KB Home Reviews in Austin, TX

The people at kb homes are nice and professionals. The home buying process went smooth. They provide great customer service and quality workmanship.

The crew that builds your home to include the supervisors on the job are fabulous to work with. The after build help is not responsive and frustrating.

From start to finish all staff at KB were very friendly, knowledgeable, and will always answer any questions and concerns that homebuyers would naturally have. The quality of the home build got the highest praises from my agent and 3rd party inspectors I had come to the property. After moving in any damages, issues, will be addresses by KB promptly and professionally as well provided that the issues were not directly caused by occupants intentionally. Highly recommend people looking to consider KB homes!

We are very happy with our new KB home! The entire home buying process has been wonderful and we have worked with such great people! Phillip was wonderful to work with and communicated with us on everything we needed to know, even going above and beyond in making us feel welcomed into the community! Then KC helped us feel comfortable in our home with a wonderful orientation and made sure everything was ready for our move in. Since then we have been working with Zachary on any warenty issue (small little things here and there) and he has been extremely attentive and quick to get the issues resolved immediately. We cannot stress how thankful we are for these great people and for our beautiful new home. ... More

As my first home, this was the best decision I have made. Kb made the process extremely easy and has been there throughout the entire process to assist me with anything I needed. Thanks to the KB team for all the help.

It has been 2 months in our new construction KB home and we are very pleased.

From the sticker in our attic window, our warped stairs, cracked cabinets and leaking backdoor. We feel overwhelmed with the large and small issues. I'm disappointed with the quality in the carpet and bath/shower combo. Our grass in the back yard is muddy an uneven. The quality of our home did not meet the value of what I paid for the home. Carpet with no padding is coming up on the stairs, our cabinets still have a spit, what we were showed in demo to our $3000+ tub shower combo was extremely misrepresented. The communication between our builder to us and the rest of Kb was terrible. Deb was amazing giving us the start of our home, however the design studio and what the builders presented was night and day. ... More

There are always horror stories you hear about new home builders and owners who are unhappy with their new home. Our story is NOT one of those stories. Ours was a great story, a pleasant story, a great home, and continues to be to this day. From the design studio, to KB Home Loans, to now living and loving our home - KB Home has be a surprise in the many things they have done for us and our home. The little things in the home that take a lot of the worry out home ownership. Lots of included items that you might take for granted are there so we dont have to worry about them. Sure, it's not 100% perfect - there are a few very minor things I might have liked to seen done differently. But I tell you it is pretty darn close to perfect. I dont believe any other builder could have done a better job. Thanks! ... More

I believe the builder is sincere in providing a quality home to its customers

Over all is good

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot inexperienced) are doing incorrectly....also don’t rely on the “inspections” made by the construction manager... we have had a lot of issues that should have been taken care of during points of inspection and weren’t. Overall, we are satisfied with the home and the KB team for striving for 100% satisfaction. ... More

KB is super responsive. The homes are high quality. I am very happy with my purchase.

Our sales rep and superintendent were very responsive, easy to get ahold, kind and always went the extra mile for us. We did have an issue at the end of our closing that took a call to corporate to handle but our sales rep and super were there guiding us through the process every step of the way. They made this experience 100 x's better. Thank you both for everything.

We LOVE our house!!!

KB Home did a great job working with us and helping us even after we moved into the home. Their process was easy to use and they were usually quick to respond to issues we have.

Price per square feet is lower than the market, therefore good value for the money.

Excellent

A person usually doesn’t build a home in retirement. For me, however, it was a good decision and a great experience. All of the KB Home team (sales, construction, design studio) were a pleasure to work with and were always responsive to my concerns and questions

I had a great process throughout the building and moving in process! Highly recommend KB Homes!

KB is doing good job.

I love my new home because it have a similar floor plan to the house i just left in San Jose CA, I love the home, the quality, the cul de sac, and its just the right size,

Very responsive , courteous, and follow through team.

Excellent buying process every was so smooth.

We got to pick everything including the lot! For first time home buyer this was much easier than competing with other buyers on the market for existing homes instead of a opting for new construction.

Very happy with the experience KB offered