What Homeowners Have to Say About KB Home

We had a lot of issues with the house when we moved in, our Central air and heat did not work, we had electrical problems, paint clean up, exterior of the house was missing paint, just to name a few. But Gary our warranty guy made sure that we were taken care of right away and had all of these issues fixed. But we did expect the workmanship to be way better, to many unfinished details for a new built house. ... More

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot inexperienced) are doing incorrectly....also don’t rely on the “inspections” made by the construction manager... we have had a lot of issues that should have been taken care of during points of inspection and weren’t. Overall, we are satisfied with the home and the KB team for striving for 100% satisfaction. ... More

KB Home responded:
Hello, thank you for your feedback on your experience. We are sorry for any frustration with your home, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. –Brian ... More

KB offers affordable model homes, with decent workmanship. I did not give it 5 stars, because there was no transparency upfront about the additional costs involved in building the home like the lot premiums, or what was involved in the basic model. Their mortgage company was also difficult to contact and get a hold of. ... More

KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you need assistance with anything, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -Brian ... More

Busted pipe has caused continued water flow in backyard and front.

KB Home responded:
Hi Melba, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss this if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Brian ... More

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible. ... More

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home. ... More

craftsmanship could of definitely be better, unfortunately we did not notice the issues until we were all moved in, AC broke down within the first weeks of closing and it took 1 week to repair!, siding that had to be replaced outside still not painted and it has been over 2 weeks already!!. Definitely makes us reconsider our choice of builder... ... More

KB Home responded:
Hello Christopher, we're very sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great! ... More

KB Home responded:
Hi Taylor, thank you for your feedback and we are very sorry for any frustration with the workmanship. If you have not already spoken to Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Wish you all the best in your new home. –Brian ... More

Generally speaking, all the personnel are very kind and helpful. The only thing made me somewhat upset is your loan company was not very efficient, Jose is nice but the whole process is not a pleasant experience.

KB Home responded:
Hi Sally, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. --Brian ... More

We bought another new home and their customer service wasnt nearly as good as KB but their home was built better. wasnt all upgrades. Disappointed in landscape although i know some of it is controlled by the area and water shortage but more trees and color would be nice especially with a corner lot and premium lot ... More

KB Home responded:
Hi Raymond, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

Not bad.

Keep double triple check on the items that you requested to have repaired or fixed. Follow up is not good

The cement in my driveway and sidewalk in front of my house did not cure property. It is gray and speckled when every house on the block and around the corner is white. It’s not right.

KB Home responded:
Hi Karinka, we are sorry for any frustration. If you have not already contacted Customer Care regarding your driveway, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

The upstairs floor squeak due to improper installation. the paint is cheap. the windows don't slide up or down and comes off the bracket.

The appliances and toilets are shoddy, the cheapest that they could put in. Toilets have to be flushed twice, Plumber came out and said it was the cheapest model of toilet. Bad water pressure. Back wall is 6 feet tall outside, but we can see into each others houses. Going to have to pay to have 2 more rows added (after HOA approval). Should of been added by KB Homes, since there is no privacy and considering we had to pay $5,000 more for our lot location. The garage was set up too high and there was a sharp incline, not able to get cars into the garage. That since has been fixed, but should of been done correctly the first time. ... More

Do not rush. Give them plenty of time.

KB Home responded:
Hi, Thelma, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -- Brian

We have lived in our new KB home for 2 months. We have noticed and continue to notice things that weren’t done correctly or were/are damaged during the construction process. What we do appreciate is the responsiveness of Jodi over at KB. He makes sure that whatever issues arise get resolve in a timely manner. ... More

KB Home responded:
Hi, Joseph, thank you for your comments. Let us know if we can put you in touch with a representative to look into any concerns at CustomerRelations@kbhome.com. Enjoy your home. --Lynn ... More

Good price. Cheap materials

KB Home responded:
Hello, Christopher, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Lynn ... More

Our sales person was not the greatest or most knowledgeable. We got many answers from them that were incorrect and ended up costing us in the end. Our construction manager was great but it seemed like the construction team cut corners and did not do everything correctly or to the best of their ability. We have some issues that still need to be fixed but we are having trouble getting them out to fix things. Overall, our experience was ok but would not build with them again. ... More

The KB homes at Ventana on Lincoln CA, are nice. We where one of tge first families to move in, and everyone we've met have been nice. The office staff, and the kb homes construction supervisors have been great as well, even through this covid 19 challenged time. Now the excitement of taking possession of the home, and finalizing mounds of paper work, and contracts, time for the details. If you buy a home, take your time, inspect every inch, dont be rushed, bring a trained eye. We had a damaged microwave, unfinished paint, drawers that hit the custom counters and dont close right, damaged vanity counter tops, over spray, really bad seams in the carpet, and you can feel lumps here and there, automatic bath fans that would not shut off, they had to come and make them manually operated with the switch to turn off, the sensitivity adjustments i guess didnt work, or we had that much humidity behind the walls. Many of our upgrades hadn't been done, we had to bring it to there attention several times, with calls and emails. We paid for a sidewalk, that even being overlooked, had some problems getting installed, for instance the stucco bubbled out on the side where the sidewalk went, causing further delays because of repairs and paint. We had a issue with the landscaping, they only do the front, but one tree was hitting our gutter and to close to the sidewalk, they had it moved. Some other big ones we had problems with was the loft was supposed to have open railing, that we paid for, not the pony wall they initially started, our vanity light fixtures, and shower doors where supposed to be color changed, we caught it, they did swap it out for the correct fixtures. The dryer outlet didnt work, a breaker needed replaced. There's a few other on going issues, but with covid19, they're not able to address them all. John, Jim, and Devin are all great to work with, and try to fix everything they can. Point is before you get too caught up in the moment, before you take possession of those keys, inspect every single aspect of that home, ever inch, drawer, outlet, breaker, every window, one of ours was cracked. Carpet seems doors, yes we had a hole in a new door as well. Every knob, blind, door handle, outlet, carpet seem, light fixture, everything. Look real close with a flashlight, glasses whatever it takes, you're the one paying over half a million dollars for a new house, not almost, or repaired house, yes we've found those too, examples, shaker cabinet faces had been touched up with spray paint, thats still there. A counter top they sanded and buffed after damaging it, we caught it, and it was replaced. Also there's a huge pest problem with springtails, it got worse when they brought in the mulch, millions of them all over the area, our property, garage, and now our new home. Once you take possession its all on you, so before you take keys, id look for that, hundreds of dollars later its still a big problem. Overall the community is great we moved from 2 miles down the road, and have lived here for a long time, lincoln is a great community. Kb staff have been great, and although there has been quality control issues, the have and will continue to address them. I can't express enough how important the walk thru and inspections are, see something say something. Its your money, and dreams, not the carpet installer, not the roofers, not the painters etc. Its yours, get your moneys worth, and quality you expect, if you do that, you'll love your kb home, and enjoy working with the staff. ... More

KB Home responded:
Hi Matthew, thank you for your feedback. We apologize for any frustration, if you would like to be contacted by a representative of KB Home to discuss these concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. –James ... More

Overall Good Experience. Kb has good customer service team.

I went with the one stop shopping with KB and thought that was a great idea and it was up until the end. The mortgage company stinks! They don’t communicate in anyway. I was very nervous with making my first mtg pyt, setting up their online payment and through the whole process they never communicated once. A good thing I kept checking the site then I had to email them to see something wasn’t set up right. I went through every other company (utility) and they were awesome, but not this mtg company. What a sad way to end what was a good experience. ... More

KB Home responded:
Hi Diane, we're very sorry that you are disappointed with your experience with the mortgage company. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James ... More

Bike rider paradise. Responsive to requests for missing parts. Floor plan great.

KB Home responded:
Hi, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Brian

The house was beautiful when finished. There are items in the house that were unfinished and lots of design center issues that soured this experience. Advice: new hires need much better training. Me working in the real estate industry I really was able to see the lack of professionalism and experience and it didn’t make the process great. Wish I had worked with more veteran employees. The Design Center was by far the worse experience of it all. A lot of items were not explained and I missed out on configuring my house the way I would’ve liked. Overall, I’m okay but would rate the entire experience a 4/10 ... More

KB Home responded:
Hi Marcus, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. -Brian ... More

My home is nice. So far warranty issues are taken care of in a satisfactory manor. But: I live 3 doors down and across the street from the Model Homes. I have Lived in this soon to be nice community and THE Walk IS NOT SHOVELED. Here is the Beauty of My side of the Street not Getting Shoveled. The Snow removal starts at the Model Homes and they will NOT SHOVEL THE HOUSES ACROSE THE STREET FROM THE MODEL HOMES? ... More

KB Home responded:
Hi Kenneth, we sincerely apologize for your frustration. Snow removal for sidewalks, excluding those in front of the model homes, is managed by the homeowner’s association. We’d be happy to help put you in touch with a representative from the HOA if you have concerns about snow removal. Please email your address and contact information, with a reference to your review, to CustomerRelations@kbhome.com so we can assist you. -James ... More