KB Home Reviews

The team walked us through the fine details of the entire process. All questions were answered and we were always informed through the entire build process.

We had a great experience with our builder throughout the entire homebuying process. The quality of workmanship and materials was excellent, and the team was professional, trustworthy, and helpful from beginning to end. Whenever we had questions or concerns, they responded promptly and worked with us to address them. We are very happy with our new home and appreciate the overall quality and service we received. I would definitely recommend this builder to others.

Good communication and honesty.

Excellent job

So far I am very satisfied with KB related experiences. Top three strengths include responsive staffs, interior designs, and transparency during home buying processes.

KBHome is quick to respond to any repairs needed. The flooring could have been better quality but otherwise, we're very satisfied. The HOA Intempus, however, has been very unprofessional. They don't respond to emails, voicemails or answer the phone (the two people who supposedly deal with Platinum View homeowners). I've had to escalate emails to get things done, first by directing my email to their manager, and then to KBHome itself. It's been more than 4 weeks now to get everything fixed with my HOA account, but during the process they disabled my account access, which means I'm back to square one of having to escalate things to their manager to get things done. Simple clerical fixes shouldn't be this hard, and it is extremely unprofessional for the 2 workers not to reply to homeowners. I'm just the first homeowner to deal with them, so I can't image what a cluster**** it would be once all 30 platinum view owners have to deal with these two. My overly extensive time and energy trying to get any response from the HOA or get them to do their job has really soured me on living here, but hopefully when things are finally straightened out, I'll feel better about it. Intempus views KBHome as their real customer, not the homeowners. That's pretty much the essence of it. ... More

It was a great experience buying a home with ***** home.

We love our new townhome! The entire process was smooth, and the team was helpful and responsive throughout. We're very happy with our new home and overall experience.

Been creating my review, I thought about the entire process from start to finish. In the beginning, it was very enjoyable. We got greeted by a sales person who showed us properties and helped us pick out two different models, one at a higher, and one at a lower price range. We were never made to feel pressured into picking any expensive options. After we picked our home, we had made it clear that we wanted our home orientation to be a specific way, and then later in the process, we were surprised after checking with many different people during the process that our home orientation had been flipped without explanation. They were unable to resolve that issue by switching our orientation to the way we had liked, even though we had noticed it into the very beginning stage of construction, a.k.a. the form boards. However, they were able to remedy us by offering us a couple of different gifts along the way. There were also many things that were not explained thoroughly throughout the process, such as design studio, where we had been told that it select upgrade would only put an additional switch into our bedrooms for a different switch to be able to control specifically the fan blades. Later, we realize that there are no lights at all in any of our bedrooms or the middle of the living room. This is very irritating, but luckily our superintendent was very helpful and had the electricians put in lights for us in those places where we would've liked and thought that they were going to be originally. After getting over those hurdles, the only other issue we had was a framing issue inside one of the closets which was argued with us about initially, but eventually they said that it was wrong and they fixed it after several attempts after eight poor remedy, the first time. There were a lot of issues that had to be fixed during the blue tape walk-through. Mostly cosmetic. During the final walk-through, we found that several of the issues we pointed out we're not thoroughly fixed, including a door frame for a closet, which had nail holes all through it and had not been caulked or painted. This was fixed after a 10 day walk-through where they touched up numerous things throughout the house as well as some scratches that we may have made. We were very grateful for how kind Katie was during the 10 day walk-through where they even offered us several other upgrades for our home to encourage us to leave higher reviews. Overall, our home was built and we love it! It was a very good value for the price and we would recommend going with KB Holmes in the future. I would just recommend anybody that purchases from them in the future. Be very careful to read over everything several times and make sure that every detail is correct. ... More

KB should tell homeowner any restrictions on the home.

Kyle has promised to drop off touch-up paint at least three times, and it's now been almost two months since closing and we still haven't received it. We were also told the house would be deep cleaned and the garage would be power washed before we moved in, but neither was done. These aren't major issues, but it's frustrating when you're repeatedly told something will be taken care of and it never happens. We really just wish they had followed through on what they promised.

I appreciated working with Stephen, Clint, and Cortney!

The good people at KB Homes

Everything was great and everyone was helpful.

Quality work and caring, responsive communication throughout the process!

He was always there and is still there for My needs or concerns

I do not wish to provide any specifics other than that everyone we interacted with was amazing. It was a pleasure working with KB Homes and the staff.

Have been trying to get a hold of solar panel associate with KB homes, but no response in 5 days. Tried all Palmetto, but no response. Trying to figure out if solar panel is working but no one can help.

My wife and I are blessed that TrustBuilder built our new home. The team stayed helpful and informative throughout the process. They are a a very nice group of people too, which our world needs more of. Thank you!...and we will definitely refer you...Actually we already have...:-)...

Exceeding expectations on the quality and customer service

Attention to finishing details would be helpful - painters dripping paint on tile, holes in the wall that the cabinet and counter installers left. We paid a premium price for a premium house on a premium lot and expected more.

From choosing a floor plan, picking out a lot, making decisions about decor, construction, and all the way to the closing, ours was an excellent experience. KB Homes makes the process of buying a home, simple, stress-free, and enjoyable.

overall the experience was good

The company follows the construction schedule seriously and share the development at each milestone. The process is so transparent and the team are happy and willing to explain when I needed assistance.

Overall, we had a great experience purchasing our new home. The enitre process was smooth and professional and we are very happy with the quality of our home. Everyone was responsive, helpful, and quick to address any questions or concenrs that came up. Even after moving in, the team has continued to be responsive and helpful. We truly appreciate the ***** of service and care we received and are very happy with our new home.