What Homeowners Have to Say About KB Home

Neighborhood is amazing and home is okay, much better now due to our upgrades. Due to Covid 19 we have several issues in our home that have gone unfixed.

Service in person was fantastic. Service over the phone was mediocre. AC stopped working after 2 months due to poor drain installation but I didn't have to pay for the repair.

There were some issues with thr electrical. We had things wired so we could install lights and it took 4 hours to put up 4 coach lights because of poor workmanship. We have been in thr house for 4 weeks now and I not sure what else we will find as we go. ... More

Sales, Design Center, Contractors- A+++++++++ KB's Loan Process and Underwriters F++++ We were not first time buyers , good credit, work history and payment history. Not a risk yet we felt like we were being interrogated by the FBI. Customer unfriendly. ... More

Despite some issues, we are still happy with our new KB home.

KB Home responded:
Hey Bobby, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

The Lid on the water meter is broken and it has not fixed yet since Jan 13th. Everyone is aware of it not sure what is causing the delay.

response time to fix any issues is slow

I had the plumbers miss the hot water pipe to my washer machine and after a week of moving in, my daughters closet flooded. I was miserable and I started hating my house so much. Everything was fixed a week and a half later. It was a very stressful experience. I’m slowly starting to love my house again since that has been repaired. ... More

I did not expect a big name like KB Home to contract workers who were very careless and sloppy with their performance. The caulking and painting job was horrible; we had several missed spots, water-based paint instead of glossy paint was used to disguise missed spots on doors and door frame. Several cracks observed inside and outside the home, and bulging lines observed on the ceiling. The side gate was missing a pole/stud, which left the side yard exposed to the outside. Also, the newly installed HVAC system was retaining condensation in the attic. Another annoying design/workmanship issue is that a smoke detector was placed directly above the oven and causes the alarm to go off every time the oven is being used. All these issues were observed within one month of moving in. On the other hand, the contact person for warranty and repair issues has been very responsive to our complaint; he has been reaching out several times to follow up with repairs. Unfortunately, the repairs are being done carelessly as well; it takes several attempts to fix one issue, sometimes. ... More

Overall very good experience but materials used could be better.

Cabinet are a disaster

We’ve had some issues with walls not being square, and trim finishes and painting subpar. Also we have reached out to our warranty representative without response.

KB Home responded:
Hi Todd, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted by a representative. Best wishes. -Nick ... More

This being our first time having a home build it seems to me the materials used on the inside of the home should be of better quality for the price your spending on your home.

Overall pretty pleased.

The only down side we experienced was timing. House was 2 weeks behind schedule and the house was not complete when we did our final walk through or second final walk through before closing.

The process was easy

It’s ok

When they show you the model homes the are so perfect. I am not taking about the upgrades, but the finish of paint, cabinets, walls, garage door and landscaping. I have many issues minor and major ones. The staff are amazing and knowledgeable but they are small in number and can't keep up. I have to wait for repair a long time. ... More

Good service

Good community, they still have some issues to fix but they are working on it.

We are pleased to move in to our new home in Elderberry, Portola Springs Irvine. We thank KB Home customer service of their responsiveness to our request of any touch up works that are needed once we move in. They know our concerns and schedule appointments quickly and have people come over to do touch up works. Thank you for the attention and courtesy that KB Home customer service has shown to us. ... More

We generally love our house, but getting certain issues taken care of is tainting the experience.

KB Home responded:
Hi Todd, we are sorry for any frustration and would like to help. If you have not already reached out Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

the quality and designs of new houses has been improved a lot, but there are still some rooms for KB home to further improve.

First time buying a new build..... not sure what to expect....... ok experience overall

KB Home responded:
Hello Jesse, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Wish you all the best in your new home. --Brian ... More

My interaction with the head sales person for the community was good. He was responsive and very courteous.