KB Home Reviews in San Antonio, TX

Communication was incredible throughout our new build process especially since we didn't live in the state at the time.

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KB people were very helpful and on top of things and dates. I did feel as though I was being pressured at times. The building supervisor was on top of our every concern and took care of is*****s quickly

Buying a home doesn't come without its issues or things that go wrong, same goes for a new home. However, with KB, the willingness to come back, actually show up and fix items is something else. No issue has gone untouched, they make calls, and send workers to fix everything and have stood behind their work.

Experience was ok. It is a pain getting the different trades out to fix issues. The painters were suppose to show numerous times and never communicated that they weren’t coming. The irrigation system has been down for weeks with no sign of correction. My grass was starting to die before all the of rain started.

Amazing. It’s a wonderful experience

Working with KB Home was overall a really pleasant experience from start to finish. The team kept me updated weekly throughout the entire process, which made everything feel organized and stress-free. One thing I especially appreciated was that my home stayed ahead of schedule, and any small issues or touch-ups I noticed were repaired promptly without hassle. I also liked that I was able to customize the home mostly to my liking, which helped it feel more personal and tailored to my style. My only disappointment was the limited design options in certain areas. I wish there had been more colorful paint choices available, and I was disappointed that one of my ceiling fans only came in white while the rest of my home fixtures are black. Even with those small frustrations, the overall experience was great. The communication, professionalism, and responsiveness from the KB Home team made the process smooth and enjoyable, and I’m very happy with my home ... More

We were going to buy from another builder but they had some shady actions so we came to KB. From the moment we walked in to view houses to signing day someone from KB was always there. They made it so easy to trust and not look anywhere else.

Everything is on point. Great all around. Joey building manager is the best ever. The wet floor included vinyl roll out is the worse flooring I have ever seen. I rather have carpet in kitchen, dining room. Can i get that switched?

Overall, my experience with KB Home was positive and rewarding. The quality of workmanship, value, and support provided met expectations, and I appreciate the efforts of the team. There are opportunities to enhance consistency in communication, responsiveness, and overall coordination, which would elevate the experience from good to exceptional. I would like to sincerely acknowledge and thank Megan (Loans), Carrie (Loans), and Juan (Construction) for their exceptional support throughout my homebuying journey.

Reliable, they meet the scheduled deadlines, there were no delays, good value for money

Great people to work with

My Experience Was Very Outstanding, very Thankful for KB Homes making my dream into a reality.

We are very pleased with the comfort and quality of our new home. Great location, good quality materials and very good responsiveness from our building manager.

Steve did an excellent job on keeping us informed during the building process as well as taking care of any issues we had after the house was built.

The construction process was very fast and well-organized. I had excellent communication with the superintendent, and the salesperson oversaw every step of the process—including the mortgage and the design studio selections.

Cursed is the first word that comes to mind. From the price of our plan dropping $10k right after we sign our contract and not receiving consideration for the immediate loss in equity, to a headless doll being hung in our home multiple times, to being lied to about structural integrity of brick lintel installed, to still waiting on a cabinet door from the 4th preclosing walk 38 business days ago, the experience was exhausting. If it wasn't for the specific lot we would never have persevered the journey. Our construction superintendent Scott did his best to improve our experience, but the trades hired to do the work were terrible. The paint on the trim is atrocious and looks like a 20 year old apartment with the sloppy caulk work. Again, Scott did a great job of trying to remedy our disappointment, but was limited by the tools at his disposal. I cannot recommend anyone put themselves through what we experienced with KB Homes. ... More

Our entire home purchase was very enjoyable with the KB Home staff, all and everyone that we dealt with, especially Lemont who took care of us start to finish, even coming to the head office to ensure everything was all set for the final closing.

Great service and staff in this area

Having been able to purchase a home here in Boerne has been a dream come true. It’s such a blessing and we’re so thankful for the teams at KB, from sales to construction to loan officers for their work in making this happen for us.

The home buyer experience was not bad. Majority of team was fast with updates. The Knowledge from teams is high. Customer service is well. Beyond that no complaints.

Thank you Kb for helping us build our dream Home.

Worst experience buying this home from the beginning and still till this day many problems with the home. Per some of the contractors it was said that the Project manager had said to (f) that house. I regret buying this home. I live behind a busy road and I could hear every car passing by all the way to my bedroom and can hear everything outside. I feel like I’m at outhouse bathroom with vent making noise like dripping water and could hear everyone talking outside. Very uncomfortable and poor value of the walls. This has caused stress and sleepless nights.

This is the third home I’ve purchased from KB Home, and my experience this time has only reinforced why I continue to choose them. From the very beginning of the home‑buying journey to the moment I moved in, KB Home has consistently delivered a process that is smooth, transparent, and truly customer‑focused. The entire experience—from the initial purchase to design selections, construction updates, and final move‑in—was incredibly well‑organized. At every stage, the team delivered exactly what they promised. Communication was always timely, clear, and proactive, which made me feel supported and confident throughout the process. The quality and value of my new home are outstanding, just as with my previous KB homes. The craftsmanship is solid, the floorplan is thoughtful, and the personalization options allowed me to create a home that feels uniquely mine. It’s clear that KB Home takes pride in building homes that balance comfort, style, and long‑term durability. I also want to highlight how exceptional the builder’s team has been. Every person I interacted with—sales, construction, customer care—was professional, knowledgeable, and genuinely committed to ensuring I was happy with my home. They kept their word, responded quickly, and made the entire experience feel stress‑free. For anyone considering building with KB Home, I can confidently say that my repeated experience speaks for itself. They offer a transparent process, excellent communication, and a well‑built home tailored to your needs. I highly recommend them to any potential buyer looking for quality and reliability. ... More

I will start with our original sales consultant. She was terrible and promised so many things for veterans. And at the last minute she backed ( M. Maher) out and gave it to another consultant. I was impressed with KB product but not the representation from the get go. KB really needs to get more in tuned with how sales reps are most likely causing potential customers to walk away. The price of home, location, and the overall efficiency and build is what sold us on their product. Our realtor squaredany things away with M Jordan who was professional in his demeanor and made things smooth. I really do hope that KB Home really looks at how a product that is being offered is represented correctly and promised. ... More