KB Home Reviews in Austin, TX

This is our first home and it hasn’t felt like a joyful experience at all. Our yard was horrible. The sod laid was defective and dead and our yard was embarrassing. The yard is still it complete and we’re four months in. The driveway has holes and multiple marks, missing items still, paint marks, and uneven floors. The trades hired had poor workmanship and our home displays that. We’re honestly heartbroken and ready to sale. If you do build with KB in Texas please avoid the builder Gill, our first home is a disappointment. KB has quality office, bank, design, and customer service employees, however, the homes are not. ... More

I had my ups and downs in my experience with KB.

The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.

Best work and pricing !

Working with KB but I wish I could say the same about KB Home loans and their underwriting process.

Decent home with decent materials. Home price is decent compared to other builders.

We are satisfied costumers right now.

KBhome can build your dream home even not the top builder but they can do their best. They may improve the service that make you feel your spending value forever. Their finance advisor is excellent.

As my sales consultant John was always available and worked to find answers for the few questions he didn’t have answers for initially. He contacted me weekly with updates. Eric, the construction supervisor also contacted me weekly with updates and to review structural and mechanical amenities. All employees were always on time and very professional. Bret, my loan officer was also always available and extremely helpful . The follow up and detail in this company is amazing. Through each phase of construction I met new people. As the phases evolved the original people stayed with me answering all questions. By the end of construction my KB team included included 7-8 people. Someone always provided information I needed ... More

The sales experience with Severo and Jonathan was flawless. They both set the bar really high with the attention to detail and responsiveness. The construction portion matched the level of customer service set by Severo and Jonathan. Ray and Travis sent multiple updates a week and kept me in the loop throughout the process. There were multiple times we met up during construction to give me tours of progress and answer any questions. If there were any issues, they resolved them immediately. If I were to purchase another home I would request to work with these folks. However, I wouldn’t finance with KB unless there were good incentives and if I worked with Tanya. My original officer Jaimie, did not meet the expectations set but the rest of the process. No communication throughout the process unless I initiated the conversation but still took forever to respond if I even got a response. Did not educate me through the process so I felt I made poor decisions at the beginning. Didn’t explain things throughly. Towards the end of the process, Tanya took over and justified the wrongs. She did what she could to repair the relationship and I would work with her if I had the opportunity to. ... More

Highly recommend KB homes. Top 5 in services and lovely homes with reasonable pricing in the Texas areas

We love our home! It's extremely comfortable offers a great floorplan and is truly the best price per Sq Ft you can get in the Austin area. We would buy through KB Homes again. You do need to stay on their case about getting things fixed which can be frustrating at times, but ultimately they addressed all our concerns albeit not in the most timely manner.

I received my home as what I expected and thanks.

Satisfield by the process from sign in agreement to closing, people helped with the process whenever necessary.

The materials selection is important because the home buyer is able to choose what kind of product she needs. For example the the second bathtub in my home is cheap and small. It is difficult for any person to take a shower in that bathtub because it really small and uncomfortable.

Overall satisfied with the quality and experience

Very good experience in some aspect of the construction, design and quality of the materials used.

I recently purchased a new home, and while there are some positive aspects, I must highlight a few concerns regarding the walls, paint, and structural issues. 1. Uneven Walls: One noticeable issue with the house is the unevenness of the walls. Upon closer inspection, I noticed that some walls have slight bulges or dips, which affects the overall appearance and makes it challenging to hang artwork or shelves. 2. Paint Issues: There are several paint-related problems throughout the house. I observed uneven paint application in certain areas, with visible brush strokes and inconsistent coverages. While the new home has its positive aspects, such as its overall design and layout, the presence of uneven walls, paint issues, and structural concerns is disappointing. These flaws affect the overall quality and satisfaction of the purchase to an extent. ... More

very good experience working with KB

It’s a nice home in a nice neighborhood.

The sales person jason & supervisor Ray are very nice in response to any issue.

I like KB Home a lot. Sales rep is responsive; design center offer is customizable. I understand the complications of construction, but I am not having a good experience recently. I closed my home at the end of Mar. the first week after closing, heavy rain came and my neighboring sites mud flooded to mine. 1/3 of my yard has been buried since then. I communicated with construction and warranty so many times, but it is early/mid Jun now, my yard is still buried. It is hard to move around the yard and the standing water raised tons of mosquitoes. I need this to be fixed ASAP, but I don’t know how. ... More

Overall, the home building experience was pretty seamless and I am satisfied with the final product. Working with Juliet of KBHS Home Loans was a good experience but I did not agree with some of their policies when it came to locking interest rates and floating down rates. I had two mortgage brokers question the legality of their pay back policy if I were to switch lenders. I also missed out on the opportunity to float down my rate to 5.75% because I was just outside of my window for eligibility. For the most part, the builders were good but there were some instances where I pointed out issues or concerns and they were brushed off or made to seem unimportant. They eventually were able to correct all of the issues but it took a lot of follow up to ensure things were done proper. The design studio was great and there were a lot of excellent options to make selections from. My only gripe is the strict cutoff time for the end of your appointment. I was able to take my time on everything but my external selections. I had to rush to pick brick and color scheme and left questioning my decisions. ... More

overall good experience while purchasing

No review today thank you