KB Home Reviews in Austin, TX

Please make sure you are in contact with the staff and have items prepared. Don't be afraid to ask questions of any sort.

Way too manny small issues with the home

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot inexperienced) are doing incorrectly....also don’t rely on the “inspections” made by the construction manager... we have had a lot of issues that should have been taken care of during points of inspection and weren’t. Overall, we are satisfied with the home and the KB team for striving for 100% satisfaction. ... More

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible.

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home.

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great!

Good price. Cheap materials

There was a rush for me to take possession of the home. The builder could have spent a couple more months. There are many that are not working properly - the walls "flake" very easily, Do was off kilter, water doesn't come out to some of taps, the kitchen faucet is already loose, the cable plus are in strange places....I was promised a fan for the KB Home design studio experience .... never happened....I would not buy another KB Home.

I provided the issues what I have seen before the closing and only couple of issuse were fixed until now. Provided all issues to the warranty guy as well and no repsonse until now. Construction is pretty below standards. It’s been littke over a month for me the new house and I see new issues which I am listing out currently.

If you are optimizing for the price, KB is the builder to go for. You get what you pay for. Usually, there are no high ceilings. Even gutters are not included in the base price. The finish will not be as great as other builders in the market.

Mid-level workmanship & materials for a high-quality price.

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

Good

Our GC Jeremy was phenomenal and was always helpful. The overall experience was ok. The workmanship of the trades is sub par just doesn’t seem like they care. It took a year to finish the house but not too bad. KB provides a quality product and I’d say probably the best builder in our area. I really like how they use metal posts for the fence because a lot of builders just go with wood. Once again Jeremy the GC was excellent!

I am just ok with overall experience ,materials wasn’t as expected but in studio I forget her name but she helped us to choose really good things for home and also our Leander was also very helpful In the interior many more small things left incomplete.they have lot of cleaning issue,

Mortgage team, salesman &. Warranty specialist are good but as a home buyer I am not satisfied with KBHome because builder did not provided BASIC facilities in the house like, GUTTERS, SOFTNER LOOP, SPRINKLERS atleast BLINDS.

Low scores are due to construction foreman and issues still not resolved.

communication is a huge issue. There were several times when valuable information was not passed over to us as home buyers (like the closing date being moved). I understand delays due to shortages and labor but I expected to be told about them. Also, it seems that after you close you are on your own. We had an issue with water coming back into the house after the water softener drainage pipe had become backed up. The warranty rep told me to get some towels to clean up the dirty water that had saturated my carpet. I tried to reach his manager and got no response. Would not recommend KB.

I don't like the time they made me wait for the house, in fact, the house has many details inside and outside

Overall not so good experience buying home at KB.

Great home but the experience was a nightmare.

Easy to work with and very fast processing for loans

Sales was the only this we are satisfied because of Adrian . We closed some of the work which was pending promised to be taken care of later like landscaping it’s has negative slopes which happened while installing sprinkler system

It’s not bad not good

If you go with KB home, be really careful with your studio selections. Purchase as much of that as you can outside of the studio. And check on your home weekly as it’s being built.