KB Home Reviews in Houston, TX

Sales promised a complete home in 6 months however the construction team said it would be closer to 9. So from the beginning, I was being misled. My weekly updates were not always kept, one time i had to ping the construction mgr as I hadn't heard from him in a month. The updates were never complete. If 5 things were complete, i was informed about one. Sales promised weekly updates and photos and that never happened. I hired a 3rd party inspector and he pointed out issues that I then had to beg to get addressed. The best advice I would give someone is research everything and stay in top of the construction team. Get a 3rd party inspector. Loan and design studio personnel were top notch. I felt pressured over and over again to rate the team with 10s even though they know they were not warranted. ... More

I'm Happy with my kb Home

I was able to get more house for price I paid

Visit your future home periodically, to detect issues in the construction process and ask for corrections every step till conpletion

That once you sign the design contract, there is no going back. Even if you want to change something the very next day. So leave some time between the two design appointments so that you can decide whether you want to change your mind or not.

This is my first home buying experience and I am happy to enjoy the journey with KBH.

Working with Chase was a great experience. He made sure any issues were taken care of promptly and was on top of things

Sales and construction staff were friendly courteous and very knowledgeable. We were especially pleased with the final walk-through and resolution of any minor issues.

Rough start but things got better.

In the beginning there were some non-communication issues with the financial part and construction (toward the end) but that was remedied. Everyone was pleasant during the process just a few areas that need improvement. There were some minor cosmetic issues with the house as far as workmanship (a little disappointing) My warranty rep Kyle has been great getting everything I need fixed. He stays in contact with me weekly to make sure all my concerns with the house are getting done. Thus making me a happy customer.

Ensure u communicate with KB Home and builder. Other than experience was great.

Overall it was a good experience

Great home for the value. Would definitely recommend KB Home

Sales staff was very helpful, flexible and proactive.

All involved were just fabulous.

If you are looking for spacious sitting room, kitchen and rooms, come to kb homes. They will give you the worth of your money

The trust of their building a nice house

Our sales person, construction supervisor and home warranty representative took good care of us and continued to do so after we closed on our home by providing great CUSTOMER CARE.

From the first moment that I met with the salesperson, to the walk through with the builder, to the follow up with the claims department, the customer service has been excellent!

Good communications with builder: Maynard

We are pleased with our home. I wish I could've had a different backdoor but overall we're satisfied.

Good experience and great service.

The process was good. I found it disappointing from the get-go that if our real estate agent was not present on first visit they would not be allowed on the purchase contract. This cost me several thousand dollars on the start with no going back, despite using their preferred agents. The building process was good and relatively quick despite the early stages of the pandemic. The builder overseeing my home was outstanding and fixed everything I requested, within the bounds of KB's very tight leash. The design center had plenty of options despite being highly overpriced, I performed the same upgrades myself at 25% of the cost. The primary down point was when I was up-sold by HomePro for a internet/cable provided conduit that ended up being useless due to a failure for the company to communicate with the installers from AT&T. Overall I'm happy with the home and have found it to be a great neighborhood. ... More

Make sure the landscaping is taken care of before closing. We are having issues to resolve after closing.

The KB homes are well built....although we went with different lenders than KB (since the rates were better for us that way). The warranty on the home and its hardware are honored and the customer service is genuine.