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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1136 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1136 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

KB Home - The whole process was easy and smooth.

  • Nathanael H.
  • Verified HomeBuyer
  • September 09, 2021
  • Georgetown, TX

The whole process was easy and smooth. Happy with our new home.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Value for price Paid

  • Devang D.
  • Verified HomeBuyer
  • September 07, 2021
  • Austin, TX

Overall we had wonderful experience with KB Homes in buying our first house. The process was really smooth and we had amazing time with the team. They responded back in timely manner and all the queries were answered and attended in timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I have had a great experience with KB Home.

  • Manoj S.
  • Verified HomeBuyer
  • September 07, 2021
  • Leander, TX

I have had a great experience with KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything was smooth for me

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Leander, TX

Everything was smooth for me

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The house looks great, thanks!

  • Byron E.
  • Verified HomeBuyer
  • September 07, 2021
  • Jarrell, TX

The house looks great, thanks!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

great Home

  • Muhammad M.
  • Verified HomeBuyer
  • September 07, 2021
  • Pflugerville, TX

I have very positive experience with KB Home and it is very good home they build for me

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Buying experience was a breeze and communication was great throughout

  • Ahmed S.
  • Verified HomeBuyer
  • September 07, 2021
  • Hutto, TX

Buying experience was a breeze and communication was great throughout the whole process!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had an absolutely incredible experience with KB homes.

  • Wesley P.
  • Verified HomeBuyer
  • September 07, 2021
  • Kyle, TX

We had an absolutely incredible experience with KB homes. Great communication and response.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Overall it worked out great

  • John C.
  • Verified HomeBuyer
  • September 05, 2021
  • Lockhart, TX

Overall it worked out great

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - We love our new home but the responsiveness to issues is tough,

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2021
  • Georgetown, TX

We love our new home but the responsiveness to issues is tough, our warranty person never got back to us about a couple of items, i still don't even know how to enter things into the warranty.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Thank you!

  • Rigoberto B.
  • Verified HomeBuyer
  • September 01, 2021
  • Leander, TX

The sales rep (justin), Construction Super (Hunter), and Greg were always super prompt in resolving any issues we would bring up.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Very poor work and show room experience sucked.

  • Jessica H.
  • Verified HomeBuyer
  • August 31, 2021
  • Jarrell, TX

Very poor work and show room experience sucked. Been lied too twice, rude manager

KB Home responded:
Hi, Jessica, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

KB Home - Best experience ever!

  • Leonel C.
  • Verified HomeBuyer
  • August 31, 2021
  • Manor, TX

Best experience ever! Awesome working with Severo Hernandez and Jason Battles.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall good experience but check every thing.

  • Jeanette K.
  • Verified HomeBuyer
  • August 24, 2021
  • Georgetown, TX

Overall good experience but check every thing.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Good customer service, bad quality of wood workmanship

  • Anonymous
  • Verified HomeBuyer
  • August 24, 2021
  • Georgetown, TX

Given the Austin's crazy real estate market, KB did a good job with their pricing, as we had to wait 7 months for the delivery. They had good customer service and continuous updates, however, we had no possibility of changing anything in the house at all. The electric job was great. Lawns are terrible, seems like a tractor went through it and they didn't bother leveling it. Paint people are yet to make an appointment to fix the paint issues 2 months after closing. For the rest of the minor issues here and there their warranty team was awesome, they fixed it all very fast. I'd recommend ...

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

Great customized home for a good price!

  • Aristaya B.
  • Verified HomeBuyer
  • August 24, 2021
  • Manor, TX

Everyone kept in constant contact with us throughout the entire process. We loved customizing everything through the design studio. And even after we moved in, KB checked in with us often to make sure we were happy with everything.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • Christopher V.
  • Verified HomeBuyer
  • August 22, 2021
  • Kyle, TX

First time homebuyers. We designed the most beautiful home at a reasonable price. The process was friendly and we were kept informed every step of the build process. Unfortunately, there were a few issues with craftmanship (brickwork and cabinets had a few issues). Overall, great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Kb homes build very good quality but affordable homes.

  • Augustine A.
  • Verified HomeBuyer
  • August 21, 2021
  • Manor, TX

Kb homes build very good quality but affordable homes. Very happy with my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The communication and Interaction is very responsive

  • Mike L.
  • Verified HomeBuyer
  • August 19, 2021
  • Pflugerville, TX

The staff is very responsive and very hands on about things. They will do their best to meet all your needs. Great sales consultants keeping you informed and up to date on progress!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Nice and smooth translation

  • Anonymous
  • Verified HomeBuyer
  • August 18, 2021
  • Georgetown, TX

Nice and smooth translation

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Help from sales team when construction lagging behind for months.

  • Percy J.
  • Verified HomeBuyer
  • August 17, 2021
  • Kyle, TX

Overall good but construction delayed for months and cannot reach people at higher authority.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - KB Home was able to complete the home in a timely manner and

  • Rocky D.
  • Verified HomeBuyer
  • August 17, 2021
  • Kyle, TX

KB Home was able to complete the home in a timely manner and communicated as much as possible to keep us updated. Everyone on the KB Home team was and has been awesome with the entire process. Thanks KB Home-

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall experience was great with the sales rep Justin.

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2021
  • Leander, TX

Overall experience was great with the sales rep Justin. From Day 1 he walked me through various steps in the home buying process, being a first time buyer I had no knowledge about. He kept me informed on any important milestones. Most important part is he guided me with various issues and concerns I had throughout the process. Justin had knowledge about every step in the process and without his help we would have never closed on our house. Also I had a great experience with kb home loans officer Elizabeth for helping me close my mortgage with KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Victor A.
  • Verified HomeBuyer
  • August 11, 2021
  • Leander, TX

Over all a great buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - This was a great experience.

  • Jacobo R.
  • Verified HomeBuyer
  • August 10, 2021
  • Manor, TX

This was a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5