KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 1010 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
Awesome Customer Service
- Hernando T.
- Verified HomeBuyer
- January 14, 2020
- Richmond, TX
From day 1 Kb employees were very attentive with me, They were very helpful! Until today 2 months after moving in the are following up as promised with everything they told they would do! I had a great experience....
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great and easy experience!
- Jennifer C.
- Verified HomeBuyer
- January 14, 2020
- Katy, TX
We have had the best experience with purchasing the home for the first time. Though it took a little while getting use to being patient and letting everyone take care of us, Greg and everyone involved with the process definitely made the experience less stressful and easy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
James did a great job
- Andrew O.
- Verified HomeBuyer
- January 10, 2020
- Houston, TX
We are extremely happy with our new home. James was great and very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Materials
- Anonymous
- Verified HomeBuyer
- January 10, 2020
- Houston, TX
This being our first time having a home build it seems to me the materials used on the inside of the home should be of better quality for the price your spending on your home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Fully satisfied
- Robin S.
- Verified HomeBuyer
- January 09, 2020
- Humble, TX
I received outstanding service from everyone in the team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience for first time homebuyers
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- Katy, TX
Great experience for first time homebuyers
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My overall home experience
- Victor R.
- Verified HomeBuyer
- January 07, 2020
- Pearland, TX
We are very disappointed with our house we are still having people fixing discrepancies that should have been done before moving in. I am starting to see that my KB home was done very poorly and it is frustrating having to pay this much money and not have this house done correctly. I feel like
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
KB Home - KB Homes is an overall great company everyone was very responsive
- Peter A.
- Verified HomeBuyer
- January 07, 2020
- Pearland, TX
KB Homes is an overall great company everyone was very responsive to our needs. I am very glad I did business with them.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB homes review
- Michael B.
- Verified HomeBuyer
- January 07, 2020
- Porter, TX
KB homes exceeded my expectations by a long shot. I am very satisfied with everything about this experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome experience!
- Jose P.
- Verified HomeBuyer
- January 07, 2020
- Conroe, TX
Stupendous experience since the beginning until when I got my houses's keys. Supported by a an excellent staff of professionals.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - From the sales office people to the our closing manager, very
- Marsha R.
- Verified HomeBuyer
- January 07, 2020
- Katy, TX
From the sales office people to the our closing manager, very pleased with everyone and our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
After Sales
- Tariq J.
- Verified HomeBuyer
- December 18, 2019
- Richmond, TX
We have had one or two issues in the house since we moved in, which I guess is normal, the good thing though is that they were taken care of promptly, The construction staff ( Mr Eric & Randy ) have superceded our expectations in helping us and giving us useful tips since this is our first house and we were very nervous when we were moving in. I think KB is doing a very good job in After sales, they can improve in the sales department though.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home Buying experience
- Wayne L.
- Verified HomeBuyer
- December 15, 2019
- Katy, TX
Was impressed with the overall buying experience, being a first time buyer. And after moving in, the sales service is quick and timely when I have any questions or concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Emmitt S.
- Verified HomeBuyer
- December 11, 2019
- Houston, TX
Building a new home could be very stressful and time consuming but KB Home staff helps you all the steps of the way making the whole process easier and less painful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
No one better to build your house!
- Ivan E.
- Verified HomeBuyer
- December 10, 2019
- Katy, TX
Great service and response in order to resolve the issue!! one piece of advise will be to increase a little bit the QC
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I like the quality of the construction and the design of the
- Jorge R.
- Verified HomeBuyer
- December 10, 2019
- Katy, TX
I like the quality of the construction and the design of the house.Thanls KB Home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - good
- Anonymous
- Verified HomeBuyer
- December 10, 2019
- Katy, TX
Overall good. It was good experience. Good service and follow up from sales representatives
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It’s ok
- Sonia U.
- Verified HomeBuyer
- December 10, 2019
- Houston, TX
It’s ok
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
If I could turn back the hands of time...
- Alicia B.
- Verified HomeBuyer
- December 05, 2019
- Richmond, TX
Asked to resubmit my first review bc “doesn’t meet website guidelines “ ... laughable smh... Here’s a summary: Nice staff/responsiveness... 4 stars Value for price .... 3 stars Trustworthiness... 1 star.. lost trust from the very beginning to the end. A pure nightmare Quality... 1 star .. never moved into a new home that was presented new ... (sloppy, debts, splatters, wires etc)
KB Home responded:
Hey Alicia, thank you for your feedback. We are very sorry for any frustration with your home and experience. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. Best wishes. --Brian
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Great value and quality for the price!
- Robert G.
- Verified HomeBuyer
- December 03, 2019
- Humble, TX
Seriously consider KB Home and compare it to others before you purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good neighbor and good quality
- Jose S.
- Verified HomeBuyer
- December 03, 2019
- Katy, TX
Good neighbor and good quality
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
KB HOMES
- Jancy M.
- Verified HomeBuyer
- December 03, 2019
- Pearland, TX
Great group of professionals.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good price, regular workmanship, ok materials
- Edgar G.
- Verified HomeBuyer
- November 26, 2019
- Katy, TX
You get an ok house for a good price, but be very careful with the builder contractors they will leave a mess and to make them to clean after is very difficult, other than that you get a good place to live for an affordable cost.
KB Home responded:
Hey Edgar, thanks for your feedback. Regarding the mess, let us know if we can be of any assistance at CustomerRelations@kbhome.com. –Nick
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great!
- Edson G.
- Verified HomeBuyer
- November 20, 2019
- Pearland, TX
Great people and service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Awesome staff, awesome houses!
- Ajay Y.
- Verified HomeBuyer
- November 19, 2019
- Pearland, TX
Awesome staff, awesome houses!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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