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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1136 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1136 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

Communication was superb!

  • Ross H.
  • Verified HomeBuyer
  • August 10, 2021
  • Del Valle, TX

This was my first home buying experience and I don’t regret a thing! Were there some hiccups throughout the process?……of course. But KB did an excellent job at keeping us informed about the status of the issue and, aside from the fact that every issue got resolved, knowing where things stand along the way means a lot to me. They were professional, respectful, and sincere. I didn’t know what to expect, but they understood that and kept me posted every step of the way so there wouldn’t be any surprises. If I get another home in the future, I’m going to check in with KB Homes, for sure!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - yes i love my house.

  • Priyank S.
  • Verified HomeBuyer
  • August 07, 2021
  • Austin, TX

yes i love my house.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

The fact that if I have an issue, the react responsible to the problem.

  • Philecia G.
  • Verified HomeBuyer
  • August 05, 2021
  • Manor, TX

I enjoyed my home buying experience that I had with KB from choosing the right home to closing on my dream home. From start to finish I was informed each week about my weekly progress with the home. I was able to interact with each persons that played their role in the process,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - Great support team, but wish the actual construction crew would

  • Anonymous
  • Verified HomeBuyer
  • August 05, 2021
  • Manor, TX

Great support team, but wish the actual construction crew would pay more attention to finer details.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Sales and Construction! So kind helpful and thorough!

  • Angelica F.
  • Verified HomeBuyer
  • August 04, 2021
  • Elgin, TX

I recommend them to buy from KB. Our team was awesome and made sure we had our dream home! They gave us so much updates and insight on the process that brought us so much peace about our purchase. We love our KB team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great response time, communicative throughout the process.

  • Haley H.
  • Verified HomeBuyer
  • August 04, 2021
  • Jarrell, TX

Great experience with the builder's employees throughout and after buying the home and getting settled in. One thing I've learned however, don't expect your home to be perfect from day one. Just because it's a new build doesn't mean you're not going to have problems. With any new construction neighborhood, they're trying to get your home up fast and this could potentially lead to bigger issues. Fortunately, KB representatives were extremely helpful and fast in resolving the issues.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Everyone did there part in helping me !

  • Adam A.
  • Verified HomeBuyer
  • August 04, 2021
  • Manor, TX

For me it was 1st time home buying i didnt know one thing but the sales team , the loan processor the build the superintendent. Overall they made it smooth KB walked me thru every step. And communicating was key they let me know everything i needed and kb staff were great and made my experience very easy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - fully dedicated to there work!

  • Maria M.
  • Verified HomeBuyer
  • August 03, 2021
  • Del Valle, TX

fully dedicated to there work!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home lenders are the best!

  • Mario S.
  • Verified HomeBuyer
  • August 01, 2021
  • Uhland, TX

Thanks to KB Home we finally purchased our new home! It was a stressful process but thanks their great assistance and professional work we got through it. It would not be possible without KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great Builder!

  • Dheeraj T.
  • Verified HomeBuyer
  • July 30, 2021
  • Austin, TX

Great Builder!!! Great options in design studio. Affordable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great staff.

  • Manish H.
  • Verified HomeBuyer
  • July 27, 2021
  • Austin, TX

Sales agent Frazier, Elysia was very very helpful from beginning and throughout the process. She had answer to every question I had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything good about KB home builder

  • Nguyen N.
  • Verified HomeBuyer
  • July 21, 2021
  • Pflugerville, TX

Everything good about KB home builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Nice home and location

  • Uma J.
  • Verified HomeBuyer
  • July 20, 2021
  • Pflugerville, TX

Nice home and location

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great Experience Thank you kb

  • Trisha R.
  • Verified HomeBuyer
  • July 20, 2021
  • Jarrell, TX

Great Experience Thank you kb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall it was a great experience with few hiccups along the

  • Tyler T.
  • Verified HomeBuyer
  • July 20, 2021
  • Georgetown, TX

Overall it was a great experience with few hiccups along the way. The KB team was able to acknowledge and address my concerns in a timely matter. If anything was missed, a simple follow up seemed to suffice and any issues were taken care of. One complaint I will have is in regards to the choice of leaving the ugly, black tube for the AC condensation drain. I’ve never seen that before and every house I’ve lived in prior has had some sort if PVC piping going into the ground (sort of a French drain). It looks pretty shoddy while it kills my grass and serves as an ideal chew toy for my dog. ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Great experience!

  • James L.
  • Verified HomeBuyer
  • July 20, 2021
  • Elgin, TX

From start to finish, everyone associated with KB was very friendly, attentive and helpful. They went out of their way to accommodate me, and definitely surpassed my expectations.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Despite covid and the weather KB produced me a great new home!

  • Rhiana B.
  • Verified HomeBuyer
  • July 17, 2021
  • Uhland, TX

Despite covid and the weather KB produced me a great new home! Well built and the minor issues I've had have been addressed in a timely manner

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Direct communication & follow-up & commitment to client

  • Michelle M.
  • Verified HomeBuyer
  • July 16, 2021
  • Del Valle, TX

Great customer experience, working with the KB team was fantastic. Even in the midst of the pandemic they made me feel at ease.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The studio

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Del Valle, TX

Great value for a start home under current market. Need more consideration for normal design to fit for smaller house these days such as avoid door overlap when both open, two big oak trees in a very small from lawn that too close to drive way...

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 3

Thumbs Up KB Home and Kevin !!!

  • Ram P.
  • Verified HomeBuyer
  • July 14, 2021
  • Georgetown, TX

They are very responsive to our request. Quality of work is very good. Property Manager Kevin is very knowledgeable and always open to help. We are very satisfied with our new home. Thank you KB Home, Thank you Kevin.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick and easy

  • Israel E.
  • Verified HomeBuyer
  • July 14, 2021
  • Lockhart, TX

My loan officer was great. Always responded to all my questions quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Be sure to verify information given before making life-altering

  • John R.
  • Verified HomeBuyer
  • July 13, 2021
  • Leander, TX

Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.

KB Home responded:
Hi, John, we're very sorry for any frustration. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- James

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

KB Home - It was a nice experience buying home with KB home from initial

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2021
  • Manor, TX

It was a nice experience buying home with KB home from initial days talking to sales person to when home was ready.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - nice Builder

  • Elangovan S.
  • Verified HomeBuyer
  • July 13, 2021
  • Austin, TX

Overall Construction and post supports are very good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Thank you it’s nice house

  • Mustafa D.
  • Verified HomeBuyer
  • July 13, 2021
  • Manor, TX

Thank you it’s nice house

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5