KB Home Reviews in Houston, TX

I did not have any real issues with this builder. I love my floor plan. The house was built in a timely manner considering the issued with backordered and delayed materials. I was told when the process started that is was highly possible the the home would not be completed on schedule and it was not however it was completed and I have moved in. The construction manager was very helpful and responsive and I appreciated that.

Kari, my sales person was great. Everyone was great before closing. But it seems once you close, PM's disappear and don't respond. I have had major issues with doors and paint in my house, it keeps happening and it is very frustrating. The PM, Paul and Shelby in customer claims have been good to work with, but I need this issue to be corrected so that it doesn't happen anymore.

It has been a good experience.

Look over very carefully before closing. We closed and then noticed a lot of problems dirty dirty wall garage floor concrete problems and grout all over the walls and was told the garage didn’t matter was not considered important to them

As a first time home buyer and after all the things I went through with others I have to say I am happy with my new home.!

The floor plans are amazing!

Lots of upgrades that drives tge home price up. But in our case we love the way everything came together!!

Good Builder, just wished they did their due diligence in land surveys. To not hold up construction.

A few too many days we had issues with, the major thing was a hole in the pecs water system .. flooded the master closet in the hallway leading to the master bathroom and throughout the kitchen hallway and washroom area, though it wasn’t KB‘s fault but it should’ve been picked up when the stove top was installed the paint was all pitted and lifted prior to us taking possession of the home, one of the downspouts on the rain gutter system was completely caved in, A lot of overspray throughout the kitchen cabinets and the tile floors.

A lot of issues til now.

Despite some issues, we are still happy with our new KB home.

This being our first time having a home build it seems to me the materials used on the inside of the home should be of better quality for the price your spending on your home.

It’s ok

All personnel I interact with were very accommodating. Thank you! window measurements are not the same on same window sizes. front grass lawn were dying, 60 percent weeds.

You get what you paid for!!!

Nice looking neighborhood and the house appears beautiful, however, it is best, to not assume everything works properly, as fast as the entire process goes it is not possible to catch every mishaps. Very unfortunate that we feel like renters still trying to get something to work properly and only being here for almost 2 months.

The exterior of the house and the materials are good. The materials used inside the house are mediocre and the workmanship is mediocre

The superintendent talked a great game but has fallen short in completing his job! The people who installed the grass did a very poor job grading and installation. There are low places and high places which was filled in with pit soil and still has not solved the problem. The job is unacceptable and needs to be done correctly which calls for removal of existing grass regrading placement of soil and reinstalling new grass. This has been brought to the attention of your company!

The KB realtor dropped the ball right before closing regarding the amount of money needed for closing.

I think the idea or the mission is good, things to improve, the workforce, work supervision, and post-sale complaints

Our Overall customer service experience wasn't as pleasurable as I would have liked it to have been, But the ending results were captivating.

would not recommend upgrading your title. KB tile contractors have sloppy work floor is uneven and the grout is three different colors in our new home. Tile company did not even have a wet saw. My son is 18 months old and will stumble when walking to the house on uneven tiles. The other trades seem to do a little bit better for KB. My recommendation would be save your money. Don’t upgrade find a professional that can do it right after you’re in your house.

They need to improve on customer service

They are taking a lot of time in taking care of my warranty issues.

I am not satisfied with the quality of workmanship. Things keep falling out of place.