What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3359 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3359 Reviews - 316 Communities

5 ★(2495)

4 ★(477)

3 ★(205)

2 ★(113)

1 ★(69)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating First home buyers

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Jared D.
  • Manor, TX
  • April 23, 2020

Amazing home, love the staff and everybody we worked with through the whole process. This quarantine has delayed some things that needed fixed but that will happen after it's over. Thank you guys.

star-rating Satisfied but not perfect

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • James A.
  • Magnolia, TX
  • March 25, 2020

Visit building site often

star-rating Great sales staff

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Rafielle U.
  • Jacksonville, FL
  • January 18, 2020

The sales staff and mortgage team CP and Cindy were awesome! Johnathan the construction super was very attentive and fast in responding. I have no issues with the Magnolia Grove jax KB team. I would say my issue is with the quality of the sheet rock and flooring construction sub contractors . They did not pay attention to details. Be sure to watch their work. Be sure that floors, walls, and windows are level and square- as ours was not. We have crooked and uneven walls windows floors and ceiling. Apart from the cosmetics, the house seems to be sturdy. The exterior looks perfect. I cannot complain about the design or construction of the outside. The only reason I gave 4 stars to responsiveness is because I used the KB 800 number to resolve warranty issues. They are pretty much useless. The KB construction super (Johnathan) deserves 10 stars for his fast response being to sole person responsible for rectifying our issues. The KB team we worked with were and are 100% trust worthy. Also 10 stars to KB sub contractors NWP plumbing for fast reaponding. ... More

star-rating 649 Sacramento way

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • John B.
  • Hollister, CA
  • January 15, 2020

Stay in touch with the sales rep on a weekly basis, especially at closing time. They seemed to string us along and give us dates they were unable to achieve.

star-rating Homey

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Leo S.
  • San Marcos, CA
  • January 14, 2020

Big furnitures and appliances can be difficult to set in place because of the 3 storey set up. The stack washer and dryer I bought is hefty in size and the room for it was challenging for the installation. The hookups are placed behind the stacked washer and dryer. It could have been easier if the hookups were placed on the side of the little room. If you will be doing the move yourself, have fun! It is doable of course. Other than that, my family and I love it here. It is a relaxing and comfortable place to be specially coming home from work. ... More

star-rating Excllent Home to live on

Quality star-rating 1

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sikander B.
  • Los Angeles, CA
  • January 09, 2020

Quality People, Quality Homes

star-rating Ed@KB

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Edward F.
  • Las Vegas, NV
  • January 07, 2020

Several minor comments; Took me making 4 trips to the sales office to get my “welcome” gift(which by the way was not worth the wait) There was a mistake on the location of extra elec outlets, but was resolved to my satisfaction. We have only a few remains fixable issues. I’m waiting to see if they abide by their “will check back with you 30 days after deal closes” One other item; the inset hot & cold water lines for the washer is problematic as the twist-on hoses from my washer it was very difficult the adequately tighten the fittings, resulting in leaks Otherwise, mostly satisfied ... More

star-rating KB Home - Good neighbor and good quality

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jose S.
  • Katy, TX
  • December 03, 2019

Good neighbor and good quality

star-rating Home experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jesus R.
  • San Antonio, TX
  • September 17, 2019

My home was built faster than expected ..

star-rating KB Home - Good

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Eun C.
  • Houston, TX
  • September 10, 2019

Good Thank you

star-rating New home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • San Antonio, TX
  • August 27, 2019

Make sure you fix every detail before final walk

star-rating None

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gary J.
  • Jacksonville, FL
  • June 11, 2019

It would be nice to have a club house.

star-rating Overall great experience!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Las Vegas, NV
  • May 28, 2019

Materials used could be better. Example: The upgraded kitchen to "gourmet" kitchen only has a 30" hood and stovetop. Could have used a minimum of 36" instead. Would be better if the countertop would have had a 1'' to 1.5" trim instead of just a slab. It looks cheap. However, overall, team is great. The superintendent is very attentive to details of the construction of the home and walks you through the construction phases. The super responds very quickly to questions. I really enjoyed working with them! ... More

star-rating KB Home - Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • HaiHong Z.
  • Sacramento, CA
  • April 02, 2019

Good

star-rating Happy but frustrated with milestone things to get fixed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Shannon W.
  • Cave Creek, AZ
  • March 26, 2019

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very frustrating when you see the Supervisors sitting in the car watching the other houses being built... ... More

KB Home responded:
Hi Shannon, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

star-rating KB Home - Overall pretty great experience from start to finish!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Mario R.
  • San Antonio, TX
  • February 07, 2019

Overall pretty great experience from start to finish!

star-rating KB Home - I love my new home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Kevin W.
  • AURORA, CO
  • December 20, 2018

I love my new home

star-rating KB has great people to work with.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Glenn E.
  • Gilbert, AZ
  • January 05, 2021

The buying process was great. Everyone was professional and very helpful. After we moved in there was great follow up.

star-rating Closing

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Tavaria N.
  • Jacksonville, FL
  • December 22, 2020

I was able to close on my house sooner with the builder being done before the expected date.

star-rating KB Home - Overall it was great with just a few hiccups.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • Hutto, TX
  • November 12, 2020

Overall it was great with just a few hiccups.

star-rating KB Home - Great company.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Katy, TX
  • June 10, 2020

Great company. Really enjoyed the process but the basic house without upgrades is not worth the price and some of the upgrades are a little on the pricey side. We did a lot of upgrades ourselves after we closed. Overall would build with them again.

star-rating KB Home - I have found issues in the quality of the work done and not so

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Houston, TX
  • February 20, 2019

I have found issues in the quality of the work done and not so great explanations for the issue.

star-rating KB Home - Do a more thorough final walk through.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Corona, CA
  • January 12, 2021

Do a more thorough final walk through.

star-rating Great!! Having problems with our sliding screen door

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Riverside, CA
  • November 17, 2020

We love kb homes! And our sales rep! We just have problems with the construction manager since he had promised that he would get our sliding door fixed before moving in, but 2 months later it’s not fixed yet. But overall great! My sales rep Was amazing! She helped up with the house buying process since it was our first home! ... More

star-rating TdO

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Jay R.
  • Goodyear, AZ
  • April 14, 2020

We moved in, and shortly after, the COVID19 quarantine went into effect. So, this had a bearing on the responsiveness to our requests. The biggest plus are the people we have been in contact with to address our issues. They are quick to answer our emails. This is our second new KB home, and we immediately noticed a better service and product from our first experience 11 years ago. I understand that the models are “cookie cutter,” with many upgraded options, but it would be nice if some structural items could be changed, like a pocket door or garage options that wouldn’t change the engineering structure of the home. Overall, happy with our new home! ... More