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KB Home Reviews in Houston, TX

What Houston Homeowners Have to Say About KB Home.

Read all 1010 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Houston Area

1010 Reviews in Houston Area

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.6

Responsiveness 4.6

KB Home in Houston Area

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Customer Reviews

KB Home - Great price and costumer service

  • Juan G.
  • Verified HomeBuyer
  • December 08, 2020
  • Houston, TX

Great price and costumer service

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great people to work with!

  • Javier P.
  • Verified HomeBuyer
  • December 01, 2020
  • Magnolia, TX

Great people to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great KB Team!

  • Marisel E.
  • Verified HomeBuyer
  • November 18, 2020
  • Houston, TX

David (sales consultant) & John (project manager) were truly a pleasure to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - A very nice and quiet community!

  • Dinesh B.
  • Verified HomeBuyer
  • November 18, 2020
  • Conroe, TX

A very nice and quiet community! KB Homes are energy efficiency built, have great design and are affordable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The updates and commmnication.

  • Christiana D.
  • Verified HomeBuyer
  • November 11, 2020
  • Richmond, TX

They are very professional, keeping you updated with any new development.Keep up the good work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home In Westview Landing

  • Dharmik M.
  • Verified HomeBuyer
  • November 10, 2020
  • Houston, TX

Overall the experience was great! I give them 5 stars on everything. Only thing I put low was the quality of workmanship. I had to be very hands on with the home since day one (frame placed 1" to the right on foundation, house color painted in correctly, additional minor damages happening after each team visited (I.e. carpet team broke baseboards, painting team broke garage drywall, landscaping damaged garage floor.. list goes on). After closing, I also noticed some things that were not done right (unnailed backyard fences & loose door knobs, unpainted areas showing drywall color especially ...

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - The whole homebuyer process was stressful but KB homes made it

  • Tony C.
  • Verified HomeBuyer
  • November 08, 2020
  • Houston, TX

The whole homebuyer process was stressful but KB homes made it painless as possible throughout the process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Up grades and completed in less than 5 months

  • Ricard V.
  • Verified HomeBuyer
  • November 07, 2020
  • Katy, TX

Financing with Kb save money

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall process was long and frustrating not KB’s fault but our

  • Beatriz N.
  • Verified HomeBuyer
  • November 06, 2020
  • Katy, TX

Overall process was long and frustrating not KB’s fault but our Bank loan process. Overall experience with builder was great. House was ready to move in. There a few things that need to be fixed after move in that we haven’t received any response or done yet.

KB Home responded:
Hi, Beatriz, thank you for this feedback on your experience. Let us know if we can be of any assistance regarding these outstanding issues at CustomerRelations@kbhome.com. Enjoy your home. – Brian

Total Score 2


Quality 4

Trustworthiness 4

Responsiveness 3

Love KB

  • Jaqueline A.
  • Verified HomeBuyer
  • November 05, 2020
  • Houston, TX

Love KB, awesome experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism

  • Olalekan A.
  • Verified HomeBuyer
  • November 03, 2020
  • Katy, TX

The unique and professional way they treat their customers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome!

  • Darcy R.
  • Verified HomeBuyer
  • October 29, 2020
  • Pearland, TX

We had an awesome experience with KB homes. Landress had been an exceptional contact person, she attended to our needs promptly. Blane as well did a very good job making sure any issues in the house were addressed timely. As a first time home buyer, everyone at KB homes made everything so streamlined. I am so happy with our house, it is made beautifully. Kudos to the team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Always Very Responsive

  • William A.
  • Verified HomeBuyer
  • October 28, 2020
  • Magnolia, TX

The KB people were always very responsive and helpful with the entire process - Sales, Showroom selections, Construction Management, Closing, After closing touch ups and follow ups. A great group of professionals who have been a pleasure to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We love our house

  • Steven M.
  • Verified HomeBuyer
  • September 22, 2020
  • Katy, TX

Great experience seeing our home being built. Everyone took care off, no complaints just gratitude .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything good

  • Santiago F.
  • Verified HomeBuyer
  • September 22, 2020
  • Richmond, TX

It was everything good for now, the house design are really nice

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceeded Expectations!

  • Tracy T.
  • Verified HomeBuyer
  • September 22, 2020
  • Katy, TX

My KB home was exactly what I wanted and exceeded my expectations from the sales staff down to the construction quality of the home. I would recommend KB homes to anyone who wants to strike a balance between quity and cost. I don't think you'll be disappointed!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience overall

  • Hassan M.
  • Verified HomeBuyer
  • September 21, 2020
  • Richmond, TX

Home buying process with KB Homes from start till the possession of the house was pretty smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB values responsiveness

  • Patricia R.
  • Verified HomeBuyer
  • September 09, 2020
  • Houston, TX

This is my second KB home purchase. Their sales and construction staff make the difference. Their home quality, layouts, options improve with each generation.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Builder overall, 10/10.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • Katy, TX

I will recommend KB Home for keeping deadlines very accurate. Team members are very helpful from the sales department to the design studio then to the construction members. Also the customer service, great people, thank you for building our beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great product

  • Algarie G.
  • Verified HomeBuyer
  • September 08, 2020
  • Magnolia, TX

It’s been a month since we moved into our home. We have been very pleased overall with the workmanship of this product. It is indeed a very good investment. We are very happy so far!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience with KB Homes

  • Marco C.
  • Verified HomeBuyer
  • September 03, 2020
  • Katy, TX

Friendly, professional and responsive staff; especially Alma and Bobby amazing experience with both. On the lending side not so much with our loan officer there were times we had to leave multiple messages and it took days for us to hear from him, maybe he is overworked and needs an assistant or perhaps they need more loan officers to handle all of us home buyers in a more efficient and timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Make sure the landscaping is taken care of before closing.

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2020
  • Rosenberg, TX

Make sure the landscaping is taken care of before closing. We are having issues to resolve after closing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent

  • George G.
  • Verified HomeBuyer
  • September 03, 2020
  • Katy, TX

Great people to work with. Very nice houses to choose from.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Customer Service

  • Gary D.
  • Verified HomeBuyer
  • September 02, 2020
  • Pearland, TX

Customer service has done a poor job on fixing a simple landscaping that I have had from the moment I moved into my new house. The company that KB does their landscaping with has damaged some of my property and has failed continuously to resolve a simple issue. I am going on two months in living in my new house and have yet to fully enjoy my yard. My experience in purchasing my first house has been stressful and disappointing.

KB Home responded:
Hi Gary, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding these and any other concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Overall Home Buying Experience

  • Brian M.
  • Verified HomeBuyer
  • September 01, 2020
  • Rosenberg, TX

The KB homes are well built....although we went with different lenders than KB (since the rates were better for us that way). The warranty on the home and its hardware are honored and the customer service is genuine.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4