KB Home Reviews in Austin, TX

Great process start to finish, but so glad we're at the finish and living in our home! Great sales, customization, lending, and closing process.

Overall it was a pleasant experience to work with Kb Homes.

It was a smooth process even with Covid.

I bought the house that I needed. I like mostly the living room. My kids, wife, and myself love our house.

Love my new forever home! I looked at many builders floor plans and construction, available lots and communities before deciding to go with KB Homes. The floor plan and space are just what I wanted, The people working for KB are great, providing personal care and very prompt addressing any issues since I have moved in. I have had no problems with the home and am very please with my choice to buy from KB.

The most bang for your buck!

Timely response to concerns and questions. Pleasant experience dealing with representatives.

All staff needs to communicate with buyer more often.

They are very understanding and helpful

Buying and building in the age of COVID is challenging. Our initial salesperson was laid off just as we were set to sign and the transition created misunderstandings. The building process was occasionally frustrating as I wanted to understand the end to end process and various steps along the way. Weekly I asked what work was slated. As a retired project manager, it would have been nice if the project plan was shared so i could better understand and anticipate. Also, during the build our home was struck by a lumber delivery truck. The phase 1 construction manager (Gilbert) failed to properly address my concerns. The phase 2 construction manager (Jerry) was awesome. The mortgage team (Denise) and closing team were also awesome. ... More

Will walk you through the process and answer any and all questions you have. Constant communication.

Nayeli is the beat sales that I have ever worked with.

Easy to work with and very fast processing for loans

Amazing with everything we did

KB made this experience very simple for us. We are in love with our home!

Great crew who worked on our home in Uhland, Tx

You are made to feel like you are the only homebuyer in the state. The salesman was amazing and stayed involved throughout the process. Also, customer service rep was so organized!!

How unready this house was to move in to. They are still coming out to fix stuff. Some of the people coming have even said this should have been done before I moved in. On a good note KB has done an excellent job of repairing or changing things.

Every single person that we worked With at KB was fantastic. From the sales office, to the design studio, through the construction phase, and afterwords was absolutely amazing. Any concern I had Was dealt with and resolved immediately. I never had to worry that my family and I wouldn’t be 100% taken care of.

I bought my house during COVID-19, when things were crazy and uncertain. They did their best to deliver the full customer service experience given the social distancing limitations. My sales consultant was very accommodating and quick to respond to questions/emails. She also sent periodic pictures of the progress. On the financing/paperwork side, I was a little confused and disappointed. Both of my loan experts got changed on me mid-purchase, which led to a lot of re-sending of things already sent, confusion, and frustration. My final down payment amount changed 3 times in one day (after I had already secured the cashier’s check). There was a shortage of appliances during this time and I had ordered a refrigerator for the house from the design studio. The fridge wouldn’t be ready in time for closing so they provided me with a loaner fridge, which I was then able to keep. There was then a lot of confusion and miscommunication about delivery of my other fridge. I was given a delivery date by one construction manager which we had planned for Thanksgiving week when I was off of work. When the day came, it turns out that the fridge had been sent back and the construction manager had left the company without communicating the fridge issue with anyone else. I spoke with the warranty guy who got right onto the problem. He put me in touch with the regional construction manager who then tried to troubleshoot the delivery of the fridge. The problem was that it could only be delivered the following week when I would be back at work. The regional construction manager was very accommodating about that. The fridge was actually delivered at about 9 that morning. Apparently it was guarded all day while it sat in my driveway. When I got home from work at 4, there were about 5 guys here ready to move the other fridge and install the new one! I was very impressed and pleased with willingness of everyone to go above and beyond to right something that was essentially beyond their control! Definitely put a silver lining on a situation that had become quite stressful! ... More

Easy to work with throughout the build.

Our agent and lender was excellent and kept us well informed. Overall our home is very nice, and the selections were better than other homes we looked at.

From start to finish our experience was wonderful. Prompt service and trasparancy were the key factors.

KB Homes was great to work with! With being a first time buyer and builder we were super nervous but they walked us through everything and were so helpful.

We love our home and all the features. We were happy to be able to personalize the floorplan as well as the materials. There is room for improvement on the overall finishing of the home but KB has been working with us to ensure that all details are taken care of.