KB Home Reviews in Austin, TX

Great job by everyone on the team!

The best place to build your house and really good costumer service

The whole process was easy and smooth. Happy with our new home.

Overall good but construction delayed for months and cannot reach people at higher authority.

Thank you it’s nice house

I love my home, it was built on time and I love the fact that I was able to communicate with the contrast needed and my questions were answered.

My sales person and super were both great!

House went up quickly. Had the winter storm not happened in Texas it would have been completed right on time. Team was helpful. I love my home.

Though the several-month construction process was frustrating in itself, the overall product came out a lot better than we had expected. After our home was finished, the construction team was very responsive to our requests to fix any issues we came across and ensured it was done correctly. The responsiveness to these issues after the construction process was quite refreshing given our experience during the construction process.

easy to work with, stay on top of progress and make sure to do a detailed walk through.

Not all options were disclosed at studio appointment. But other than that everything was great!

The KBhome studio represents are hard to reach. I’ve been leaving messages for 3 weeks. Still no response.

Time extra time in building.

The only down side was the underwriters were terrible ... aside from that every thing else was good.

Marc & Garrett were very helpful

As every thing in the life....good and bad things, nothing is perfect!

I am happy with overall experience apart from the design studio. I also filed a complaint for the design studio. Apart from that it was overall a good experience. Thanks, Soumava

Houses are expensive but also we need more upgrades which makes more expensive,,..working with the team of KB is great, it’s our first experience for home..we are satisfied..thank you

Everything moved along in a blink of an eye. The entire process was very good. The loan processor was design desk consultant and build site contractor were exceptional. My only wish is for a better conversation when setting up the build. We didn't recognize it wasn't what we thought it was until it had walls. Very odd how much you can assume in the process without even noticing. I'd suggest the actual build site contractor be part of that stage to ensure educated customers and reduce misunderstandings.

Overall it was a pleasant experience to work with Kb Homes.

Nayeli is the beat sales that I have ever worked with.

I bought my house during COVID-19, when things were crazy and uncertain. They did their best to deliver the full customer service experience given the social distancing limitations. My sales consultant was very accommodating and quick to respond to questions/emails. She also sent periodic pictures of the progress. On the financing/paperwork side, I was a little confused and disappointed. Both of my loan experts got changed on me mid-purchase, which led to a lot of re-sending of things already sent, confusion, and frustration. My final down payment amount changed 3 times in one day (after I had already secured the cashier’s check). There was a shortage of appliances during this time and I had ordered a refrigerator for the house from the design studio. The fridge wouldn’t be ready in time for closing so they provided me with a loaner fridge, which I was then able to keep. There was then a lot of confusion and miscommunication about delivery of my other fridge. I was given a delivery date by one construction manager which we had planned for Thanksgiving week when I was off of work. When the day came, it turns out that the fridge had been sent back and the construction manager had left the company without communicating the fridge issue with anyone else. I spoke with the warranty guy who got right onto the problem. He put me in touch with the regional construction manager who then tried to troubleshoot the delivery of the fridge. The problem was that it could only be delivered the following week when I would be back at work. The regional construction manager was very accommodating about that. The fridge was actually delivered at about 9 that morning. Apparently it was guarded all day while it sat in my driveway. When I got home from work at 4, there were about 5 guys here ready to move the other fridge and install the new one! I was very impressed and pleased with willingness of everyone to go above and beyond to right something that was essentially beyond their control! Definitely put a silver lining on a situation that had become quite stressful! ... More

We love our home and all the features. We were happy to be able to personalize the floorplan as well as the materials. There is room for improvement on the overall finishing of the home but KB has been working with us to ensure that all details are taken care of.

the virtual design studio was not the best experience.

good experience nothing to add