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KB Home Reviews in Houston, TX

What Houston Homeowners Have to Say About KB Home.

Read all 970 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Houston Area

970 Reviews in Houston Area

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

KB Home in Houston Area

View Homes

Customer Reviews

Good experience

  • Adebowale A.
  • Verified HomeBuyer
  • July 21, 2020
  • Richmond, TX

They could do better on the basic features of all the houses built rather than making every option an upgrade.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good quality and affordable

  • Derrick G.
  • Verified HomeBuyer
  • June 24, 2020
  • Houston, TX

Staff is very friendly. We had a couple of issues with the contract that was not favorable, but other than that, the experience was great. Workers who built the house do leave trash laying around. That is probably the only issue I had throughout this whole process.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

concerned and excellent care

  • Jesus G.
  • Verified HomeBuyer
  • June 17, 2020
  • Katy, TX

concerned and excellent care

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

2 month survey

  • Darryl P.
  • Verified HomeBuyer
  • May 12, 2020
  • Pearland, TX

We love our home

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Great experience

  • Ernie S.
  • Verified HomeBuyer
  • May 05, 2020
  • Katy, TX

The most important thing is they were very honest at all time. Everything was ready before they promised me

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Great experience.

  • Anonymous
  • Verified HomeBuyer
  • April 24, 2020
  • Magnolia, TX

Great experience.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

I Am so happy with my new house

  • Leyla L.
  • Verified HomeBuyer
  • March 10, 2020
  • Conroe, TX

I like comunication, dseginn plan models and size of closet I love it

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Ok

  • Hadja D.
  • Verified HomeBuyer
  • February 18, 2020
  • Katy, TX

Some upgrades shouldn't be paid for. It is s desappointment. Already having issues with the backyard, water sitting in and my ceileing lamps falling off. I like my house but you could have done better

KB Home responded:
Hi Hadja, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Process was well communicated every step of the way.

  • Valerie R.
  • Verified HomeBuyer
  • September 19, 2019
  • Katy, TX

Process was well communicated every step of the way.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

First time home buyer

  • Jamarr J.
  • Verified HomeBuyer
  • September 03, 2019
  • Richmond, TX

As a first time home buyer the process was very smooth. Doug in sales was very helpful with assisting us in getting exactly what we wanted.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

House Purchase

  • Benjamin B.
  • Verified HomeBuyer
  • August 28, 2019
  • Houston, TX

Home is in good condition, there are details in the house that could have used some extra attention.

KB Home responded:
Hello Benjamin, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. – Brian

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - The process was ok.

  • Anonymous
  • Verified HomeBuyer
  • August 20, 2019
  • Porter, TX

The process was ok. There was some times where multiple conversations needed to be had but overall, i am satisfied.

KB Home responded:
Hello, we are pleased to hear that your experience with us was a pleasant one. If we can help with anything please let us know at CustomerRelations@kbhome.com. Enjoy your home. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Great!

  • Alexis C.
  • Verified HomeBuyer
  • August 12, 2019
  • Houston, TX

Great!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

  • Quincy A.
  • Verified HomeBuyer
  • July 25, 2019
  • Katy, TX

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Over all happy with the home purchase

  • Tariq S.
  • Verified HomeBuyer
  • July 16, 2019
  • Pearland, TX

I think the quality of materials and workmanship could have been better. KB should have given more options for selection and included additional standard options for appliances and fixtures compared to other builders in the area. Also the floor plan could have utilized more space upstairs when compared to the total build up area. Overall satisfied 1st time home buyer. I got the product what I have paid for.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall I am happy with the house

  • William N.
  • Verified HomeBuyer
  • June 30, 2019
  • Houston, TX

The quality of the building materials as of the framing I saw a lot of pieces that I would have use , But they pass inspection I also saw those same pieces and other homes being built . Once in the you start to notice small things like Call king not done in some areas grout already decaying ,, window seals not even , I have been in the house 2 months still have a problem with gnats, can’t seem to get rid of them, the building manager and my want to person has definitely tried to help with the problem and I commend him for that .. Overall I am happy with the house

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Very easy and simple purchase a home with KBHOME

  • Ruben R.
  • Verified HomeBuyer
  • June 18, 2019
  • Houston, TX

Very easy and simple purchase a home with KBHOME

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall good

  • Mary P.
  • Verified HomeBuyer
  • June 07, 2019
  • Pearland, TX

My seller was awesome and attentive. Great to work with Amanda Hall. Not sure what his title is but Steve did my final walkthrough and was nice and respectful. However, I felt rushed to sign off. I signed off as complete even though there were several items that still needed some minor attention. He said the guys were coming that day so it was fine to go ahead and sign. When I moved in there was still blue tape in lots of spots. Looked like nothing I asked for was done. Also, the keys given to me on move in day didn’t work so it was disappointing to think I was walking into my new home ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - New home buying experience can be intimidating but you just need

  • Charles T.
  • Verified HomeBuyer
  • April 23, 2019
  • Pearland, TX

New home buying experience can be intimidating but you just need to know what you need in your new home before you go to the studio.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

First time home buyer

  • RONNIE G.
  • Verified HomeBuyer
  • April 19, 2019
  • Katy, TX

Finding my first house with KB Homes was a thrilling process. They were very responsive, they told me exactly what was required, and they provided me with steps to closing my deal.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

KB Home guaranteed

  • Henry W.
  • Verified HomeBuyer
  • April 11, 2019
  • Katy, TX

Be patient!!

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Good

  • Oscar V.
  • Verified HomeBuyer
  • April 09, 2019
  • Pearland, TX

So far we have no issues with the our new home the employees from the sale team and contractors were very professional

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Good value for the price.

  • Anonymous
  • Verified HomeBuyer
  • April 04, 2019
  • Conroe, TX

Good value for the price.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

nice

  • Mary C.
  • Verified HomeBuyer
  • April 03, 2019
  • Pearland, TX

I got my Dream House with the help of KB homes and I like kb homes everything is good. I recommend KB homes to my sister she got approved and she has new home too.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

NO INTERNET

  • Hector T.
  • Verified HomeBuyer
  • February 06, 2019
  • Humble, TX

I'm very disappointed that internet access is still not available on my street. If I'd known this, I would not have bought with KB Homes.

KB Home responded:
Hi Hector, we are very sorry for any frustration with your internet. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 1