What Homeowners Have to Say About KB Home

Need to give more options for the upgrades.

I am on the field at the options and the basic price were quite high. Or Charithing but KB Home has been responsive when we have had warranty issues so far.

So far the house is coming along fine. No major issues and KB answers within a reasonable time.

Some of the materials, like the tiles around the front of my house are already chipping/shattering. Seems like either a cheap product or default. Window and sliding glass door not installed properly.

KB Home responded:
Hey Adam, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best Wishes. --Brian ... More

The construction and buying process was fine. Mike and Janette were responsive and kept me updated regularly. When concerns or issues came up, both Mike and Janette were quick to resolve them, they are true professionals. The closing process was a joke. Amanda at the closing office made this part of the process more difficult than it needed to be. Lack of communication, unprofessional communication, lack of follow through and lack of partnering with the mortgage company were just a few of the issues. This created delays that were NOT necessary and cost me additional money, time and resources. The Ratings that were not 5 Stars were strictly related to the closing process only. ... More

KB Home responded:
Hello Damian, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you need any assistance please email us at CustomerRelations@kbhome.com. Enjoy your home! -Brian ... More

Some of the finish work is a bit sloppy, nothing major put details that really should be done better. Very long response times for some warranty issues that should be very simple to resolve.

AC designs have had to come out multiple times to repair AC unit. It's an inconvenience and still have to work with them. I wish the house was finished and tested everything before we moved in. We are still dealing with some issues with plumbing and missing fixtures. ... More

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

Not satisfied

KB Home responded:
Hi James, thank you for your feedback. If we can help with anything, please let us know at CustomerRelations@kbhome.com. -- Brian

I got to say the quality of the materials are very good a solid foundation. The value for the home I think I paid a little to much it was a new plan and the layout didn't have that open layout I was looking for. I order a cabinet two months before closing and still haven't come in from the manufacture. We closed a six weeks ago and still have not received my kitchen cabinet and now seems to know when are if it's been order. I call the builder and the company it takes days are weeks for someone to respond back. end of the day, the house is 5 star quality build and I believe it will stand the test of time. ... More

The major parts of the home were built well. However, we have had so many electrical issues and issues with the paint. The responsiveness to get things fixed has been good, but only after I got the regional manager Ed involved. KB home needs to do a better job at doing things right the first time instead of doing things again. The roof has already had a leak due to the laziness of the roofing crew not putting on one of the vents which caused the lights in the master bedroom to short out. The paint job in some areas was mediocre at best. Also, the house was dirty once we moved in. KB home needs to reclean my home or reimburse me the cleaning fee and charge the cleaning crew for their lack of care. ... More

KB Home responded:
Hi Dustin, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

They need to improve on customer service

Service was very good.

As the title says.

KB Home responded:
Hello, if we can help with anything, please let us know at CustomerRelations@kbhome.com. –James

Overall, we were satisfied with our purchase

I heard from my friends that KB homes were very good, When I moved to my new home i realized why they recommended KB homes. The quality of the materials they used is very good. What ever they mentioned in paper they mean it and you can see that when you live in KB home. I definitely recommend to go with KB homes. ... More

Overall ok experience. There are a lot things I wished would have been different but the process did turn out better than expected at the end.

KB Home responded:
Hey Jessica, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –James

Salesman: Started with Claudia ended with Jeff (great guy - I like Jeff) Loan Officer: Started with “forgot name” ended with Corey(I liked him) Project manager: Started with John, ended with Chris. (Not going to say anything bad but I don’t have anything good to say about either) Customer Service Rep: Started with Eric and now have Damon ( Damon is definitely helping with the issues) With all the switching, I felt like that was a red flag alone.... Honestly I haven’t been happy. This was my first purchased home and I’ve had quite a few issues. Yes, understand mistakes happen but does this company have a in house inspector or is it the “project managers” job to catch the workers mistakes... Just a few things I’ve dealt with in my “brand new home”..... Some of the bedroom doors don’t lock - need to tell Damon. Carpet issues - repaired! Fence detached - notified Damon Dented garage - replaced and painted. Damon is working on that. Back door isnt flush, can’t lock the top lock on the back door - need to tell Damon Overall: We love our home and the location, ready to get these issues resolved and I’ll happy. ... More

John our sales guy is awesome! The issues we have faced is with the problems with simple things: with windows that aren't straight, knocking in the walls, cement that was broken never being fixed or scheduled to be fixed. We have been called, but the repair team is awful. Our specific guy has not communicated well, when we have told him issues he has said, "that's just the way it is." When he has scheduled things often times we were at work and we had told him we couldn't be there. When the crews came to fix the issues they have done a great job, unfortunately we still have at least three issues that haven't been fixed. ... More

Not bad. Just be sure about your closing date

,missing surround system speakers in the celling

It’s okay

I am happy with my purchase for the location I bought my home in. Only complain is about the finishing of my home. For the price I paid, I expected better value in things like thermostats, a very cheap COR thermostat is offered, and that cannot be changed if you don't want to void the warranty. Another thing I didn't like about KB is that, lack of hook ups for ceiling fans and in built speaker wiring system. This doesn't cost a lot, but we were not given any choice to upgrade too, as we bought the home little late in the process. I think such things should be included in a home which is priced over a million dollar. ... More

KB Home responded:
Hi Venumadhava, thank you for your feedback and we apologize for any frustration. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Best wishes. – Brian ... More

Poor paint job!

Everyone gets excited to close, but make certain everything is resolved before closing. The staff have been wonderful trying to resolve all of the items that still require paint, or towel racks/tissue paper holders falling off the wall, backyard not cleaned up or fine graded so we can get our landscaper in, and then to add to all of that, the corona virus. We absolutely love the house, just frustrated at how things are being resolved since closing. ... More

Look over every thing real good inside the house and outside, you will find a lot of little things that need to fixed or work on to make it work or look right