KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3365 homeowner reviews to learn why they are the right team to build your new home.
4.6 out of 5 stars
in all areas
3365 Reviews - 317 Communities
5 ★(2501)
4 ★(477)
3 ★(205)
2 ★(113)
1 ★(69)
Quality 4.5
Trustworthiness 4.6
Value 4.6
Responsiveness 4.6
star-rating Great direct hire employees.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
As with any construction crews, it's all about the subs. The direct hire employees can not be everywhere all the time, so the subs try to get by with stuff. The direct hire folks with KB were very responsive and addressed any issues we found with the workmanship of their subs. ... More
star-rating Great Construction Team
Quality star-rating 5
Trustworthiness star-rating 4
Value star-rating 5
Responsiveness star-rating 5
I have purchased quite a bit of KB homes within the last 8 months. Mario, the construction superintendent, has been the best I have dealt with. He is very responsive, knows his stuff, and cares about guest service. He has really gone out of his way to make me happy in my purchase. ... More
star-rating Good experience
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
My wife and I had a great experience from day 1, till the day we closed.
star-rating KB Home - Fire ants everywhere, need to treat before moving in
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Fire ants everywhere, need to treat before moving in
star-rating KB Home - Great experience and great home.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Great experience and great home.
star-rating KB Home - overall it was a good experience.
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 4
overall it was a good experience.
star-rating KB Home - Good experience with KB Home Builder.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Good experience with KB Home Builder.
star-rating Retirement home
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
We were looking for a single-story home to retire in. We found this development and were impressed with the models. The sales team and construction supervisor invited us to take an active part in the process of home construction. We had weekly and bi-weekly meetings and did a weekly walk-through and inspection of our new homes progress. The final orientation to the features and systems was friendly and thorough. It was a wonderful experience that we never had with our other new homes. ... More
star-rating KB Home - Over all great home and frienly staff.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Over all great home and frienly staff. Need to take more time in bulding home making sure all is complete..
star-rating Great Service
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Stay involved with every step.
star-rating KB Home - Awesome homebuilding experience.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Awesome homebuilding experience. KB was very informative every step of the way. I think our favorite part was designing our home in their design center!
star-rating KB Home - We are satisfied with our KB home purchase.
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
We are satisfied with our KB home purchase. The only complaint is the KBHS lender - they were not worth the incentives offered and we utilized an outside lender instead. Otherwise everything else went smoothly.
star-rating Everything has been good but I have been waiting for my grass to get replaced because the one they put down is dry
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 4
Pleasant experience so far
star-rating Very good
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Everything was excellent
star-rating Fair enough
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Smart investment
star-rating Love our KB home
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
We love our home and, after 90 days in it, have found few issues. Can ask for much better than that.
star-rating Great customer service with good workmanship
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Fantastic and responsive customer service that goes above and beyond which provides quality value for our home and peace of mind.
star-rating KB Home - I have not been given the walk thru of the house.
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 4
I have not been given the walk thru of the house. How everything works.
KB Home responded:
Hi, Isaias, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn
star-rating Satisfied KB Home customer
Quality star-rating 5
Trustworthiness star-rating 4
Value star-rating 5
Responsiveness star-rating 5
The buying process was made easy and it really helped that KB Home was willing to work with us even though our old home was not yet on the market. We were given updates with photos from Rhonda in the sales office so we were always in the loop on the progress of our home. The superintendent Karl w ... More
star-rating Great
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Excellence
star-rating KB Home - I love my new in home!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 4
I love my new in home!
star-rating KB Home - Love the space and design of my home
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 4
Love the space and design of my home
star-rating KB Home - Very responsive and professional.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Very responsive and professional. From the loana to Dawn and Jeff, they have made the experience very pleasant.
star-rating KB Home - Good communication during building process
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Good communication during building process
star-rating KB Home - Home buying process was smooth.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 4
Home buying process was smooth. The house was done in given time however there were still some minor issues with the house overall, but were fixed quickly. While there are still many issues with the house, I will fix it myself.