KB Home Reviews in Houston, TX

Was made fit to the job

Smooth experience, very helpful with the process of the loan.

Good overall experience, great response to service requests.

Not Happy with quality of the completion

Purchasing my first home with KB Home was an excellent idea and one that I am so glad I made. My parents have had 5 homes built from the ground up and my brother and his wife have had 2 homes built, but they have said numerous times that their experiences were nothing like mine with KB Home. The biggest difference was the communication I had with the team of individuals working for KB Home and assisting me throughout the process. Jackie, Paul, Desiree, Jake, Victoria, and Shelbi were so helpful and consistent in communicating with me weekly. If questions arose, I could easily text or email them and they were quick in responding. Even after purchasing my home and moving in, I still am in contact with Jackie, Jake, and Shelbi - they have become like family, patient with me and answering questions along the way. Building with KB Home is building with family. ... More

Everyone in my team from Greg in sales, Phillip and Nathan (project managers) and Annie at the design studio were wonderful! They were always willing to answer questions and walk us through every facet of the process.

Brittany and sapna made my experience awful.Mohammed is a great loan officer and the warranty team is excellent

Okay buying experience. Fixes problems quickly that should have been fixed before closing.

Amazing nice work carried out.

I loved my experience with KB homes!

The quality of the house is not matching with the quality that I saw in the show unit. The basic option for kitchen cabinets is very cheap and not made from durable wood or timber. It was a manufactured wood and easy to break. The plumbing features are not durable compared to the price that I paid for. All my doors are scratched during construction and the builder did not replace them. Instead they just repaired them and I had to accept it because the construction was behind schedule and I didn’t want to delay the turnover process. Window frames plastic / PVC made from low quality material and there is no sound insulation with exterior environment. Basic paint is not durable and easy to catch dirt and hard to clean (need to repaint and can’t be cleaned) a lot of options are not covered in the base price like: 1- mini blinds. 2- fridge, washer, dryer 3- front and rear gutter 4- microwave. 5- double switch for ceiling fan. 6- garage door opener. 7- sprinkler system. People used to eat inside the house during construction and they used to walk with their shoes on the new carpet. The vanity faucets are not sealed properly and it was leaking inside the cabinets. There is no sound insulation in the interior partitions. KB home did not treat their customers equally. My neighbor got $10k incentive and was able to book his loan rate in Feb 2022. I was informed by the sales team that I can lock my rate in May. This is way below average compared to the current prices. ... More

During construction, my husband and I delightfully witnessed a prepared pathway to our home and every home under construction. The home was regularly cleaned during construction. We visited other "high end" builders and was shocked to see the deplorable conditions of their construction environment. After move-in, we had some minor “adjustments” needed. We know problems may arise. It’s the way the problems are handled that makes the difference. The customer service team (Shelbi), has been quick to respond with good solutions. We are happy with our purchase.

Wonderful first home building experience.

The communication could have been better.

Donnie and Mark were outstanding. They stayed in communication with me from start to finish and answered all questions in a timely manner.

Buying my first Home should t had been so stressful. And now that I’m close and paid my payment I can’t get my contact person on the phone. Sad but never again.

great title company. Memon, Younus M

Affordable price but still get all comfortable and convenient for your living needed

Great communication during building process. So far communication continues with any concerns

KB makes you feel like family. Trustworthy and the best decision I’ve made. The team works together and is responsive in troubleshooting. Easy to work with and great at making sure you are the happiest client alive. I worked with Thomas on the build and he has made sure all my needs are met.

From sales lady to management builder to closing title company, EVERYONE I’ve spoken too has been amazing to my family and myself. First time home buyer’s and it was a smooth ride for us. Thank you again KB home team

Very satisfactory after sales service

Definitely a great builder with great customer service. Would recommend to anyone.

I was satisfied with KB Home’s services.

Great professionalism from all staff members! Smooth process. Quick construction