KB Home Reviews in Austin, TX

It was great working with Garrett. He addressed all my concerns in a timely manner, regularly communicated progress of construction, and continues to offer quick and effective support throughout the warranty process.

This is my second home with KB. I'm looking forward to possibly buying a third in the future when the timing is right. Satisfied with both experiences overall.

Purchased a quick buy option. Oscar, from sales office, was fantastic. He would send me updated pictures of my house. The build took longer than I expected but due to supply chain issues and lack of workforce was reason for delay. Over all I am very pleased.

Good customer connect. Issues handling. Finishing could be better. Overall good experience.

kb home representative people are very helpful but sometimes the construction worker don't do their work sincerely therefore lot of minor issues

This is our first time buying a home, so we don't have much to go off of. Our experience could have been better. We did have a long delay on our house due to A/C ducting shortage. I do NOT recommend using their preferred lender. We did not know our actual close date till 3 days before. That was very stressful due to getting off of work last minute. Over all it was a stressful experience, but it could have been worse. On a good note Reggie and Rocky have been very responsive and helpful since we were introduced during the building process.

It was disappointing that there was water leaking in the walls after we closed. We had to live with holes in our walls for a couple weeks after that. We originally were given an upgraded oven because of backorder issues but the day of closing, a worker broke the glass so we had to be downgraded to what we originally going to get. Understandable but I wish we could have kept that upgraded model. Not all the holes were sealed and there was exposed wood that had to be dealt with after closing as well. We worked with some great people but wish we didn't have to go through all that trouble after closing. Zach was super responsive and we appreciated his help. ... More

it’s taking a 1 year to be done, i added outlet about 400$ in the garage and they didn’t tell me it’s already one there. Phillip and Daniel they’re great and very helpful.

The Sales Office was great, design studio experience was great. Everything was great until I moved in and I started noticing some not-too-great things. You need to keep following with them to have your issues fixed after closing. However, I like the fact that there are many avenues to report issues. Overall it’s a 4.5/5 for me.

Jaime with KBHs Home Loans was my best experience. She was on top of rising interest rates and gave me great advice.

KBHOME builds beautiful homes. I love that I can customize to my liking.

Good experience with them,highly recommended

Warranty man crazy. Spent 30 minutes in our house telling us what's not covered very rude. Cash to close a joke, I had to get another check at Navy Federal 2 hrs before appointment. KB team at Austin title. Blew it on HOA fees. Not all were listed. ie There were 2 transfer fees. I only knew of one. They should have known what the fees were. Had to find out the hard way on my own. Goodwin & Company is not easy to deal witrh.

Pretty good work House came out pretty good

KB team provided great customer service and communication throughout the build process. Attention to detail in the initial planning and continuous communication was key to ensuring our home was built to plan and our expectations. We had two significant issues during our build. First was a three month closing date delay as a result of material supply chain and labor shortages. The second was quality of workmanship completed by contractors due to labor shortage. We feel the KB team did their best to provide us a quality, on time product. We would recommend KB.

Lending team did a great job

Loved the experience. But I’m finding it hard to get someone to repair/correct a few things that was asked.

The experience with KB has been interesting. The amount of time it took to build was 11.5 months (estimated 6-9 months). The quality of some of the material was below par. Repairs have taken months to complete and I'm still dealing with repairs 2 months after closing. Overall experience was ok, but could have been better with customer service. Studio team was Excellent and took their time so I was happy.

Everyone was very accomodating and professional

The process took several months longer than discussed when signing the contract. KB refused to commit to a completion date until the day of closing. I do not like "estimated" and "we're hoping for" to control my life. We heard a lot of "possibly", "should happen", and "we don't know" as answers to our questions.

We really liked Bud. He was our initial contact with KB and unlike other builders we went to he was very down to earth and genuinely friendly. The Design studio needs to learn some things from him. Our experience with them was one that felt rushed and inconvenient to them after we were pushed a month because it snowed and they did not open for just that particular morning of our initial appointment. You should not get to treat someone as they have inconvenience you when you guys closed. Regardless of the reason. As for the actual construction process we felt it went as good as it could go with all the issues of COVID and shortages. However we did feel like the subcontractors got careless and lazy to finish out the house. I understand they were trying to get us finished up to meet our closing (which got pushed anyway) and maybe it is because of the year long warranty. The finish out just felt rushed and very much like the feeling "just get it done and if we have to come back during the warranty period we will". We get that and have been using it. But it felt like a lack of caring. Now that being said Kevin and Derek have rocked getting anything we need done. They both have been awesome and you should do what you can to keep them happy. Thank you, Bryan ... More

During construction there was a lot of rain Mud tracked in on lumber also, could have subs or punch people did not clean off caked on mud Its a great house. More cleaning during Build

Eventhough I had hit a few bumps along the way building the home, Elysia my sales advisor helped me through every step. We were able to fix all the issues in my home and she kept the communication going. I'm very grateful for her help and now I get to enjoy my very first home! Thank you all KB workers for helping my home get to my expectations.

Building process took longer due to COVID and shortage of materials and workers. Overall we are happy with our new home. KB employees were absolutely fantastic!

All was good from sales to the loan but the problem I had was getting the answers I needed from the construction team when the house would be ready so I could move out of where I was living but my loan officer Jason was on point to get all my questions answered even though it was not his job