KB Home Reviews

It was one of the worst experiences of my life and now that I have moved in there are even more issues

The overall experience with KB was seamless. Victoria in Sales was the glue that held the transaction together. They were one of the ONLY builders in the area still allowing for customizations. I am pleased with the purchase, my experience as well as the communication from the entire team throughout the process.

Dustin and Chris are great guys and were always on top of things and resolve any issues/ findings

Moved to Tucson in March. Discovered after months of searching new & pre-owned homes with top realtor Peter that KB offered a sound value, contemporary design, quality location for a commuter to downtown as well as to Davis-Monthan Air Force Base, competent build, and hired outstanding can-do staff (including but not limited to Elaine (who introduced me to KB) in sales, Eddie in sales, Rose in walk-through, and Jack the construction supervisor). No regrets!

Quality of house is great. Kb did a great job.

Sold me a lot then built guest parking on part of my property. Awaiting what they are going to do, otherwise need to take legal counsel. Didn’t even have on the lot map they were adding guest parking near my home. Who wants strangers coming and going outside their doorstep? Contractors constantly over due to faulty and incomplete construction. All promises things would be fixed. Still dealing with humidity problems, AC problems, plumbing problems, electrical problems. No one cares. Never ends. Already contacted a realtor to sell my home but KB dropped sales pricing and offering better incentives now, 2 months after close, so looking to loose a ton. Stay away. ... More

John,Lauren,Michelle were all great.

Smooth transition on all areas.

Very responsive to any requests or questions

We bought our first home, and KB made the experience wonderful! The process was seamless, and they were always available to help with any questions we had. We are thrilled and can't wait to create memories in our new home.

Horrible experience. Where is the info regarding the media panel? Where is my mailbox? Why are my gate fobs not working? Where are the paint cans you told me I’d have? Why are your employees not responding? You guys need to learn how to provide a full packet at settlement. Instead of spreading out information in sixteen different places. Your customers legit hate you. Get on the Liberty Facebook page and see how angry your buyers are. Never giving you my business again.

Overall, we have a great experience with our KB home purchase. It was very smooth. The Superintendent and his crews have been very helpful from day one. They are very responsive and accommodating. We know that we can always count on them to get things addressed promptly and professionally. The KB Customer service is also great and helpful. They promptly address our inquiries and concerns. However, our experience with KB Home Insurance agency has not been that great.

My family is beyond satisfied , we love everything about this experience 10 out of 10 . Everything is awesome

From day one "Hello, Welcome" till "Congratulations! Your keys are ready for you!", it has been an exciting journey. We had the opportunity to pick our home location, home size, and wide options of upgrades to our desire. They were very friendly and professional and also reassure me of warranties for any imperfections. My second KB home and will Recommend to anyone!

My buying experience was Amazing.. KB staff not only are the most professional, but also help you guide and explained every detailed when purchasing a home with KB.

We just bought our home and we love it, our PM Bryan made our moving experience much easier he is great, Thanks KB Home!

This has been a great home purchase. We’re very happy with our new home. Our homebuilder Dennis did a great job building our home!

From Alan showing us the home and helping through the application process, to Santiago and Dia being available to answer all our questions, our first home buying experience was a pleasant one! Would recommend

KB Homebuying experience was good!

Very pleased with our home. Quality of materials used is outstanding. Everything is in working order and we believe we got what we paid for. Our sales team was pleasant and professional. Thank you!

Now that we have moved into the home there were some discrepancies that needed attention. KB Homes construction manager and customer service responded immediately. We feel blessed to have such caring people on our side to make our home complete.

I enjoyed working with the finance Raul Cunes. He was the best part of the buying experience. We had a good time with the design center. They really were helpful in getting all of what we wanted. We also liked Melena our sales agent. We had some miss communication but in the end she came through.

Over all one of the better production builders, Very good financial team. Warranty work from the subcontractors and follow up is a little slow.

Tony and Neal went out of their way to assist us on several occasions. KB is lucky to have them in bossed.

Quality is very bad. What they sell is very different to what they deliver. The only important thing for them was closing the sale no matter what. Quality the worst of all the builder I have purchased from including Lennar, GL Homes., Horton.