KB Home Reviews in Dallas, TX

Good Builder. But they don't have much design options and we need to go with very limited options.

Very poor quality home and facing lot of issues with new home

First time New Home buyer. Excellent experience and very good home quality

All good. No issues with Builder But Materials are not that much great.

Both my sales person Juli and my builder Ron are amazing. They addressed all my issues on time and were always easy to reach to. Thanks and good luck.

It was a wonderful experience

The sales and construction teams were constantly in touch with us through weekly construction updates.Even after closing, the construction team was constantly in touch with us and fixed any issues we faced.Overall it was a good experience and good team.

There was an existing drainage issue. KB's representative and her manager assured us that the drainage would be addressed in a couple of months last November. It has been seven months, and my driveway was flooded with water last night after the rain. I tried to follow up, but there was no response.

Like most builders, they ran months late in delivering. The value for the price paid is low. Poor finishing of the house in the final laps. We had to go after them to get things addressed. It was stressful, time-consuming, and frustrating to deal with a builder that was not customer-centric.

Submitting an offer to this house and sale person's responses were very prompt and smooth. The house is blocking lots of noise from outside. The looks from the outside is very stylish. But there are things I hope I didn't see after moving in are following. #1. Lots of construction leftovers are buried under my lawn. I had to dig out trashes, various sizes of cement blocks, plastic vinyl, etc. I expect more in different sections. #2. There are holes in the garage wall. #3. Nails are visible in the one of bathrooms. #4. Windows sizes are not consistent. Bottoms and top widths are different here and there. #5. I hear quite squeaking noises on the 2nd floor and stairs while walking around. I hear this kind of noise from my mother-in-law's house which is more than 30 years old. ... More

Very regular in terms of maintaining the timeline for the house built up V as in customer have to keep an eye on any issues on in the stage you can figure out Lot of things were broken and you should have caught by the construction manager, but it is not done so be very careful dealing with this guys

I'm actually really tired of these surveys - We had a really terrible experience, made the home buying process even more stressful than it should have been. The sales rep quoted us the incorrect pricing and was inconsistent throughout. The trades that were hired to do the job drew profanities on our things. However, the builder worked his hardest to correct things done. Chris actually cares. Steven doesn't

Sales staff and home builder are highly professional and very quick about n responses and attending to issues

Had worst experience with KB. The build quality is poor. The things they promised were not done before closing. Now we will have to follow up and wait on things. We felt like as if we are buying an old house. Lots of textures and paints were not properly done. Lots of damages to cabinets. If we asked them to fix before closing they were not ready to do it and we were forced to close and get them fixed after closing. Really not worth the price we paid for.

Many of the trades did poor quality work. Now we are 2 months in the house and still waiting for them to come correct the mess they made. Extremely disappointed in this. I'm still looking for reasons to love this house, but it's been a struggle. As of right now, I would not recommend a KB home.

KB home loan team is the worst in my experience. They fail to provide me the options and the lock terms of 7 months and the extensions. I have a credit score of 809 still ended up with 6.25 percent interest with their proposal to lock for 12 months. Where as other neighbours got other locking months and rate, and information of what to do when construction time extends.

After closing customer service has been horrible. 10-day visit work has been pending for 8 months. Hate how you deal with customers post-closing

Its average experience with my purchase

I recently had the unfortunate experience of building a home with KB Home in the Winn Ridge community in Aubrey, Texas, and I would not recommend this builder to anyone. From the start, our project was plagued with delays and issues, from the pause in construction for three months to allow for resources to be devoted to other projects, to struggling to pass pre-dry wall inspections, and ordering materials short of what was needed. The project team seemed unable to deliver on reasonable estimate timelines, causing great inconvenience to my family, and we ultimately missed a 120 day lock rate agreement with KB Home Loans. The lack of professionalism and empathy from the project team was also a major issue, and it felt like they needed help to get the job done. We were left feeling disappointed and stressed, and it has been over two months since we moved in and our sentiment has not changed. In conclusion, my experience with KB Home was far from the American Dream and I would not recommend this builder to anyone. ... More

House was built per expectations and value for money was indeed great.

House is unfinished. Had to claim warranty to fix around the house.

Take forever to have them come to fix stuff

Let me advise one thing on the A/S work schedule. I would like to ask you to take care of customer point of view for the schedule. You are saying M to F 9am to 5pm only for this A/S. What should we do in case of nobody stay at home during weekdays. Then we can not get A/S? We are having inconvenience and stress. Please coordinate to work on Saturday for this kind special situation. Thanks.

This is my second home that I have purchased with KB. The first home that I purchased was in Sacramento, CA. We had some build issues but most of them were resolved in a timely matter. We moved into our new home on 10/7. We first started with a close date that was changed at the last minute. Our rate was already locked in for 10/7 so we had no choice but to close. Trusting the superintendent, we thought majority of the issues would be resolved. We got a 3rd party inspection prior to close which uncovered even more issues. The superintendent lead us to believe that the issues would be resolved and there was no need to worry. Two months later we still have a list of major issues that need to be fixed. To avoid unnecessary cost and time spent of their superintendent, KB needs to invest in a QC group. I think it's more important to build a quality product than to allow a family to move in and encounter unresolved issues that could be avoided. ... More

Overall, the experience was subpar. Everything was going great in the process up until the point we signed our purchase agreement. After that, we went to studio and picked out all of our upgrades. Options were mispoken for, for ex: sprinkler system/gutters not included and were told they were. We upgraded to all gas appliances and upgraded appliance options and somehow they mistakenly did not include gas drop ins for our most important appliances such as the dryer and double connvection oven. We paid an additional $6700 for upgraded vinyl flooring that was terribly placed in some sections(you can feel the vinyl move.) we paid an additional $3400 for our countertops and they were misplaced and uneven with completely obvious and terrible placement seams. Our kitchen cabinetry was not flush with the wall and our cabinet sticks out from the too of the cabinet and retreats into the wall about half ways in. We have cracks in evidently every room downstairs as well as some upstairs cracks as well. Our upstairs tub was likely not plum becsuse it drains extremely slower than all of our other tubs. Our sod/plants were dead upon recieving our home and were told they'd be replaced as soon as we moved in, but a month later we were still waiting for them to get estimates to replace it and not guarenteed that they'd fix it after they told us they would. We ultimately decided to come out of pocket to replace the dead sod and install a sprinkler system. We've been told straight up that the new drywall contractors will not come fix the last drywall contractors mistakes and that they're too busy to fix our issues. We were told all settlement cracks however the size are always addressed at the 10 month mark and not immediately. The date we tried to move in we noticed our furnace was not turning on and had to wait FOUR days for the "emergency line" to dispatch out an HVAC company to repair the furnace. The issue was diagnosed as a miswired unit, so it was impossible for KB Home to ever inspect and evaluate if the unit was even working before we were given the home. The walk through was fairly rushed so we could close on the property and to be frank the walk through was more just a highlight of the basic features of the home. We got bounced back from person to person and superintendent to superintendent until someone finally took the phase and finished it. Even so, we had an 18 month build. We purchased at the end of April 2022 and Closed Mid- October 2022. We didnt recieve the guarenteed closing date until two weeks prior. Getting them to schedule people accordingly to come make repairs has been a struggle because they never show on dates we are told. There is an underwhelming determination to help us fix the issues and it's almost like we are bothering them to fix issues that should have never existed and then persisted. It has been extremely frustrating to be told there is no time to help us with all these issues because they are too busy with other jobs. Its been over a month and many issues are still unresolved. We like our house, but we are just extrememly dissatisfied and disappointed in the worksmanship. Everywhere we look, there is something wrong. I dont think any new home owner would appreciate that. KB Finance was okay. They were attentive and tried to help to the best of their abilities. ... More