What Homeowners Have to Say About KB Home in Austin

Read the 417 homeowner reviews of KB Home's new homes in the Austin area. Austin homeowners rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the Austin area

star-rating

417 Reviews - 18 Communities

5 ★(308)

4 ★(61)

3 ★(30)

2 ★(7)

1 ★(11)

Quality 4.5

Trustworthiness 4.5

Value 4.7

Responsiveness 4.4

star-rating Great staff, great home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Nicholas P.
  • Kyle, TX
  • January 22, 2021

KB has helped build us a wonderful home. All of our interactions with KB employees have been great--they've gotten back to us as fast as possible any time we had a question or concern, the quality of workmanship has been spectacular, and have always been there for us. I'm loving my home and am looking forward to living here for a long time. ... More

star-rating KB Home - It was a great experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Robert M.
  • Kyle, TX
  • January 19, 2021

It was a great experience. Thanks.

star-rating KB Home - It wasa great experience I have with KB home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Salam A.
  • Hutto, TX
  • January 19, 2021

It wasa great experience I have with KB home

star-rating KB Home - Everyone from Joel my salesman to Edgar was very helpful and

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tara W.
  • Kyle, TX
  • January 19, 2021

Everyone from Joel my salesman to Edgar was very helpful and attentive to my needs

star-rating Excellent home buying experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Varun V.
  • Leander, TX
  • January 16, 2021

Very impressed with KBHomes. All the people at KBHomes, I interacted with, were extremely helpful in making sure we have our new home to our liking.

star-rating KB Home - Had a great experience with the sales staff and the construction

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mark W.
  • Kyle, TX
  • January 12, 2021

Had a great experience with the sales staff and the construction manager took care of all my issues I had with the house. Really pleased with the whole process.

star-rating KB Home - Everyone I have worked with has been great.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Owen N.
  • Leander, TX
  • January 12, 2021

Everyone I have worked with has been great. This is my first home to own, so it has been a great experience.

star-rating KB Home - Fast responding and well communicative team.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Angel S.
  • Elgin, TX
  • January 12, 2021

Fast responding and well communicative team. Thank you

star-rating Communication

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Angie A.
  • Bastrop, TX
  • January 06, 2021

It was a complete pleasure working with KB homes from the very start and continued today a couple months after our closing date. I felt in the loop and had an idea what was happening the entire time our house was being built. I would like to give a shout out to Garrett the on site Superintendent. He has been extremely helpful throughout the entire process and really made us feel like we were a part of our home being built. He also has been extremely responsive to any questions and or requests we have had, including follow up after we moved in. I have recommended KB Homes to several of my family members and friends who are interested in buying a home. ... More

star-rating KB Home - Great process start to finish, but so glad we're at the finish

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Trevor M.
  • Leander, TX
  • January 05, 2021

Great process start to finish, but so glad we're at the finish and living in our home! Great sales, customization, lending, and closing process.

star-rating KB Home - It was a smooth process even with Covid.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cheri T.
  • Kyle, TX
  • January 05, 2021

It was a smooth process even with Covid.

star-rating KB Home - I bought the house that I needed.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rugwizamporo S.
  • Manor, TX
  • January 05, 2021

I bought the house that I needed. I like mostly the living room. My kids, wife, and myself love our house.

star-rating Great customer service.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Janice W.
  • Jarrell, TX
  • January 05, 2021

Love my new forever home! I looked at many builders floor plans and construction, available lots and communities before deciding to go with KB Homes. The floor plan and space are just what I wanted, The people working for KB are great, providing personal care and very prompt addressing any issues since I have moved in. I have had no problems with the home and am very please with my choice to buy from KB. ... More

star-rating KB Home - The most bang for your buck!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Bastrop, TX
  • December 22, 2020

The most bang for your buck!

star-rating KB Home - Timely response to concerns and questions.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sandeep M.
  • Leander, TX
  • December 15, 2020

Timely response to concerns and questions. Pleasant experience dealing with representatives.

star-rating KB Home - They are very understanding and helpful

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Adai A.
  • Georgetown, TX
  • December 15, 2020

They are very understanding and helpful

star-rating KB Home - Buying and building in the age of COVID is challenging.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michael H.
  • Hutto, TX
  • December 15, 2020

Buying and building in the age of COVID is challenging. Our initial salesperson was laid off just as we were set to sign and the transition created misunderstandings. The building process was occasionally frustrating as I wanted to understand the end to end process and various steps along the way. Weekly I asked what work was slated. As a retired project manager, it would have been nice if the project plan was shared so i could better understand and anticipate. Also, during the build our home was struck by a lumber delivery truck. The phase 1 construction manager (Gilbert) failed to properly address my concerns. The phase 2 construction manager (Jerry) was awesome. The mortgage team (Denise) and closing team were also awesome. ... More

star-rating Communication

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mitchell P.
  • Bastrop, TX
  • December 15, 2020

Will walk you through the process and answer any and all questions you have. Constant communication.

star-rating Costumer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • David W.
  • Manor, TX
  • December 11, 2020

Amazing with everything we did

star-rating KB Home - KB made this experience very simple for us.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Eboni H.
  • Manor, TX
  • December 08, 2020

KB made this experience very simple for us. We are in love with our home!

star-rating KB Home - You are made to feel like you are the only homebuyer in the state.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sharon R.
  • Kyle, TX
  • December 08, 2020

You are made to feel like you are the only homebuyer in the state. The salesman was amazing and stayed involved throughout the process. Also, customer service rep was so organized!!

star-rating Superintendant Was Exceptional

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ariel C.
  • Leander, TX
  • December 02, 2020

Every single person that we worked With at KB was fantastic. From the sales office, to the design studio, through the construction phase, and afterwords was absolutely amazing. Any concern I had Was dealt with and resolved immediately. I never had to worry that my family and I wouldn’t be 100% taken care of. ... More

star-rating KB Home - Easy to work with throughout the build.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Betty W.
  • Hutto, TX
  • December 01, 2020

Easy to work with throughout the build.

star-rating Excellent Customer Service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Round Rock, TX
  • December 01, 2020

From start to finish our experience was wonderful. Prompt service and trasparancy were the key factors.

star-rating KB Home - KB Homes was great to work with!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jessica B.
  • Manor, TX
  • December 01, 2020

KB Homes was great to work with! With being a first time buyer and builder we were super nervous but they walked us through everything and were so helpful.