We closed 2 months ago. Much of our original punch list is still not repaired. The ceilings in 2 rooms began to sag. They've come in twice, ripped ceilings down leaving us without access to the master bedroom and living room/ kitchen. Ceiling is still not right, lights are removed, crown molding removed and damaged. And they have not shown up the last 2 days when they were scheduled, so I'm left without full access to my master bedroom. "I had an emergency at another location" and "I'm swamped, I couldn't get there today", after being told by the regional construction manager my home was a ...

KB Home responded:
Hi, David, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss these and any additional concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

so bad

Abbas M.
Verified HomeBuyer
June 12, 2020
Leander, TX

contracture manager and financing they did not knowledge . Some place my home has problem and we had not orientation and we never get our house on time.

KB Home responded:
Hi, Abbas, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -James

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

KB Home - No anybody respond, very careless,and not good materials.

Narayan K.
Verified HomeBuyer
April 21, 2020
Austin, TX

No anybody respond, very careless,and not good materials. My house wood carpet moving.

KB Home responded:
Hi, Narayan, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience

Darren G.
Verified HomeBuyer
April 21, 2020
Leander, TX

no one listens anyways why write the story again

KB Home responded:
Hi Darren, we are sorry for any frustration and would love to have somebody contact you. Please e-mail us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as quickly as possible. --James

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Overall, a very positive experience

Robert R.
Verified HomeBuyer
January 15, 2020
Elgin, TX

I had a problem during the framing stage, but KB was on it quickly and resolved it to my satisfaction. Everyone I dealt with at KB was friendly, responsive, and professional. The design center was awesome. I was impressed by the efficiency with which KB built the home. Whomever designed the 1491 floor plan really knew what he was doing.

KB Home responded:
Hi, Robert, thank you for this feedback on your experience. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

Andres M.
Verified HomeBuyer
May 22, 2019
Georgetown, TX

You guys need to do a better job on everything

KB Home responded:
Hello Andres, we are sorry for your frustration. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

KB home are garage

Navindra P.
Verified HomeBuyer
February 06, 2019
Manor, TX

There home was not done the right way when you walk the floor make noise the front door it not straight the wall is not straight the concrete also not straight. I wouldn’t recommend any one to kB home

KB Home responded:
Hello Navindra, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Current evaluation based on rotted wood fence.

Scott P.
Verified HomeBuyer
January 29, 2019
Georgetown, TX

Two sides of the backyard fence are made of the cheapest driftwood. Even a small dog can push its way through and 2 dogs have come into my yard through that flimsy fence. And when it rains, the wood is soft and can crumble off by itself. Why would a builder use that type of "wood" for a new home? I've been without the screen to my master bathroom window for almost 2 months now. KB Homes should follow through with replacing the 2 sides of rotten wood/fence and providing the screen for the master bathroom window.

KB Home responded:
Hi Scott, We're sorry for any frustration with your fence and screen. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

KB Home

Customer Reviews

Stay away! No follow thru, TERRIBLE quality control

so bad

KB Home - No anybody respond, very careless,and not good materials.

Horrible experience

Overall, a very positive experience

Disappointed

KB home are garage

Current evaluation based on rotted wood fence.