the complete structure for finish - paint, flooring, install etc. House was not up to standards or readiness and cleanliness. Jess saved the day at closing. ... More

KB Home responded:
Hi Hadassah, thank you for your feedback and we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Brian ... More

star-rating kB home buying experience

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Shaeng V.
  • Fresno, CA
  • September 03, 2019

I do not recommend buyers to go with KBHS lending. They are awful to work with. They do not communicate well with the home buyer to the sales office to the Title company. It’s hard to reach them and only via email. From sales office to customer service to construction, they were great to work with. ... More

KB Home responded:
Hi Shaeng, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Brian ... More

star-rating House Purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Benjamin B.
  • Houston, TX
  • August 28, 2019

Home is in good condition, there are details in the house that could have used some extra attention.

KB Home responded:
Hello Benjamin, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. – Brian ... More

star-rating KB Home - The process was ok.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Porter, TX
  • August 20, 2019

The process was ok. There was some times where multiple conversations needed to be had but overall, i am satisfied.

KB Home responded:
Hello, we are pleased to hear that your experience with us was a pleasant one. If we can help with anything please let us know at CustomerRelations@kbhome.com. Enjoy your home. -Brian ... More

star-rating Very adequate production home with a few custom features.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • John C.
  • Saint Augustine, FL
  • August 13, 2019

Important to be fully engaged in the production process. Pay attention to details and take proper notes: who, when, where, and why. Especially the pre-walk-thru, and final walk-thru before closing. Punch list completion after closing is onerous, some issues still open six (6) weeks after closing. ... More

KB Home responded:
Hi John, thank you for this feedback on your experience. Please let us know if we can be of any assistance with the issues you mention at CustomerRelations@kbhome.com. Wish you all the best in your new home. – Brian ... More

star-rating customer services

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Fernando R.
  • Fuquay Varina, NC
  • August 13, 2019

Just customer services is good, I am happy to got home.

star-rating KB Home - Great!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Alexis C.
  • Houston, TX
  • August 12, 2019

Great!

star-rating Good KB Home!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Georgetown, TX
  • August 07, 2019

House was built according to plans, things went smooth from beginning to end. There were some minor issues that the builder had to come back to fix, but overall things went well. Good customer service, good construction manager, good warranty service, and good studios inventory. The reasons I didn’t give the 5 stars was because we found lot of crack on the garage floor foundations, and front porch. We also found three same long crack on the door molding frames. There were a few dents on the door molding frames, and the house was not clean when we moved in. ... More

star-rating Pretty Homes But...

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Katie S.
  • Sacramento, CA
  • July 30, 2019

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut some corners during building and the customer will have some complaints/issues after moving in. Overall the houses are very nice looking. I would recommend that anyone purchasing keep an eye on your home every few days as it is being built. We found numerous incorrect things done in our house along the way that we had paid extra for and had to make them aware of it so that they were corrected before walls had to be ripped out to fix them. It's your house and you know how you want it. Make them aware of issues along the way during the building process and don't let them blow you off. You are paying a lot of money for your home, make sure it is done to your standards not theirs. ... More

KB Home responded:
Hello Katie, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Enjoy your home. -Brian ... More

star-rating You get what you pay for

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • William F.
  • Fuquay Varina, NC
  • July 30, 2019

I wish KB homes was more flexible and agreeable to minor design changes.

KB Home responded:
Hi William, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -Brian

star-rating Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Quincy A.
  • Katy, TX
  • July 25, 2019

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

star-rating Great Home With Issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Gold Canyon, AZ
  • July 16, 2019

Home had two issues that should have been identified and addressed during quality checks. Very disappointing. Issues have since been addressed but it took quite some time. Water was not turned back on to dishwasher after installation causing motor damage and changing a lightbulb led to power outage in two rooms, one of which a bathroom and the other a home office. Electrical company used by KB is not reputable, professional or timely. ... More

star-rating Over all happy with the home purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Tariq S.
  • Pearland, TX
  • July 16, 2019

I think the quality of materials and workmanship could have been better. KB should have given more options for selection and included additional standard options for appliances and fixtures compared to other builders in the area. Also the floor plan could have utilized more space upstairs when compared to the total build up area. Overall satisfied 1st time home buyer. I got the product what I have paid for. ... More

star-rating Happy with the house, Tired of surveys and reviews.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • North Las Vegas, NV
  • June 25, 2019

Overall very pleased with our home. There were some small glitches in end but most were resolved to our liking. The main issue I have is the constant surveys and reviews requested by KB, plus the insistence by the staff the receive all 10's for ratings (because they don't get their bonus if not all tens). Well, news for you KB nobody is capable of all 10's all the time. People make mistakes. Plus, nagging by the staff every time we saw them to "please give us 10's on the survey. That was enough to make me want to give 0's. You should want to know what the issues were not the successes. One staff member hinted at giving us extra things on our home so we would give him 10's. If you want a true measure of how you are doing, look at how many referrals from current homeowners to prospective buyers. ... More

star-rating Attention to detail!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Demarco J.
  • Live Oak, CA
  • June 18, 2019

The home was beautiful to see on completion. It is the small things that should have been resolved that prevents an excellent experience. Many of the small things weren't big problems, however there are a few things that will need to be addressed and resolved at a planned date. ... More

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