KB Home Reviews in Austin, TX
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Austin Homeowners Have to Say About KB Home.
Read all 1140 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Austin Area
View Homes
Customer Reviews
Current evaluation based on rotted wood fence.
- Scott P.
- Verified HomeBuyer
- January 29, 2019
- Georgetown, TX
Two sides of the backyard fence are made of the cheapest driftwood. Even a small dog can push its way through and 2 dogs have come into my yard through that flimsy fence. And when it rains, the wood is soft and can crumble off by itself. Why would a builder use that type of "wood" for a new home? I've been without the screen to my master bathroom window for almost 2 months now. KB Homes should follow through with replacing the 2 sides of rotten wood/fence and providing the screen for the master bathroom window.
KB Home responded:
Hi Scott, We're sorry for any frustration with your fence and screen. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Fire ants everywhere, need to treat before moving in
- Karen S.
- Verified HomeBuyer
- January 27, 2019
- Leander, TX
Fire ants everywhere, need to treat before moving in
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Feedback (MC)
- Matthew C.
- Verified HomeBuyer
- January 24, 2019
- Hutto, TX
Great job!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - We bought house more than month ago & master bathroom sink is
- Pratima P.
- Verified HomeBuyer
- January 24, 2019
- Pflugerville, TX
We bought house more than month ago & master bathroom sink is leaking already & have water puddles underneath. Due to that issue, the cabinet got damaged too. I think KB home use very cheap materials to build home. How can we trust KB home, since we already have major leak issue after one month. Very disappointed & price we paid is way more because the materials used are very cheap.
KB Home responded:
Hi Pratima, we are very sorry for your frustration with your bathroom and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Excellent customer service
- Randy A.
- Verified HomeBuyer
- January 24, 2019
- Hutto, TX
really good buying experience from contract to closing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I like everything I have in my new home
- Samuel L.
- Verified HomeBuyer
- January 22, 2019
- Round Rock, TX
I like everything I have in my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy buying home from KB Home
- Pydi P.
- Verified HomeBuyer
- January 22, 2019
- Leander, TX
I am very happy with the home. Except few minor issues, which already taken care or being taken care by KB Home, we are very pleased with the house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home!
- Justin K.
- Verified HomeBuyer
- January 21, 2019
- Manor, TX
The whole process was smooth and I love my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home in Manor
- John L.
- Verified HomeBuyer
- January 18, 2019
- Manor, TX
Awesome experience from start to finish!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
would buy again from KB homes
- Carroll C.
- Verified HomeBuyer
- January 17, 2019
- Round Rock, TX
It was a great experience buying a brand new home and working with the builder. Everything came out as the contract spelled out or better. No problems
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good first home buying experience
- Hesper L.
- Verified HomeBuyer
- January 17, 2019
- Round Rock, TX
For the most part everything went smooth. We found some minor things but it’s part of buying a new home. The responsiveness on these issues were great. Constant follow up was great as well. I always had someone to go to and I was heard
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Over all great home and frienly staff.
- Anonymous
- Verified HomeBuyer
- January 17, 2019
- Austin, TX
Over all great home and frienly staff. Need to take more time in bulding home making sure all is complete..
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Incredible
- Sheila H.
- Verified HomeBuyer
- January 17, 2019
- Hutto, TX
Experience was smooth and easy. Communication limitless. Kept us informed through the entire process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love our new home
- Anonymous
- Verified HomeBuyer
- January 17, 2019
- Hutto, TX
Love our new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB home made my first home buying process an effortless and stress
- Scott C.
- Verified HomeBuyer
- January 17, 2019
- Del Valle, TX
KB home made my first home buying process an effortless and stress free experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highly recommended!
- Kimberly M.
- Verified HomeBuyer
- January 17, 2019
- Round Rock, TX
My home is lovely and the buying and building process was fun and simple thanks to everybody involved!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience with KB homes
- Steven J.
- Verified HomeBuyer
- January 17, 2019
- Kyle, TX
Friendly and professional. Highly recommend.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Service
- Scott A.
- Verified HomeBuyer
- January 17, 2019
- Pflugerville, TX
Stay involved with every step.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great customer service!
- Hiep H.
- Verified HomeBuyer
- January 16, 2019
- Round Rock, TX
Great customer service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My forever home
- Heather Y.
- Verified HomeBuyer
- January 16, 2019
- Pflugerville, TX
The whole staff at KB is amazing. From start to finish they are right with you. Even after closing. I highly recommend it for your next home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Team
- stephanie R.
- Verified HomeBuyer
- January 16, 2019
- Round Rock, TX
I was happy with the entire process, and any issues that came up were promptly dealt with. Highly communicative.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
5 stars
- Calvin W.
- Verified HomeBuyer
- January 14, 2019
- Austin, TX
Mandy Lord lender is 5 stars.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good price.
- Anonymous
- Verified HomeBuyer
- January 13, 2019
- Leander, TX
Good price. Cheap materials
KB Home responded:
Hello, Christopher, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Lynn
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 5
KB Home - Thanks
- Randy C.
- Verified HomeBuyer
- January 12, 2019
- Del Valle, TX
Thanks
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The best home buying experience
- Shara T.
- Verified HomeBuyer
- January 11, 2019
- Round Rock, TX
The team from start to finish was helpful in offering information and explanations as needed. Weather was the only time frame changer... and even then, from contract to close, there was only a few week delay... again due to weather. The team still continues to follow up with us, even 6 weeks after we moved in.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.