KB Home Reviews in Austin, TX
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What Austin Homeowners Have to Say About KB Home.
Read all 1126 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home
has 4.6 out of 5 stars in Austin Area
1126 Reviews in Austin Area
KB Home in Austin Area
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Customer Reviews
Current evaluation based on rotted wood fence.
- Scott P.
- Verified HomeBuyer
- January 29, 2019
- Georgetown, TX
Two sides of the backyard fence are made of the cheapest driftwood. Even a small dog can push its way through and 2 dogs have come into my yard through that flimsy fence. And when it rains, the wood is soft and can crumble off by itself. Why would a builder use that type of "wood" for a new home? I've been without the screen to my master bathroom window for almost 2 months now. KB Homes should follow through with replacing the 2 sides of rotten wood/fence and providing the screen for the master bathroom window.
KB Home responded:
Hi Scott, We're sorry for any frustration with your fence and screen. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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